Luna Physical Therapy Reviews

The workouts concept is nice, but the execution is trash. The video for the workout isn’t really synchronized to the timer. You need to do some math to figure out how long you are supposed to rest between reps, and then count along for yourself. There aren’t any audio cues (which is probably an accessibility violation), so you can’t watch a show or something while you’re doing your exercises. You can’t even play a video in split-screen or picture-in-picture at the same time, either.

LunaPhysicalTherapy also prompts for a tip, which is extremely inappropriate generally considered unethical in the health care professions. That’s more of a complaint about the company than LunaPhysicalTherapy itself, but I feel it bears mentioning as part of LunaPhysicalTherapy review, because I doubt the company would never have the nerve to prompt for a tip to my face. I can’t imagine any DPT ringing me out and asking how much of a tip I’d like to give. I don’t hold it against the therapists - they’re probably as mortified about it as well. I like my DPT.

My first therapist refused to stick to an appointment time and called to change the time 2-3 days prior every week. She then called me and harassed me for weeks to give her another chance. When I tried to get a new therapist, the male supervisor told me that I was being discriminatory because I wanted a female. They called me for weeks to try and force a male and then asked me to schedule anyway. Not recommended for women who want to have bodily autonomy and safety in their own homes. This service treated my needs as though I was a child demanding too much. Avoid at all costs if you’re a trauma survivor. No compassion or understanding whatsoever. Ken, the supervisor, was arrogant and pushed hard on me to have a male therapist. I feel bullied and am deleting LunaPhysicalTherapy.

I really needed this to be an awesome app/PT option. However after a no show therapist with no warning, a cancel with no explanation, and no response from customer service, I’m starting to believe it’s an elaborate scam that I’m just not clever enough to figure out. LunaPhysicalTherapy is ok, though no easy way to contact customer service in-app outside of a very delayed concierge chat. Their site also says that they accept United Health Care care but in actuality they do not, but they offer a discounted price so that was a bonus. I wish I could say something great about this, but honestly, it’s just a lot of run around and minimal transparency. Very disappointed.

I tried this service when I had injuries that affected my training as an athlete. It is an easy to use app, but there’s one big downside if your therapy is not covered by insurance, which mine never is. Unfortunately, neither I nor my therapist had any idea what the actual charges would look like, and customer service for Luna just kept saying they wouldn’t know either until notified by some service they were using. My therapist and I had booked some sessions up front, and as it turned out, the sessions were twice what I had paid for past PT sessions. It is truly disappointing to me that we can’t actually shop or at least know about the session’s pricing up front. For that reason, even though LunaPhysicalTherapy has a good UX, I absolutely would NOT recommend it.

My experience with Rachel was outstanding. She was so bright and capable. From the start of PT until the last session, she brought my mobility back. She also researched my specific issues and helped me to conquer them. Luna was so easy to deal with.

LunaPhysicalTherapy is simple to use and the company has been nice to work with. I found a great PT through using Luna. They seem to treat the PT well too so I think overall everyone is happy. I much prefer the full time with the PT than a clinic that tries to churn as many patients as possible. The PT can not only access your situation but actually take the time to work on exercises with you to ensure proper form.

I had a total hip replacement in November 2020 and Luna provided physical therapists to guide me in my recovery. Prior to my disability then surgery, I was very active taking dance classes, hiking and bike riding, so I was quite concerned about returning to my previous level of activity. The physical therapists I worked with were outstanding; knowledgeable, challenging, dependable and kind. I highly recommend Luna for at home physical therapy.

First, the Luna app is very easy to use to make appointments and to communicate with your physical therapist.
I’ve gone to Chelsea through the Luna app for a few months and my progress is outstanding. She’s really a great therapist. She knowledgeable and has helped my recovery tremendously. I always learn something new from her and appreciate the Telehealth visits during Covid. I would recommend Luna and Chelsea to anyone needing physical therapy.

I've been using LunaPhysicalTherapy for a year now. I downloaded it when the pandemic forced my PT clinic to close. I heard about LunaPhysicalTherapy from my therapist and downloaded it right away. After a brief phone intake, I was scheduling my own appointments. It's so easy! My therapist inputs my exercises and I have the notifications turned on to remind me to do them. Trust me - this is so much easier than going to a clinic!

I have benefited from Luna and my physical therapist Kelsey Coles’s great interventions. She has come to my home to provide physical therapy during the pandemic and has been incredibly supportive. I have improved and continue to work with her. Through Luna and Kelsey’s therapeutic interventions I have been able to have my knee rehab and am very grateful.

