个人所得税 app not working? crashes or has problems?

个人所得税 Status

Last Updated on 2024-10-25 by 国家税务总局

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Common 个人所得税 Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot 个人所得税 app on iOS and Android devices. Solve all 个人所得税 app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

个人所得税 iPhone Issues and Solutions

个人所得税 iOS app crashes, not working, errors
个人所得税 iOS app network issues
个人所得税 on iOS has black/white screen

个人所得税 Android App Issues and Solutions

个人所得税 has errors/crashing/not working
个人所得税 server network connectivity issues
个人所得税 has black screen

个人所得税 iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever 个人所得税 app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix 个人所得税 app crashes or not working on Iphone (iOS):

Close and restart the 个人所得税 app on iPhone
Update 个人所得税 app to the Latest Version for iOS
Uninstall and reinstall 个人所得税 iPhone app
Update your iPhone to the latest iOS version

Fix 个人所得税 on iPhone unable to connect to server/internet connection issues::

To resolve 个人所得税 network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix 个人所得税 black/white screen (blank screen) on iPhone:

Follow the 个人所得税 iOS app troubleshooting guide Here →

个人所得税 Android App Issues and Solutions

Fix 个人所得税 not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent 个人所得税 app issues:

Force Stop the 个人所得税 App
1. On android, goto "Settings" » click 个人所得税 app. » click "Force Stop".

Update 个人所得税 to the latest version on PlayStore

Clear 个人所得税 App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "个人所得税 app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch 个人所得税.

Fix 个人所得税 unable to contact server/ 个人所得税 internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click 个人所得税 » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got 个人所得税 » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch 个人所得税 on android.

Solve 个人所得税 black/white screens issue on Android:

Follow the 个人所得税 android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at 国家税务总局, developers of 个人所得税.