Contact Lensa AI Support
Company Name: Prisma labs, inc.
About: Prisma is an AI-driven mobile technology company that develops state of the art Deep Learning
solutions for Computer Vision and AR.
Headquarters: San Francisco, California, United States.
Lensa AI Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: hello@lensa-ai.com
Website: 🌍 Visit Lensa Website
Privacy Policy: https://lensa-ai.com/privacy.html
Developer: Prisma Labs, Inc.
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Privacy & Terms:
http://prisma-ai.com/privacy.html
29 Most reported problems 😔💔
Why was I charged for services ? I haven't used this app since January?
I suscribe for free trial and now this app charge me $38.70 I been my money back
I suscribe for free trial and now this app charge me $38.70 I been my money back
Hey I didn’t mean to subscribe for an yearly please i want my money back. I am already broke man 😭 i just got charged on dec 14 and I checked my bank account on dec15 please help me out.
Hello I am not happy with the images made, I paid for 50 avatars, with 20 images and not all images were done. I would like a full refund please. Thank you
Hello, paid for the 100 but only have 20 so far, was there a bug? It's been an hour and it's still on 20. Sal
Hi, i installed the lensa app, paid for the subscription and paid for the 50 and later 100 avatars. Doesn't work. When I trie to get trhe avatars made I get sent to checkout where ,again, I can choose a package of avatars. Please help or else refund.
I paid for the 50 avatars and got an error message saying I already own this, I tried the 100 and got the same thing. I then checked my bank account and saw I was charged for both and no avatars.
I tried to purchase the 200 avatars but it never did anything. I got charged for it though. And charged for the 100 but didn't get them either.
The app is not what I was looking at it's different and does. Not seem to work cause it's no good. I'd like my money back please
My Lensa app isn’t working. It won’t open when I click on the app and I paid for this for a year. I need it for my work and it looks like it’s broken? What’s going on with it. I can’t believe I have paid for it and now won’t work.
Hi ..I cancelled the subscription but my credit card was charged £28.99..can I get the refund please..
I cancelled my trial today and my credit card was charged today. I am in need of a refunds. ASAP
Beauty failed contact support
I’m suddenly only able to edit certain photos. If I choose some, the app closes on its own. What’s going on? The photos are the same type I always edit.
I have a year subscription, and I have until December 2021, and it’s saying that I have to upgrade $19.99, unlimited, which is what I have, and now I can’t use Lensa unless I pay the yearly plan. I’ve already purchased it, I’m not going to repurchase, when my subscription isn’t over until December 2021. So I need it restored or get my money back
I only wanted a trial but got changed over $50 Canadian. When can I get that refund??
Cancel subscription and I want a refund of 29.99
This App too R478 in my bank account yesterday yet I only used the app for free trial then deleted it
I was charge me 29.99 euro into my account they never giving us any notification my daugther just want to try the trial all of the sudden they charged me my daugther never told me she used my phone for that lensa can you please return my money back bec. This is so upsetting and crazy!
Downloaded free trial. Don't want to use it and can't find a way to cancel before payment goes through. Please cancel immediately.
I have a iphone 11Max Pro with 256GB of storage, of which only 101GB is used. I also have a 2TB iCloud account. But now when I try to open the Lensa app I get message that says "Not Enough Memory To optimize the app please free up some memory space on your device. Otherswise, only part of your content will be saved". The only options are "Setting" and "Cancel", neither of which seems to do anything. Essentially I can not use the app. How do i fix this? thanks
I don’t understand why This App is continuously trying to charge me on Apple Pay... I downloaded this app and deleted because I didn’t understand nor it wasn’t for me.. My card number ending in 4795 I no longer have..... I would appreciate it if it would please stop trying to charge me ... Thank you so much for your support
Salmon Nancy Nov 9, 2020, 4:45 PM EST Hello I accidentally downloaded this app. I noticed I was charged $29.99. I want a full refund please. Thank you Nancy Salmon
I only download the app but did not accept Terms and Conditions I have had £27.00 taken from my bank !The app does not work At all I see is a select button and one of my pictures From my photo liibary and no other options Can do Rome get back to me please I e cancelled. It would like to see what this app actually does
My photos in my iPhones gallery are not uploading on lensa and after a short while of being stuck the app crashes
Incredible waste of money
by Kbjhgjguyg
You might be impressed if you have never used an app before, otherwise there is a long list of apps that do more for less money or even free. I thought I was signing up for a trial, but found out that I have it for a year for $30. I’ll never use it, so I am going to cancel my subscription now so that I don’t forget and delete the app to clear up the space it’s wasting. The interface looks like it’s for 90-year-olds who can’t see because the buttons and sliders are huge, while the photo is small. I don’t get why this has good ratings. The actual tools give decent results, but not even as good as a lot of free apps. Again, maybe those ratings are by people for whom this is their first time using an editing app.
Where are the background choices?
by NameWasAlreadyTakenSMH
I downloaded this because of the cool Christmas backgrounds that were advertised. However, when I downloaded the app, I was immediately prompted to pay a pretty hefty price. Had I been allowed to test the app, maybe I would have opted to purchase it but all I was able to do was play with exposure, contrast, etc. all things I can do on my iOS without an expensive app. It wouldn't allow me to test out the backgrounds at all. On top of that, it couldn't recognize a face with a mask on. There is clearly a head and eyes to detect but I didn’t want to adjust anything on my face anyway. I only wanted to test out backgrounds. Needless to say, if I can’t take the app for a test drive, I Def won’t be purchasing. Seemed cool but was a total dud :(
App will only open/edit photos taken by the app
by Sultryfox
The first time I used it during the trial I was able to open an existing photo from my library. After that, the all just freezes when I try to open another photo with the + link. It will only open and edit photos I take with the app. I emailed customer support two weeks ago and haven’t gotten a reply (other than an immediate reply that my request was received). I have already been charged for the app, but do not want to pay so much for it if I cannot open existing photos from my iPhone library. I don’t understand why it worked when I first got it, and after that first photo it doesn’t... fix the problem or properly advertise that it will only work if you take the photo using the app!
Have a Problem with Lensa AI: photo & video editor? Report Issue
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- Pulling issues faced by users like you is a good way to draw attention of Lensa AI: photo & video editor to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
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- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Lensa AI: photo & video editor customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Lensa AI: photo & video editor.
