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I’m flabbergasted that everyone loves this so much and besides having it delivered to your door I don’t understand the value of this. I guess if you only have Costco around you’d be impressed but not even comparable pricing. BEWARE I got my first order with no samples (which are listed on invoice)...then I email asking for them because I was really excited to try new stuff and instead of saying oops let’s send those...they offer a 5$ credit off my next order. Why on earth would I give you a second chance to do this to me? Then I read that everyone gets a nice note... SURPRISE no note. I guess my order was not important to them. I guess from their response my future business isn’t important either. Take a second thought and make sure you are getting a deal so if you’re screwed over you at least got your moneys worth.

During this time of COVID, when it is difficult for many people to obtain groceries and supplies, I am finding the process extremely complicated. In this small Ohio town, I am not receiving people based help. I am totally blind. I am having to order online or do without. In hopes that I could order from this app, I downloaded it. Many apps do not follow universal design protocols, although guidelines exist and cookbooks for doing so are available. This means that someone who is blind, such as myself, will have almost no chance of using the services of such an app. I am using a voiceover screen reader on an iPhone. This accessibility feature is standard for all Apple phones. The app for Boxed did not register at all. It downloaded and opened, but the screens appeared blank. This means that I cannot order, cannot pay a yearly fee, cannot select goods, cannot participate in the use of this app or its benefits in any way. This represents substandard web design protocol based on W3C guidelines. Apparently, Apple is no longer screening its apps for accessibility.

They do communicate well when you have a problem. But my order is a week late. It’s not about the supply chain either. Everything I ordered was already available. And I understand it’s December. But they could have easily told me the right WHEN. Instead they made the decision to mislead me about how quickly I would get my order, take my money, and then make me wait an extra week for the food. So I gave them 3 stars because they always answered my questions. But I won’t order from them again because they didn’t let me know up front how long I would have to wait.