Binance: Buy Bitcoin & Crypto Reviews

by Wenatchee

this app has locked me out of my account and stolen my crypto. I live in the US, hadn’t checked my crypto in years. Figured it was safe, and didnt know this app couldn’t be used in the US anymore. They told me to withdraw my funds, but then when I tried to withdraw they actually blocked my transfer. Then told me I needed to verify, which I already did with my ID in order to get into my account. So now they are telling me in order to withdraw my funds I must verify, but won’t let me verify, because it asks for your country of origin and US isn’t even an option. So I can’t even do what they’re telling me I need to do in order to get my crypto out! Nobody replies back for the help chat or email. They’ll rob you if they get the chance. Do not use this app!!

by Lovesmuggler

In 2018 I opened a this app account, and to this day they will not let me withdraw money from it. Every time I complete some task to verify who I am, they come up with another one. Tell me the IP you first logged in from in 2018 and the date. Send us an ID pic. Oh not that one a different kind. Oh not that one it’s dirty. Now we are to the point they are asking me for multiple IDs, and recording a VIDEO of myself showing the date and IDs and myself logged into the page and they STILL are responding back saying things like “oh you didn’t say this right” and “you need to also video your withdrawal history” (which doesn’t exist because they won’t let me withdraw”. This site is not safe to use for people on the US, they are justifying keeping my withdrawal functions turned off because I’m in the US, but they were happy to let me deposit money. PLEASE save yourself the frustration and don’t put money into this site it’s possible you will never retrieve it.

by Clife'

I have been trying for months to figure out how to get passed the “Yubikey is used on browser” default message that keeps coming up! Yes I use Yubikey on the desktop app...so a little bit of help explaining what to do about it would be helpful. I see others are having the same issue, yet this app who needs to learn about customer service and UX/UI design need to get their act together!

I gave up and went to Bitrue which is a much better experience on desktop and mobile. Unfortunately some altcoins don’t trade on Bitrue, and I trade mostly on my phone as I’m always on the go. So this app...get your act together because sooner rather than later more traders will find other exchanges that have a good customer support and user interface than what you are offering now!!!

by Bazcas

The reviews advising of all the trouble receiving MFA codes, text, email, and Authenticator apps are spot on. It is an absolute nightmare trying to do anything but buy on this platform. Text never show, Authenticator app codes timeout pending no show emails and texts, resend options lock for a minute each time when nothing has been sent. It’s almost like it’s built into the platform to do this because the struggles are literally the same total timeframe each and every day tested. You can actually map it from day to day and the total time and “loop” it sends you in trying to withdraw funds is the same every day. This platform is very bad, and I’d recommend going somewhere else for crypto exchange.

by Jojoperry

Binance is a fraudulent platform that needs more people to be made aware of their fraudulent act. They would intentionally suspend your withdrawal function when they know you’ve money in your account and when you try to appeal, they would ask you to provide different documents, they can ask you to bring proof of purchase from over 2-3yrs back(like they did in my case) and when they see that you are able to provide it, they would go deeper my asking you to provide more and more documents. No matter the verification video and proof of Identification you’re asked to do/bring, it never ends, they would keep asking and asking till they frustrate your life and make sure you’re no longer interested in taking your money out of their app. They are scammers, run from their app

by Kingjoses

I don’t understand how this company became one of the biggest crypto platforms this company is terrible the verification process is almost impossible face scan and ID don’t work customer service is nonexistent absolutely terrible I tried over 20 times to get verified and every time it says ID not supported which makes no sense and anytime you try to contact customer service you get no help they even penalized for trying to ask for help to many times i’m just trying to figure out how to delete my account from this garbage app so they don’t keep my information they also ask you for so much personal information more then any other crypto platforms in the United States so it makes no sense how it take this long for people to get verified garbage company don’t waste your time use coinbase or coinbase pro

by Aznttboy

Cryptocurrencies might be this app’s game, they might actually be fairly good at it (have yet to get hacked to the point of shutting down; owner have not run off with investors crypto assets). But the entire registration and verification process is broken as F___! And from the family and friends that told me their personal experiences about this app, I can keep trying (to infinity) or give up. this app is that bad, at least with ID verification and proof of address, etc. the advice is to keep trying, uploading the same PDF document and with any luck, 6 months later, it will magically get approved.

