Bitstamp: Buy and Sell Crypto Reviews

by Lucky Gnome

Quite simply these people can decide to keep your money whenever they please- they have no conscience no compassion and I had used the service without trouble for many years. No explanation except to try to violate every privacy law there is and hold thousands of my dollars hostage- the crisis has hit my family particular hard, as such I have not had time to address this issue until now but if they don’t release funds penalties and interest soon I intend to file criminally and a civil case to follow- in essence they have stolen thousands from my family- it’s time for them to seriously pay- do not use Bitstamp- you’ve been warned!!!

As you can see there is no ongoing ticket or any explanation here as to a very templates answer on their part- I think that things as they are today might help in our suits which I think now are forthcoming- but I’m after the license- want to stop this from happening to anyone else- using KYC on a customer as an excuse, one who had been that customer for over 2 years without a hitch then absconding his family’s money without a word as to why is if little comfort - apathy folks, pure and simple. They just want to make excuses and care only for themselves while they lie and steal from their own public... sound familiar?

by Jjacks24

This platform is dumb. I deposited money into it and bought coin only to find out that they hold your coin hostage for 7 days. Cannot withdraw coin or in fiat. I wish I’d never attempted to use this platform because I needed those funds and now have to wait a absurd amount of time to withdraw my funds. You can use them if you want however once I withdraw I’m going to delete my account because I will not be using them again. Highly dissatisfied.

by Spaz841

Bitstamp is straight CRAP! If you’re looking to invest, I wouldn’t trust your money here! I promise these people don’t care about YOUR money. Went to make my FIRST withdrawal (using the instant option) ITS NOT INSTANT! So, I called and they said none of their options are instant (even though it CLEARLY says instant) The guy told me it would take 2-5 business days to deposit into your account. Ok, so what’s the other option? Oh, that’s a wire transfer that also charges a $25 fee to transfer. Ok...so, how long does that take? 2-7 days. Bitstamp and their policies are SO misleading! Don’t waste your time or money on Bitstamp! If you’re looking to invest in cryptocurrency and need something that’s ACTUALLY easy to use and ACTUALLY does what they say, shoot over to Robinhood instead. Because this app is a JOKE!

by Cc512k

These people are the absolute worst in the industry. I used many different exchanges including Coinbase and Binance without any issues. After using this app, there is no doubt in my mind why they are losing business to their competitors. I have already wasted ten hours of my life trying to go through their KYC procedure over and over again. It is as if they intentionally make it difficult for you so you cannot ever move your money out. We now have a family emergency where a surgery is needed and I cannot even sell my crypto. I hope your business goes bankrupt soon so you do not do this to someone else.

by GallonsOfWhiskey

App itself is decent enough. However it took nearly a week for support to get back to me with a scripted reply. You have to wait for your ach to clear before withdrawing crypto to your own wallet, which I’m fine with. However for the 2nd time now my ach did clear my bank and yet I’m still waiting to withdraw. First time it took 3 days after clearing, currently on day 4 after my 2nd purchased cleared. Not happy at all abd won’t use this app again. Guess I have time to write a review since I can’t do anything with my crypto.

by Andy_cashinator

I originally downloaded Bitstamp to trade a crypto they said I could trade when I looked it up online. I deposited $100 to then find out they don’t trade the crypto I was wanting to. I tried to pull my money out but I had to wait 10 days and then I also have to do a 1-5 day wire transfer to get my money. Last they charged me a $25 transfer fee for a $100 transfer. I’m never using Bitstamp again or recommending it, there is plenty of other apps like Coinbase, Robinhood, or Kraken that are a million times better.

by MarkmyWordsG

Blocked out of my account and claims that I can’t log in because Password and 2fa is incorrect. Yet I changed my password multiple times even though it’s correct to see if it will let me log in and it won’t. I told them to reset my 2fa and they claim that they disabled it yet when I go on Bitstamp 2fa is still enabled and I can’t log in. I also made an ACH transfer of 500 before and it never got deposited so they stole that as well. I don’t trust this company because they let me down so many times and support don’t help at all.

by Wembley_joeee

It’s a very bad crypto trading app, you can’t withdraw your trading currencies, you can’t even with your usd currency, I can’t imagine why I’ll buy btc and other crypto and yet I’ve waited for seven days and up to a month yet no result, I keep sending email yet it has not been solved, thousands of crypto currency’s I bought stil can’t withdraw. Instead they keep over draft my account, which is bad, i don’t what you guys are working on but Bitstamp isn’t nice, they should better still close Bitstamp

by Bresse2123

Bitstamp is worthless. I’ve attempted to use it twice and both times my small deposits have gotten locked up unable to do anything with for 7 days. The first time I get it the second time it’s just ridiculous. Who puts money into a wallet or anything for that matter and expects to not be
Able to use it. And the reply from. Customer service was to wire to ach, well there’s no option for that either sooooo thanks.

by Gurangula

The website now only allows withdrawals after "confirming" within Bitstamp . They used to ask for email based confirmation, that went away. Anyone initiating a transfer from the website already has all the credentials needed to set up Bitstamp so this provides no extra safety. It actually makes things worse as you now have one more device with authentication info on.

by Eblman3

Bitstamp is mediocre at best. If you are looking for an app that can place a buy or sell order 1x and be done, this one can do it.

