Keap Status

Last Updated on 2026-04-29 by Infusionsoft

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User reports:
No current problems

- No option to include multiple phone numbers

- Ghosting of individual account management with annual contract

- 24/7 customer support not available with annual contract

- Recurring billing management broke

- Scheduling integration with Outlook breaks routinely

- Email integration with Outlook breaks routinely

- Unable to port over existing cell phone number

- Technical support unable to fix issues

Common Keap Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Keap network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Keap App
1. On android, goto Settings » Keap » click [Force Stop]

Clear Keap App Cache and Data:
1. On android, goto Settings » Apps » Keap » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Keap.

On android, goto Settings » Apps or Manage Apps tab.
Click Keap » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Keap » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Keap