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Keap will do whatever it takes to keep your individual application running when you pay month to month. If you however agree to the discounted annual contract your individual account management will ghost you. Since signing my annual contract my application has lost 24/7 customer support as my primary and his team doesn’t respond, my recurring billing management broke costing me thousands as it reported clients as current simply because the software hadn’t sent the bills out some months, scheduling integration with Outlook breaks routinely resulting in missed opportunities or double bookings, and the email integration with outlook routinely breaks. When I paid month to month my rep would fix my applications issues within days now it’s months. Stay away as there are so many other great CRM products on the market. You know it’s bad when the Keap Academy instructor agrees that their scheduling software isn’t reliable and he recommends everyone use ScheduleOnce for the time being. That’s been my experience pay Keap for services yet also pay for separate billing and scheduling applications as you can’t trust Keap to stay operational.

I really wanted love this app seemed to be everything I was looking for unfortunately I had nothing but issues an many hours of phone calls with technical support never being able to use the service first the number given had a name attached to the caller Id when making out bound calls after all the calls nothing they could do then I changed the number after problems with that I finally got a new number an then I couldn’t receive calls or messages at the end they had no answers nothing to do so just has been waste of time I continued to try to get it working because It had all the things I wanted for this type of app now I’m looking again for something suitable

While it sounds great and all I can tell you that all they really care about is your monthly payment As long as you keep paying they keep taking Please don’t expect to get anything in return other than if you call them it will take a long time Took more than 15 minutes to cancel Keap the change!! Now that they actually took the time to read my review He says we want you to reach out to us so we can fix your issues,,,,, that wasn’t the case. I had to contact them to cancel and the whole process was used to try and sell me something I didn’t want Then he finally admitted that what I was wanting they didn’t have the ability to do So the moral of the story is that whatever the salesman says is a bunch of garbage don’t expect it to be true They are quite ok with getting paid 100@ month for 6 month even if you cancel then.