FirstBank & Trust Texas Reviews

by CPopp14

FirstBankTrustTexas is so much worse than FirstBankTrustTexas they originally had. The UI is awful - agree with Zach! The mobile deposit feature doesn’t work. I take that back, it has worked for me ONCE! I had to drive my checks to the bank after that, because the screen went white every time I tried to submit the last photo. So that’s issue #1. Issue #2 is that I can’t login on a regular basis. I get a server error message. Touch ID doesn’t work all the time so I have to try my password, then keep trying throughout the day until I can get in without a server error. I have worked in IT, and I can tell you FirstBankTrustTexas is horrible. The employees aren’t happy with their new system and the customers are NOT having a “smooth” transition. FirstBankTrustTexas needs to be replaced with the original one, period. If this continues, we will be forced to change banks. The point of a mobile app is to see thinks on the go. No use having the feature if the feature doesn’t work. I will be writing a letter to the president. This is absurd. FirstBankTrustTexas IS HORRIBLE AND MORE COMPLEX TO NAVIGATE!

by Zoomeon

There’s not even an Apple Watch app anymore. The UI seems terrible and balances are sometimes inaccurate. Transfers don’t work all the time as well. Sad to say but I’m thinking about changing banks overall. Their customer service reps don’t seem to know what they are doing. 80 percent of the call is authentication. Don’t get me wrong I respect privacy and verification but they overdo it.

by Jthefouth

I like the old app it was more accurate the new app take to long to take off charges My old app always told me the Exact amount

by Amand456

Hardly lets you view your statement. Never lets you login. A million updates.

by ZachM806

I’m so disappointed First Bank is not a local company anymore. The merger with Heartland has caused the quality of FirstBankTrustTexas to go downhill. The UI isn’t clean, the fingerprint component is gone and overall it’s just confusing. Too bad; we might be changing banks.

by Bigbahuda

ui is garbage looks like one written in the early 90’s

slow as molasses especially when using bill pay

If I could I would give FirstBankTrustTexas a negative 500

yes a negative 500

by LeeBird77

I can't log in most times I try. Takes several attempts before I can see my account. Mobile deposit rarely works. Even when it seems to be working I'm worried about the check actually going through. We use the mobile features often and this is unacceptable and has been since the merger. May have to switch banks if they don't address this very soon.

by Klb421

I don’t use it often but it has always worked before. I have an iPhone-10 and since, at least, the last couple iOS updates, the remote deposit won’t work

by Kenz1220

FirstBankTrustTexas is terrible. The layout looks like something they would have in the 90s and mobile deposit is a pain in the tuchus.
I really hope updates are made soon.

by Lgrass

I agree with everyone else that has reviewed - FirstBankTrustTexas went downhill when the bank sold. It will only log me in about half the time without several attempts. I tried to pay a bill 3 times, got three error messages. So when I could get to my computer did it on there with no problems BUT when I paid it, it showed duplicate payment. Ughhhh!!!
Please fix this horrible app!!

by GeekyJon Cool

What happened to Mobile deposits?

by Qberry22

The new First Bank & Trust app is very easy to use with lots of features.

by Avery S. Casias

I haven’t had an issue with it yet. I just downloaded FirstBankTrustTexas and deposited a check so so far so good. I have an older iPhone and everything seems to work with FirstBankTrustTexas . I haven’t tried the bill payment feature.