Habit Burger Grill Reviews

This is my second time doing curbside service at this particular habit, the first time was flawless, placed my order online and just waited 5 minutes at the most. This time I downloaded HabitBurgerGrill , placed my order and in prob 5 minutes I got a text saying my order was ready. I went to the curbside parking spots (2) but the other customer decided to take both of them. I parked 2 spaces away and clicked the link to say I was there for pickup. Five minutes pass, I hit the retry button, Nada, another 5 minutes pass, hit the retry button, double nada, waited another 5 minutes, put my mask on went in talked to the woman at the counter and tried to explain to her what was happening, she asked my name and there sat on the counter, my order. A cold burger, cold sweet potato fries, cold green beans, oh because they had been sitting there for at least 15 minutes. Now the grand scheme of things this isn’t a big deal - you just need to know that even when an order is sitting ON THE COUNTER with a tag that says CURBSIDE it means NOTHING. There were 2 other people inside and a steady stream of drive-thru customers and no other curbside pickups while I was there. I agree with another reviewer - the drive thru line is abysmal too. That’s all folks. It’s a good thing I didn’t have ice cream and iced coffee drinks in my car from the nearby Target, oh wait, I did. Get it together guys!!

I downloaded HabitBurgerGrill and was immediately asked to join the club. I added information but didn’t want them texting me. There is no option to join the club without texting me. As such, I gave up the free char burger and drink for giving my phone number. The order process was smooth, except there doesn’t appear to be a way to ask for bbq sauce with my order (maybe I missed it). When I arrived, there is no phone number on the curbside sign. Instead it says, follow the instructions in the text we sent. I got no text because I didn’t provide my phone number??? When I call the store, I get 3 options: 1) hours and directions 2) place an older with a national call center 3) everything else. I pressed 3 and was given a recordings saying to go to the website. In the end, I was required to walk inside for contactless delivery. Complete failure of HabitBurgerGrill not to point out that a phone number is required for contactless delivery.

I downloaded HabitBurgerGrill because of the free burger if I purchase a drink. I have never tried the habit grill before and want to try new restaurant. I went into the store and no customer services even acknowledged me and my friend coming in. I have to fricking say “excuse me” multiple times to get her attention. I showed HabitBurgerGrill with the free burger but The customer service lady doesn’t even know how to process it, but then someone able to help me get the free burger. The customer service lady told me to wait outside so I did. I waited like 10 mins outside not complaining but once I go inside to get the burger the customer service lady didn’t even give me a straw or ketchup. I have to ask for them each time for it. Her attitude doesn’t even seem like she want to work there. :/ the burger is great first time there but poor customer service. I properly not gonna go there again.

This is the most ridiculous way to do curbside, HabitBurgerGrill counts down and asks you what car your in, you think they're gonna bring it out but you have to confirm through a text. I waited almost 20 minutes and got cold food after I had to go in myself. I would've gone in after 10 minutes but one of the workers had come out and asked me my name so I assumed he was going to bring it, but he was simply looking for the person who's bag he was holding. Never bothered to go inside and ask about my food, that was sitting there getting colder by the minute. The arrival confirmation should be in HabitBurgerGrill . HabitBurgerGrill makes it seem as if there are no further steps. The workers don't make any effort to find out why you're still parked at curbside 20 minutes later. Why did I even put my car model in HabitBurgerGrill and give the worker my name?

HabitBurgerGrill apparently requires you to choose between indoor pickup (you go inside) or curbside pickup (an employee brings to you). For health reasons (I don’t want to catch coronavirus) I prefer curbside pickup. If you make a mistake like I did recently, there is no way to contact the restaurant and ask an employee to bring the food. The restaurant chain uses a centralized ordering system. At present that # directs you back to HabitBurgerGrill . Due to my mistake, which HabitBurgerGrill does not allow you to correct, I had to go into the restaurant to get my food. While the employees had masks, the guests did not. I felt like habit’s poorly designed app, ordering system, phone system and customer service system put me into a potentially unhealthy situation. I will not be using HabitBurgerGrill or ordering from Habit again.

