Contact Photomath Support

by Johngabriel43

Why is this 10$ a month for what used to be free? You do understand most of your users are young people middle school - college and a lot of us can’t afford another monthly subscription in our budgets especially for something that used to be free. I like to get things broken down and explained on how they go the answer but now with this paywall I can’t do that anymore and it’s irritating because now all I have is the answer but no knowledge of how to do it. I understand if your developing new things with this app and this cost money but why charge for the old functionality why not just charge for the new features? Honestly even if someone wanted to use this to cheat and/or get a quick answer it’s still pointless because 90% of the time the teacher/professor wants to see how you go that answer so this app is useless even on that front too! If this app was a 1 time fee to download or was like a 0.99 - 5$ a month subscription or had different levels of payment for different features then I’d be ok with it and gladly support the devs but this app dose NOT justify 10 dollars a month it doesn’t provide enough value for 10$ a month lower your prices. And this would be the best app I ever downloaded.

by Ninjaroad6

So I’ve been using this app for many years and not a single ad comes up (mainly because I’m not at home) but even if I’m at home using my WiFi and using this app to help check my work there will never be an add but now there is which is kinda annoying I admit but this also tells me that the company who made this app now wants money, maybe not like other companies where they want loads of money for personal uses.

But besides that I’m just outright confused on how will the photo math app learn to solve other equations when I can’t find an option that lets me tell suggestions on what kind of math problems it should answer for. Also many schools don’t use math textbooks and I’m wondering if there will be modules from mathematicsvisionproject because they have many math problems that this app can’t even solve.

Also there is a paid version which helps you explaining how to do the work and having more textbooks, which I see now that this app is pay to explain which I don’t think it’s worth it. Like why would this company charge for the explanation and more textbooks, not ok to have that because they literally had it for free.

by Garri.

This used to me my go to app for help on math homework-mainly to check the steps or for help. I have used the app through my 6th/7th grade year to now. I’m now a junior in high school. They have taken off the option of viewing steps for free. I get the company having to pay expenses as it grows, but now that they have blocked solving steps, this has just become a normal calculator. The steps were the key to the success of the app. There could be other restrictions. Examples such as only blocking text books, video tutorials, having ads, word problems, etc. Now, I don’t know what to do because I don’t agree to paying this much. Annual or monthly fees seem excessive for the amount that they are asking. Especially, considering most of these users are children and young adults ranging from 10-24 years of age. Many people don’t have money or no extra to spend. If they do want to restrict this much then they shouldn’t have it for a monthly or annual fee. I’d probably spend $8 for the app over all, up front. This app is not much cooler than Minecraft which people barely spend $7.99 for. With the amount of people who have this app, if you only charge eight dollars for it all, then you would have just enough to pay expenses. The payments have blocked too many of the things that truly matter. It was a great app until they added all the extra fees.