I supposed it could be a Robinhood app, and this app will disrupt trading, force liquidate positions, just because they are undercapitalized and think they can do it without legal and civil ramifications.

Oh, the this app mobile app and their website can’t agree on my login credentials either. At first I thought I downloaded the wrong app and my login is actually being sent to the database of a phishing con artist. Luckily it is just horrible UI, flawed end user usability issue, that even a novice Software QA tester can identify and document for a high priority bug fix report.

1 star, because 0.5 star or lower is not an option.

by Tammmmmmz

When markets move in a favorable direction many users reported their accounts locked. Check Twitter for details of customers begging to get their accounts unlocked. I’ve been a this app customer since 2017, already authenticated, and verified multiple times. My account was locked from February through May 2021 on both this app and this app US. Magically, my accounts were unlocked after market took a steep dive. this app, virtually offers no customer support, no phone to call, no follow up email. You will only get an acknowledgment email to confirm that customer support received your complaints. I tried hundreds of times without a response. I moved to my accounts their main competitor. FTC needs to jump in and regulate.

Check the reviews, too many users have similar experience. this app uses our Crypto to trade for their own benefit, could explain locked accounts. Cheats. Doesn’t make sense Binance received more than 2 stars review.

by King Banks M

I’ve been trying to buy crypto for a while now I created my account and sent personal verification and I’ve been waiting literally weeks for this to be verified. I had a few crypto stocks I wanted to add huge investments to but could not even buy them due to my account not being verified, I tried to contact customer support and they have an automatic set up you can’t contact them through email, and filing a ticket doesn’t even matter because they won’t get back to you. To top it off they do not have a phone number to talk to an actually person, if you use Binance and have this same issue, I’d advise not to call any of the number google or the random websites say is this app’s phone number they’re obvious scams. I deactivated my account and deleted Binance and told my friends about my experience if I get a response back describing my situation to help me understand what happen along with a phone number or actually non-automatic email I’ll change the review.

by Bluesnow1111

So I had this app for a couple months now and I thought it was a pretty chill app. Around a month ago I decided I wanted to switch my Bitcoin to another app and I think I only had $20 worth of Bitcoin. It wouldn’t let me even consider taking it out until I had a certain amount which in my case was $50 worth. I’m not even mad mad at that part the part that’s making me mad is the fact that first I put the bitcoin into usd so I could take it out and put it in my bank. Everytime I try it even tho it literally has my number for verification it keeps saying they sent a link to my email. I check my email there is no link!!!! I check my junk everything no link is being sent. And I tried that around 5 times. I send a “ticket” out which is supposed to tell them the problem your having. Probably like 2 weeks later I’m like smh so I decide to put it back into Bitcoin and just deposit the bitcoin into my other crypto app and it pretty much does the same thing. It claims it’s sending an email with a link but I’m getting mo link. Long story short my 50$ is stuck in there and I have no way of getting it out. I sent multiple tickets no one has gotten back to me so I thought I’d make this review because this type of thing happens with Binance I did look it up and saw it happened to a couple ppl. Some figured it out but some couldn’t.

by Username: Courtney

The only thing good about Binance is it’s interface. If I didn’t have this one problem I would be obsessed with Binance . The customer support is basically non existent. You have to submit a ticket if you have an issue, but don’t express a response. I’ve attempted over 300 times to purchase crypto directly and deposit money to my account, and only TWO times did I find success. I was allowed two times to purchase crypto directly from my linked bank account. I’ve deleted and add my bank 100 times, that doesn’t work. I’ve submitted multiple tickets. No response. I’m transferring the very little crypto I was allowed to purchase to a wallet and I’m switching over to another app.