We decided to use HabitBurgerGrill for curbside pick up. Once our order was submitted, we were told 35 minutes. That seemed longer for the ASAP option, but it was fine.

Upon arriving at the 1:15PM time, we clicked in here and waited. Then, we waited. We waited more. Then, we waited more. I had to call 3 times before I could actually speak to a human at a call center (not at the location we dialed). He then put me on hold, spoke to the manager, and then came back to tell me they were short staffed and running behind. Mind you, this is now 30 minutes after we were told to arrive. I asked for a refund and the call center agent said he was not allowed to process refunds.

5 minutes later, a Habit employee brought out another order to a woman who said she had waited over an hour! We asked her when ours would be ready, only to be told they were backed up. 12 minutes later our food came out. This was 48 minutes after the time we were told.

Needless to say, our order was incorrect. The burgers were dry and over cooked. None of the sauces we ordered came in the bag.

A completely awful experience and HabitBurgerGrill is not intuitive, nor does it allow you to contact the store, nor does it keep you updated on the status of your order.

We’ve reached out to their support team with no response. It’s safe to say, I will never have the Habit Burger again. Best of luck to anyone who tries HabitBurgerGrill or curbside pickup. Hopefully you have a better experience than us.

You clearly dont care about your customers because we have asked for years now for you to update HabitBurgerGrill to allow bread customizations for the different burgers yet you updated HabitBurgerGrill without this feature additionally there is no place to request special instructions and therefore when I arrive at curbside I have to walk in anyways because your employee apparently doesnt think its her job to bring me ranch after i ask for it. So yeah step it up if you expect customers to pay 8$ for 1 burger and 1 more thing, you need to disable the automatic notification that my meal is ready when I know for certain its not because we arrive to the restaurant thinking its actually ready and leave our car running because thats what you told us

HabitBurgerGrill says a lot of what is on the menu is unavailable. We were so surprised by how much was unavailable we drove our local Habit Burger to discover nothing was unavailable and intact everything was fully stocked. They people working told us they don’t have control over HabitBurgerGrill … so who does? And how would the information be corrected? No one there seemed to know.

Additionally every time we order delivery from HabitBurgerGrill at least one item (it’s really an entire meal) is missing. The store says it’s not their responsibility and there’s no real phone number to speak to someone there and HabitBurgerGrill makes you file a complaint electronically… we go round and round with no real answer and no refund from anyone. Needless to say ordering for delivery from the Woodland location is highly not recommended!

I love the habit and I think that their food is great. But the last couple times that I’ve ordered over HabitBurgerGrill I’ve added avocado and bacon to my orders. When I receive my orders they didn’t have the bacon or avocado but I was charged for it anyway. I didn’t realize this until I got home since my order was to go. I contacted the store by phone but unfortunately they couldn’t give me a refund because I made the purchase over HabitBurgerGrill so they told me I needed to contact the habit through the website. I did but never received a response back. It’s been two months and this happened to me twice. I don’t like adding extras through HabitBurgerGrill anymore and I’ve given up on reaching out any further. It’s kinda annoying.

The only thing that I think needs to be improved on HabitBurgerGrill is at the end when about to order. It was a little confusing. I thought I had placed an order and it was asking for my vehicle color and model. I decided to wait til I got to the store to submit that. Only when I pulled up in a parking spot for curbside pickup did I realize that you had yo put your car info in BEFORE placing your order. Oops. So my order wasn’t placed until I was in parking lot. I would recommend making a note to customers that says something like, “You’re almost ready to place your order! We just need your pickup information.” Or something like that so it’s less confusing. Other than that, we love the food and won't make this mistake next time.

When wrapping a sandwich it should be neat and orderly as to present it so it doesn’t fall out of its wrapper when taking out of the bag. Perhaps adding a sticker to it to hold the wrapper closed. Many times I have received my sandwich rolled up in the wrapper instead of neatly packaged. Also the types should come in different packaging when putting into a bag. French fries like to jump out of the tray it comes in when it is in a to go bag and we have all experienced that fries are at the bottom of the bag and all over the other food when we open the bag. Please consider this review when packaging food to go in a bag.