Otherwise every other app is better easier to use, allows you to track the value of different coins/and place orders.
Also this is why the only app that I’ve found that try’s to track and sell your info to others. I’m going to delete it from my phone.

by Fargo Family

Positive things first: Their charts for the mobile app are easier to read than most of the bigger players out there like Coinbase and Uphold. Their fiat ramp is quick and the KYC process is expedient. Up until now I’ve enjoyed their trading experience overall.

Negative aspects: They have a poor selection of alt coins from which to choose. BUT they exchange 2 stable coins and BTC and... up until now XRP. Sadly, they lack the fortitude to continue carrying the 3rd/4th largest alt coin due to the recent lawsuit alleged by the SEC. While it carries no legal ramifications to exchange XRP during this time period, and the outcome of the SEC-XRP struggle will effect all cryptocurrency, not just XRP, it shows this app has no backbone to stand behind it’s customers. So for now, I will be taking my business to Uphold, Bianance and Coinbase Pro.

by B-Rock90

Hi,
Plain and simple if you want an app for crypto trading with indicators this is the best I’ve seen so far.

That being said since I don’t see a feedback option in app I’ll leave it here. Using both Bitstamp and the website often I will say it’s frustrating that so much functionality is lost between the two. Some customization for your indicators on app would be great because dark mode is your enemy since you can’t change indie colors and dark blue for keltner channels makes them impossible to see.

Also when trying to look at specific bar volume with your finger on the chart not being able to just move your finger to check certain price levels and such is frustrating, the entire chart moves rendering the feature useless.

This is my main crypto exchange, it is far superior to coinbase pro even with the lack of customization but I would still love to see these improvements over time.

Thank you for reading, use Bitstamp, that is all.

by -/:;()$&@asdfg

Customer service is much better than Coinbase. Two days to unlock versus two weeks. I’ll be moving everything to this app since they have a US office now

by SUHDUDE#&$*

Would love for this app to incorporate price alerts for times when crypto moves! Other than that love Bitstamp ! Keep up the good work. Moved from Coinbase after times got tight and they halted trading during crucial times.

by Tringttin

I have been using Bitstamp about a year now and experienced many market corrections, Bitstamp is the only app that seem to work when other fail. I love it!!!!

by Stunter929

Bitstamp is definitely much nicer than the old one... but I could only give it 4 stars because your app is missing one important tool... it’s missing an alert/alarm tool that will notify us based on price changes that we set.

by Swapnil1988

Kudos to this app for this new awesome mobile app. It has completely changed how I monitor and trade. I started making profits because I can’t instantly buy or sell when I see market is moving. UI is great and very easy to navigate with added security. Great job done guys

by ARe_Cee

Bitstamp is nice but I wish you could deposit funds directly on Bitstamp . Also with the new update for xrp you have to click view all to see the exact ask price for the buy and sell. All you see is the rounded number on the main screen.

by Akrex

Great app but need some function for better experience:
1. Widget for tracking current market prices
2. Order book in chart presentation (like web bottom chart, where we can see where and how much orders placed by people)
I hope you’ll make it in future

by Chcwgrl

I can’t login anymore since the last update. I reinstalled Bitstamp and now the login screen simply disappeared. It worked great before that. Hope this gets fixed ASAP.

by Not A Complainr

Great app with really no complaints but I had to switch to Robinhood. They offer the same coins and USD ACH bank transfers. It makes it easy and less expensive. In fact, there’s no fees for doing so. I’d used this app again if I didn’t have to do an international wire transfer to transfer funds. Customer service is great though! Btw...it wasn’t an attack..but other exchanges allow you to transfer via ACH transfers for USA users.

by Willis Myrick

...unfortunately there is no dark mode/theme which makes this all current theme very hard on my eyes, but aside from that minor grievance, this app is one of the best companies around so far. I hope they remain consistent as time continues.

by BHODLN

By far the easiest if you ever thought about investing in cryptocurrency. Whether you heard the hype of Bitcoin or are amazed by individuals with Ripple wanting to create the IOV, this app will get you started! Easy to use and support is top notch ! What are you waiting for Buy (XRP) hint...HODL !

by Salem Seleiman

Bitstamp is easy to use and very fast and efficient to get around I love using it instead of logging on to safari and then this app and the rest of the Jazz lol this is print thumb and I’m in I love it 🔥

by Ajoef231

Huge difference from the first app version. Another login process.

by Reever10139

How do I trade still novice in this
My account is all verified and I still find it difficult to trade can someone help??

by The Cash Money Life

I rarely write reviews but Bitstamp is so easy to use and clear to read. Apparently they’re one of the oldest in the business and I be of the best. Great App!

by Mr.jcury

I’ve been using this exchange since 2015. Best around with the best fees. Their mobile app used to be very limited but with this new version it’s awesome.

by Lakshman

App has evolved over time and has improved a lot.

by Lineman504

Awesome interface but needs stop limit orders!

by AADkw

it’s perfect, but missing weekly moving average.