Contact Binance Support

So I had binance for a couple months now and I thought it was a pretty chill app. Around a month ago I decided I wanted to switch my Bitcoin to another app and I think I only had $20 worth of Bitcoin. It wouldn’t let me even consider taking it out until I had a certain amount which in my case was $50 worth. I’m not even mad mad at that part the part that’s making me mad is the fact that first I put the bitcoin into usd so I could take it out and put it in my bank. Everytime I try it even tho it literally has my number for verification it keeps saying they sent a link to my email. I check my email there is no link!!!! I check my junk everything no link is being sent. And I tried that around 5 times. I send a “ticket” out which is supposed to tell them the problem your having. Probably like 2 weeks later I’m like smh so I decide to put it back into Bitcoin and just deposit the bitcoin into my other crypto app and it pretty much does the same thing. It claims it’s sending an email with a link but I’m getting mo link. Long story short my 50$ is stuck in there and I have no way of getting it out. I sent multiple tickets no one has gotten back to me so I thought I’d make this review because this type of thing happens with this app I did look it up and saw it happened to a couple ppl. Some figured it out but some couldn’t.

I’ve been trying to buy crypto for a while now I created my account and sent personal verification and I’ve been waiting literally weeks for this to be verified. I had a few crypto stocks I wanted to add huge investments to but could not even buy them due to my account not being verified, I tried to contact customer support and they have an automatic set up you can’t contact them through email, and filing a ticket doesn’t even matter because they won’t get back to you. To top it off they do not have a phone number to talk to an actually person, if you use the app and have this same issue, I’d advise not to call any of the number google or the random websites say is Binance’s phone number they’re obvious scams. I deactivated my account and deleted the app and told my friends about my experience if I get a response back describing my situation to help me understand what happen along with a phone number or actually non-automatic email I’ll change the review.

When markets move in a favorable direction many users reported their accounts locked. Check Twitter for details of customers begging to get their accounts unlocked. I’ve been a Binance customer since 2017, already authenticated, and verified multiple times. My account was locked from February through May 2021 on both Binance and Binance US. Magically, my accounts were unlocked after market took a steep dive. Binance, virtually offers no customer support, no phone to call, no follow up email. You will only get an acknowledgment email to confirm that customer support received your complaints. I tried hundreds of times without a response. I moved to my accounts their main competitor. FTC needs to jump in and regulate. Check the reviews, too many users have similar experience. Binance uses our Crypto to trade for their own benefit, could explain locked accounts. Cheats. Doesn’t make sense this app received more than 2 stars review.