It’s very upsetting because Binance offers a variety of crypto and low fees. The only thing I can’t do is purchase the crypto. It seems like a lot of people have this problem so I wonder how they even make money. My recommendation: get a better customer support, or fix the issue that everyone seems to be having

by Spiegelo

I made a $2500 purchase and haven’t been able to withdraw my crypto for over a month due to “security risk”. I used their FAQ and then submitted a support ticket asking for help. Over the next 7 days I received a few emails saying “we’re looking into it, sorry for the delay” and then they closed out my ticket without offering any explanation. I put in 2 more support tickets after. It’s been over a month and still no access to MY money and not one attempt at an answer from this inefficient company. Unforgivable, especially when there’s far superior competition out there for these guys.

by Stopher777

I was excited about using Binance but after waiting four weeks for advanced verification I ended up using a different app that was much faster with verification of my identity. I did everything I was asked to do regarding the verification process. I provided the correct documentation in a timely manner and it still took four weeks with my verification only pending. I then downloaded Coinbase and I was set to buy crypto the same day!!!!! I never had this issue with my brokerage account, IRA or Coinbase. I understand that crypto is growing in popularity but I don’t see it as a justification for four weeks. Hopefully they will straighten out whatever is delaying the process.

by MG7289

Actually created my this app wallet with an email from a service provider and drastically losing my funds on my wallet just because the company has absolutely scrapped my email and I can’t get access for withdrawals in receiving codes on that particular email I have tried multiple times clicking on security verification not available and submitted some reviews no assistance from this app. I tried as well to actually change my email but can’t because I can’t verify my previous email, my account is verified and that should be enough reason why it shouldn’t be so stressful in changing my email.
I need your help this app so I don’t loose my funds in my wallet please.

by WilsonG777

Before the last major update, the this app app never had a problem. The exchange window is extremely glitchy now, always freezes, will display BTC/USDT order book when I am trying to see another coin, will not refresh pages smoothly if it even refreshes at all, crashes often... it just isn’t as reliable anymore. The isolated margin actions such as borrow, repay, and transfer are glitchy as well. Non-executed orders don’t show up like they used to now, requires ~5 refresh attempts now. I used to rely on Binance when the website slowed down, but now I can’t trust it. Please fix back to the way it was.

by Comander Fox

I love this app for buying/selling crypto. However, a couple updates back i noticed a sudden change in performance when you enter trade charts, open the buy/sell menu, and leave trading charts in particular where Binance consistently stalls for a one or two second period before the action is carried out. This used to not happen and makes it difficult to quickly switch between trades and buy or sell on mobile. These used to happen almost instantly. It would be really helpful if this delay could be sorted out. I’ve had to resort to the website for these actions because this delay makes quick trading decisions impossible during busy market movements.

by Cmj141

The exchanges GUI is cluttered. I end up touching something I didn’t mean to touch because all the buttons are close to each other. I understand they want this to be user friendly by placing everything in the open so nothing is hidden but it just makes everything messy. Add menus and you can free up space on the GUI. It’s hard increasing and decreasing price of coins we are selling in the exchange without hitting something else and causing the screen to swipe. Same goes for the amount buttons to increase and decrease the amount of coins we are selling and buying in the exchange screen.

Also id like to be able to see market/price history on the buy/sell screen so I can see how much a coin was being sold for last month as I’m pricing it for selling without having to change screens and go to the other market tab to engage prices.

Oh and most importantly there should be a note when selling coins that there’s a bare minimum of .1 before we go to sell our coins. I wasted time setting up a coin to sell just to find out afterwards I didn’t have enough coins to sell which wasted minutes of my time. So minimums and other rules should be made visible at all times.

Other than that it’s a good app. 4 stars.

by Jay T 2402

Unfortunately the mobile app has recently changed regarding the drawing of trend lines. Binance was absolutely fantastic to draw trends, change past drawn lines and being able to see approximately the date of intersecting trends. There was no announcement of the update/changes and I want this app to read this feedback so as to change things back to what they were. Binance was a well deserved 5 star rating but now it is not as helpful as it was.
Even on stochastic indicators, trend lines and cursor could be dragged over to see values of RSI, KDJ and so on easily, user-friendly like no other app.