I think insurance companies should consider this model and continue to authorize these sessions.

Apps often try to sell themselves as “the Uber of ...” to try to show how easy and straightforward they are to use, this is one of the few apps that meets that level of simplicity.

I downloaded LunaPhysicalTherapy , submitted my insurance and got back the info of what I would be paying, and scheduled my first session, the physical therapist was knowledgeable and professional. My only minor complaint is that billing can be a bit slow.

I broke my foot and needed some in-home PT because I could not drive. I found Luna and they were a life saver. LunaPhysicalTherapy was really easy to use and make appointments and they dealt with my insurance. They found me a therapist within hours and I had my first session the next day. The therapist was great and she brought everything that was needed including a huge table to work on my foot and leg. Using Luna was so much easier than going to a location and the therapy was just as good. I highly recommend Luna.

I was traveling for work and the only time I could do physical therapy was on the weekends when most offices are closed. Plus my time at home was limited and precious. So I tried Luna and it worked! My PT showed up on time, gave me homework with exercises I could do on the road, in the airport, and in the hotel. With Luna’s help I was able to rehab my knee and complete the half marathon at Disney Paris! Thank you Luna. I recommend you try them. You won’t be disappointed.

I put off my surgery for years mainly because I was so sick of going to physical therapy. And then I heard about Luna that comes to your home. What a difference. They do everything right. They are so on top of any changes in your schedule, and always reminding you of your upcoming appointments. Their website is great. They have a video of each exercise, no more papers of stick figures that you have to shuffle through at home. Their therapists are well trained with high degrees. I can’t say enough good things about Luna. I tell everyone I know that needs PT.

At my surgeon’s recommendation I scheduled in home PT thru Luna after a hip replacement last year. Even though I knew of a quality local practice in town, I was unable to drive myself to the clinic, so having a therapist come to my house was ideal. I have had physical therapy several times at different clinics and I know that the quality of the therapist varies and can make all the difference in recovery.
I was immediately pleased with Travis Moore, who was knowledgeable, experienced and he listened. Having him actually see my living situation - a 3 level house, on a hillside with a steep driveway, made it easier for him to give me ways to navigate the obstacles. He was patient, always encouraging and able to deal with new issues as they arose.
I would definitely recommend both Luna and Travis.

Luna was wonderful for my mom who was recuperating from a a laminectomy. Rachael was amazing! She motivated my mom to do exercises that she would have never considered doing before. Her progress was exceptional as Rachael encouraged her every step of the way. And my mom wanted to please her in the most sincere way!

Having an expert coming to her home was fantastic as it was difficult for my mom to get into the car. Rachael was punctual, patient and professional, and we are grateful for what she did for my mom.

I would recommend Luna to anyone!

My doctor, Doctor Homesley gave me a list of referrals and. I chose Lina. My physical therapist is awesome. She is getting me to walk faster than anyone I could think of.
She is so sweet. Even though I look terrible due to mouth surgery and no teeth in my mouth yet, she treats me like a movie star. She is so sweet and kind. I wish all of you could get her. If yiu need someone now, you can check and see if she has appointments available. You never know.
God bless her.
I love my sweet therapist.
🙏🙏🙏🙏🙏🙏🙏❤️❤️

I was recovering from surgery in 2020 and was hesitant to go out to outpatient therapy because of health and safety concerns. Independent of those concerns, it would've been a lot harder to get myself to a clinic because of my limitations post surgery.

Luna was a lifesaver for me. By bringing high quality PT services directly to me, I didn't have to worry about any of those concerns.

LunaPhysicalTherapy itself is unexpectedly well-designed. I appreciate how I can view my scheduling, exercises, and handle progress questionnaires all in LunaPhysicalTherapy .

Let me just start by saying I don’t normally write reviews. I was referred to PT for a nagging Achilles injury. Verified my coverage in app. Luna booked me with a PT in 2 days, and I communicated direct with my therapist from there. She came to my home and we worked out a good time with my schedule. For about an hour two times a week for a month and a half. She gave my “homework” exercises to do in app. Which is good for me because I need to be nudged! No more Achilles issues. Super convenient and effective. No issues, great experience.

My Luna therapist was the best. Reliable, knowledgeable, skilled, and effective. As he worked on my affected arm I was able to carry out activities I wasn’t able to do for years.

As for Luna office it was also the best. They were always able to help with any problem I had with appointments or billing.

I would recommend Luna for any Physical Therapy needs.