Kudos to HabitBurgerGrill development, the folks @ the Habit Burger Grill did a great job! HabitBurgerGrill is easy to use & makes the experience of picking up your order seamless & efficient. Special order? No problem, the folks @ the Habit got you covered with fully customizable options for each menu item. Integrated with your location, it makes finding your local habit a breeze! Payment options are quick & secure. Everything I could hope for in a mobile app, & everything I expect from the Habit Burger Grill, perfection! Now you have even less excuses to make it a Habit 🙂

Happy to see the opened a new outlet close to my home in Millbrae CA..
The in-store pick up was right on time. The food was very good, I like the diversity of the menu. The onion rings and the tempura green beans were especially good.
I think the burger is considerably beefier than most other places
It’s a little pricer than the nearby In & Out but I’m happy to pay a bit more for the better quality.
I was very impressed with my first visit and I will be looking forward to coming back frequently.

Through the years of using almost all of the available fast food ordering apps, I found The Habit's to be pretty up there. Possibly the best, with Starbs in second. The options and detail within the user-interface, as well as many useful features gives this review 5 stars. They actually listened & delivered what the (hungry) people want! :) I wanna see that location on a map, I wanna see edit options for orders, favorites, and a clock counting down. We approve, just ordered ;)

Hey this place was the dumps for me prior to 2019. I hated this place because they would over cook the burger meat, over cook the fries and over cook the onion rings. Terrible place back then, but now I’ve had their food more than two times without any complaints. Burgers are cooked ideally for enjoyment when consumed. The furies and onion rings taste crunchy and delicious as expected. They even offered fried string beans which we never had before, tastes fantastic. Whatever they done to make a change seems to be positive in my eyes. Good job.

Great burger. I appreciate the ability to customize my order. I was glad to discover I didn’t have to have the spicy seasoning. I especially appreciate curbside pick up. I wish HabitBurgerGrill was more automatic. I like Starbucks because it remembers my favorite store and my last order making reorders super easy. Too often I changed my mind about ordering from
Habit because I didn’t want to go through the slow mobile app. And I sure didn’t want to idle in a long line! Today I had time and was really hungry for my Habit burger!

With the coronavirus impacting all our lives, all places are doing takeout only. I used the Habit app to order ahead and pick up inside. HabitBurgerGrill was a cinch to use, I paid ahead and my food was waiting for me when I got there. Not to say it was waiting and cold. It wasn’t. HabitBurgerGrill counted down the minutes until it was ready ( 7 min) and I just walked in and got it. It was still hot. After the world has gotten back to normal, I will continue to use HabitBurgerGrill and go to this location. BTW, the people who work there are very nice, and they’ve never messed up our order. A big plus!

If only EVERY restaurant used the same user friendly ordering application that the Habit does. They’ve got this figured out and someone hasn’t been asleep at the wheel!
Good job to those who thought about ease, efficiency and a user friendly app for customers to order their food.
We aren’t sick of the food yet, but I’ll tell you we’ve ordered more here than anywhere in our town simply because of the ease and quick service we get.
Can’t go wrong and the food is pretty darned food. Especially their Southwest chicken salad!

Today I am trying again. Last time I ordered it was messed up and late. I ordered for a noon pickup. I arrived at 1152, checked in and waited, no problem. At 1211 I finally went inside and my order was sitting on the counter. Only two other patrons, so not busy. The person that gave me my food was just very nonchalant about the fact that it was not delivered to my vehicle and that it was over ten minutes late. By the time I returned to work the fries were ice cold and the burger was soggy and cold.
I gave five stars because each time prior everything was good but I never wrote a review.

I ordered for a few people in my office (about 5 orders). I requested to pickup up ASAP and they had everything in my order correct, food-wise. They corrected a wrong cup size for one of the drinks immediately, but I am seriously impressed with how our order was already waiting for us on a tray and how all the customizations were correct (there was food allergy in my order!). One of the guys hasn’t had anything from the Habit for over a couple of years and exclaimed that this was delicious and we need to order from you guys soon!!

