Contact Portal Support
Company Name: Portal Labs Ltd
About: Oak Labs is a software company best known for its interactive retail technology.
Headquarters: San Francisco, California, United States.
Portal Customer Service 👿🤬😡😠💢😤
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The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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Read 3 Customer Service Reviews 😭😔💔
Great app, really disappointed in the subscription.
by Itsjewlian
So I paid I believe 5.99 for the premium version of this app maybe a year or so ago. It was well worth it at the time. After being dormant for a while, I opened it back up to listen while reading and noticed there’s now a subscription. Now, I’m always instantly disappointed with apps with subscriptions. I automatically see it as a way to milk your customers and it seems like Portals no different. Even after paying $6, I’m still locked out of over 50% of what this app offers. I know subscriptions aren’t going away anytime soon, but if you can find something else on the AppStore that has a consumer friendly business model, then I would go with that and pass on Portal.
If you’re fine with subscriptions, then I would recommend you still pass. At $40/year, it just doesn’t seem worth it for the amount of content and options you get.
Really is a bummer, I had high hopes for this one.
It's good, but need some voiceover accessibility improvements.
by Lawrenceperez7676
The sounds are really awesome in this app, good job. Also good job for implementing airplay support to HomePods at Cetera, that just makes things sound a lot more realistic. I like that when you open the app, the app plays the last sound you were listening to, no need to select from a list. I also like the background activity, and the mix with other apps feature, because I can listen to audio books or meditations from another app while listening to this app as well.
The only thing I would ask for is better VoiceOver support. I am able to navigate through the list of sounds, and figure out basic things in the app, but I can't use other features like the timer, the breathing exercises you provided in the app, and the sleep alarm function. Other than that, good app for listening to relaxing sounds while I am listening to a book, or other meditations, etc.
Really great except one thing: Could be 5 stars
by Sumzys
I don’t listen to my music loud so I usually have it on the lowest setting, and even when I have the sound on this app turned up all the way I’m am still not able to hear these wonderful sounds. Wish the volume slider was higher on this or have the sounds louder in general. Also, if there was just regular white noise that would be AMAZING!!
Edit: i like that the developer takes suggestions and responds to reviews, good customer service. But if i raise my volume my music will be too loud and if i keep it where it is it wont be loud enough :( The balance is off. I decided to give them another star. I REALLY enjoy that you can listen too “white noise” in the background while SIMULTANEOUSLY listening to something else. I have yet to find another FREE app that does a better job of this. The “white noise” also pairs really well with noise cancellation. Props to you guys. A few minor problems
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