Kindly correct this easy step to assist the functionality of your trading app and provide your customers with an experience that can’t be beaten by your competitors. Thank you

by NANOBIN

Being the largest crypto exchange platform while having the WORST customer support team with horrifying experience. I am a legacy user since 2018, and the account is restricted with several thousand dollar in it. Contacted support three times, each time transferred to a “specialist” with no follow up at all. Submitted ticket, with no avail and no real person attends to the case. Seems like luring you in and not allowing you to withdraw is their business model. Run away from this hypocritical service as fast as you can, or find a better alternative.

by Peylegend

Hi there,

Please fix this ASAP, there’s this strange bug with stop limit orders where the stop and the limit prices does not reflect in equivalent section and messes up the order and the equivalent btc section, the equivalent section in stop-limit keeps reflecting the market price no matter what! The limit and market orders are working properly but the stop-limit section is having big issues! Check it out ASAP.

by Zandergraphics

Seems that one of the recent updates has broken the login and forgotten my info. Log in doesn’t work and gives a nonsensical device error and even after confirming twice with the authenticator it still throws an error about “a device you haven’t used in a long time”. Apparently one day is considered a long time to them. Probably wouldn’t have run into this at all but apparently the update cleared all authorization devices (locations really, not devices) and also made it stop using Touch ID.

by Frkil

The only reason i use this app is because their app is or was much better than Poloniex’s app, but after this update and redesign, nothing works, couldn’t withdraw because it says I didn’t had enough balance ($500 worth of BTC), keep getting network errors, etc etc. I had to use my pc and go to the web to take all my money out and move it to Poloniex. When you fix your app. I’ll be back

by Scrappy Orlando

I downloaded Binance and it created two app icons. I was able to delete one but the other doesn’t get the X to delete it with and appears no where in my storage list. It’s just the logo with no words. It doesn’t leave one feeling comfortable and you have to wonder if it’s some kind of phishing application that’s been left on the phone or not :(

by RSLS10

Downloaded the latest update today and it’s a step back in terms of performance. It’ll take very long to load the markets, several restarts are necessary. This was a major issue in previous releases which I thought was gone, unfortunately it returned today.

by C. McNeill

Overall Binance is pretty good. My biggest problem is Binance constantly logs you out. Every couple of days the you have to re log into Binance to see you coins. The individual coin pages are hard to navigate also.

by Gio_pio

This version is much better than the "side-loaded" version. There are just a few items that I think need to be fixed.

1) There's a typo on the Open Orders screen. The button for cancelling an order is labeled "confirm." This should say "cancel."

2) Also, I really dislike the loading animation that runs when switching from a different app, back to this app. I wish it took me straight to the last screen I had open. Instead is pauses to play a time wasting animation. The old version didn't have this annoying quirk.

by Mrt209

I was disappointed when Binance got removed from Binance Store, so im very happy it’s back and better than before. My only complaint is that the widget doesn’t work... it shows a error message in Japanese which I do not understand even though Binance settings language is set to English.

by Nima S

New update is more user friendly and fast 👍
Please update it to use IOS13 features and be more stable and nice
Design could be better ;)

And please add notification for orders, if order done we should know and see notification with sound

by Snu'd

I use to be able to paste in a public address when withdrawing funds. Please bring this feature back to Binance .

by Jacobdavis0214

I’ve been waiting so long for Binance and I’m just finding out it’s now a thing.
After a while of using it, I love it and I have no negative feedback so far.
Only thing I would recommend is maybe to add some screeners to search for coins by volume or price or whatever else.

by Jonnygett

Using the iPhone app with both this version and the previous version has been great, the Mac application is nice too but please add an iPad version as well. That would be very helpful.

by Willy Jness

Love the new app! More options and all the great things you can do on your computer you can now do on your phone!

by Darshparsh

I highly recommend anyone try Binance if they already have a this app account, and if not - sign up right now.

by Lorax420-505-

Works like a charm been using my browser. Since apple took down Binance ! Nice to see it back in action !!

by IiiiiJusTiN

I am very excited about this app finally being officially on Binance store. They are the premium cryptocurrency exchange🙏🏽