HabitBurgerGrill needs help, you cannot change an order once the order is placed and paid for. I needed to change the pick up time and wasn’t able to do so through HabitBurgerGrill , so needed to call the location. Phone numbers are not listed on HabitBurgerGrill , had to google the number. The calls are sent to a centralized call center, what a pain in the behind, just to change a pick up time!!! Very annoying. Also, I included the name for pick up, but when the order was placed it said it was an unnamed order!! How are you supposed to identify your order? Fix the bugs please cuz I’m bugged!!

After waiting months for HabitBurgerGrill to start working now that it’s up and running unlike ordering over the Internet unit cannot change the buns options to wheat buns I love the fact that habit burger has them but without being able to do it in this long awaited app is a big disappointment other than that it worked pretty good I hope they change this soon until then I can’t really use it because that is the way I like my food. My star rating will change when HabitBurgerGrill does

So convenient ordering from HabitBurgerGrill . The only negative i found was that there are sometimes new items like a chili burger that isnt on the standard menu so you would need to order that when you get there making it slightly inconvenient. But for standard menu items it has been great!

I really like HabitBurgerGrill and order all the time. One problem I have is I can’t change the bread on the chicken club sandwich. I can change it on the chicken sandwich no problem!?!? I would also like HabitBurgerGrill to allow the ability to eat in as well as take out. I like eating in but don’t want to stand in the line! Can you help?

Thanks
Bill

Great app. The update fixed the issues.

If they can make it faster (less data usage on the device as it feels a bit clunky) it would be better but it’s convenient and does its job.

It’s a easy app to use. I’m picky, and love how easy it is to customize your food. I also like that it tells you the distance and the travel time to your surrounding “Habits”. And the location closest to my home, has the most amazing staff.

I got my order fast!! Employees were very nice and friendly. Everything was great! It can be even nicer if you can put special requests in HabitBurgerGrill , like you want slices bread instead of the bun:) or you want raw onions and they don’t listed in the extras:)

Rosemary and Lexi are the best ever...we drive out of the way to go to this store...thanks!!! Most amazing manager and top assistant!! We always leave feeling so satisfied and also happy!! Thanks for always making our visits so special and for sharing your kindness and “joi de vivre!” We look forward to our next visit. Always superb!!

Greg and Lisa ^_^

Placed an order and I found HabitBurgerGrill to be user friendly. I made a couple mistakes as I was learning how to add optional items but just deleted the item from the cart and started again getting the right add ons.
I also like being able to pay in advance. Pickup was pretty smooth as well.

Love The Habit!! Burgers, sides, salads and shakes and sundae’s are delicious. My first Habit was in Sacramento, Ca and fell in love immediately. Moved to Phoenix,Az area and thought The Habit was only on California and started to see The Habit in different locations and so ecstatic that there is on just down the street from me. The Habit is definitely my go to for burgers, salads and the works. On top of great food the employees are so nice and helpful!!!

I’ve always had good service with the TUKWILA location. I would say my only complaint would be that 3-different times when I ordered my Cesear salad to go, the croutons were forgotten. This included the order I just placed last Friday. Remembering the little details will make your customers happy.

Thank you!

Only one thing I found on HabitBurgerGrill and this is only because I order this face to face is LEAF LETTUCE. I’m not sure if all restaurants substitute shredded lettuce for the LEAF LETTUCE but at mine they do. I would love to see this as an option to HabitBurgerGrill or even a way to write it in the customize option. Love everything about HabitBurgerGrill and the restaurant though. Thank you!

Thank y'all for opening near my workplace! The food is excellent no matter what is ordered! HabitBurgerGrill is killer also, very intuitive and when you order on HabitBurgerGrill , you can pay on it as well. Very handy when in a time crunch because the food is waiting for you when you cone into the store!
Can't say enough good things about my experiences!
Thank you!

About time they come out with App make it much much easier for deaf person like me that way doesn’t have to deal with driving through and guarantee to make other customers angry as well.

It’s nice that can customize the order to the way that you want.
However be warned the font and text is super large and I suspect that app will need to be update to accommodate the sizing of the screen.
Overall am super happy that have app to make it deaf-friendly when it comes to order food.

I use at least 10 food apps and this one is the best by a wide margin. Super quick to order. Countdown on orders. And the option to just reorder my standard meal. Saves me time on my phone and when getting my food.