Contact Unistellar Support
Company Name: Unistellar
About: The Unistellar eVscope : Finally, you will see. Download the Unistellar app to
enjoy your Unistellar eVscope, the first light-amplified user-friendly digital
telescope.
Unistellar Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Unistellar Website
Privacy Policy: http://unistellar.com/privacy-policy
Developer: Unistellar
4 Most reported problems 😔💔
Horrid customer service
Terrible app, makes this expensive scope almost useless
by SamfromBerkeley
When I first got this scope in 2021, the app was simpler, everything worked like a dream.
Now, after many app upgrades, this expensive telescope has been rendered practically junk by one of the worst apps on my iPhone.
Why?
1. The scope is fully charged and turned on.
2. The wifi works, my iPhone connects easily.
3. I open the app, go to the telescope settings, it says “not connected.”
4. I keep waiting. Nothing happens.
5. I wait longer, the clear sky gets beautifully starry.
6. Nope, the wifi is still connected, but the app cannot connect to the scope.
7. I turn off everything, repeat all the steps above, nothing changes. Same results, or no result, period.
8. I dismantle everything, pack everything away to write this review.
Hello Unistellar! Hope you are still on earth and reading this review. I would be happy to get my money back and return this scope to you. I know it’s wishful thinking😱.
Poor UI and frustrating
by Kjlthe1st
Last time I went to connect it took around 10 to 15 minutes. Horrible experience. Okay, now you are connected. I am an urban backyard observer, so when I look at the catalog why do I have to click the oversized icon on the object AGAIN to get its position and elevation? There is so much wasted screen real estate when the position could be right there, on the catalog. But no, they have to have a picture of a star. Very poor interface design, not thought out and detracts from the telescope itself.
Unistellar App doesn’t work
by StarryEyed57
I am getting this prompt: “your version of the app is too old” - my iOS is the latest (15) so this is on your side. Please fix ASAP as this is completely unusable for my Christmas gift! :(
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