Contact Citymapper: All Live Transit

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About: Citymapper is a transport app for cities.

Headquarters: London, England, United Kingdom.



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The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



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Developer: Citymapper Limited


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3 Most reported problems 😔💔

4.9 out of 5

Not as efficient as Google Maps

2022-04-27

by Travelwitheric2

At first I was excited to use this app. Visiting NYC for the first time was a great opportunity to try this out. I thought it would be great to navigate the subway system and occasionally the bus. It had useful features such as which cars to board for the subway and which station exits to use. Unfortunately, none of these features save you any time or walking. It displays too many route options, and they’re only sorted by how much time they take. The best routes with the least walking aren’t even shown. And if you follow the recommendations for which section to board or which station exit to use, you’ll end up walking even more. If I plug the same destination into Google Maps, it recommends the best route or quickest route, and it uses connections to save steps walking. The only time it came out ahead of google was find a route to JFK. Otherwise, not worth the download.

Cross-metro area support badly needed

2022-05-04

by Psghosh

With RailBandit no longer an option (development stopped - no 64-bit support), I have been reviewing various apps to help me with my commutes to downtown Philly and NYC. This app has easy to follow directions, watch support, and optimal routing. It saves me a considerable amount of time by even telling me what subway car is optimal (crucial to an efficient commute when transitioning from the train to the subway). It also has a good live data feed to let me know platform and boarding info. The only reason preventing the 5th star is the fact that I need to manually switch metro areas in the app when going to NYC vs Philadelphia. Devs, these regions border each other and many people traverse the two in a daily commute!

Do not like latest updates

2022-05-11

by Sistasmash

City Mapper is my main way of getting around New York and it’s the first thing I suggest newcomers download to navigate the transit system, but the newest updates are not good. You used to be able to access the bus routes in real time from within your trip, but now you have to exit all the way out and find them in a roundabout way. The navigation often glitches and won’t let you go forward to back to the next or previous steps once you’re in a trip. It gets stuck and then the app shuts down. The older version never had these issues and they’re such an important part of use for every trip!


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