Contact Wansview Cloud Support
Published by Ajcloud Labs Inc. on 2023-12-11 About: The app works with Wansview Cloud Camera, keeps you connected to your home from
your phone anytime, anywhere.
You can look after your parents and children,
check in on your pets, or keep tabs on any abnormal intrusion at home with the
Wansview Cloud Camera.
How to Contact Wansview Cloud Customer Service/Support
Listed below are our top recommendations on how to get in contact with Wansview Cloud. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Wansview Cloud. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
100% Contact Match
Developer: AJCLOUD INTERNATIONAL INC.
E-Mail: [email protected]
Website: Visit Wansview Cloud Website
72.73% Contact Match
Developer: Cloud IPCamera
E-Mail: [email protected]
Website: Visit Cloud IPCamera Website
Reported Issues: 25 Comments
By LaRose Pyle
6 months agoI just noticed m
By John Carr
9 months agoI HAVE BEEN TRYING FOR DAYS TO CANCEL MY SUBSCRIPTION AND GET A REFUND FOR THE $69.99 CHARGE ON MY CREDIT CARD. I HAVE FOUND IT IMPOSSIBLE TO UNDERSTAND ANY OF THE DIRECTIONS FOR CANCELING AND HAVE BEEN UNABLE TO CONTACT A PERSON. PLEASE HELP!!!! JOHN CARR PROFILE ID I-SOSJ4F7JMUMD PLEASE HELP!!!!!!!!!!
By Susan simons
1 year agoI have canceled this process subscription but you continue to take money out of my PayPal and my checking account I want my money back I have tried all the things that you say due to contact you email you call you with no response please return my money
By Iliana Cal
1 year agoMy credit card was charge and I didn't even subcripe for the monthly pro plan. Could you let me know why? How can I cancel and get a refund.
By Anncollette
2 years agoRecently purchased Q5 through Amazon Worked for approx week It seems I am experiencing common issue as reported by others Reads offline even after completing numerous times process of reset , paired and connected to my internet - then reads offline continuously Please anyone advise? annacollette@redacted Thanks
By charlotte woods
2 years agoMy camera keeps saying offline. I have rebooted my router several times and still the same thing. How can i get back online? Please help me with this. Thanks
By Shelby Shields
2 years agoPlease help my back camera went off line I’ve tried everything and can’t get it working…..
By danielle
2 years agoI have 2 camera's. One is online and working. The 2nd one is offline. I refreshed, reset, diagnosed it, move closer to router..EVERYTHING recommended. Still nothing. To top it off I called customer service 323.686.3288 on my cell, daughter cell and house phone. NOTHING!!! Can someone help me???????
By Charles Tilley
2 years agoI do not have anything in Settings where I can change my password. How do I do that?
By Jacob dean
2 years agoMy camara moved and something was in my bedroom last night when I checked on my camara it said offline and I tried to refresh and turn It back on but it was a fail
By Mary Baccich
2 years agoJust purchased Wainsview Cloud subscription on July 8th, 2021. My order ID is R249V94QJJH56J. I am having problems with the camera and the cloud. I am going to return the camera and want to cancel my cloud subscription. I am still in the 30 day free trial window and would like to cancel before I am charged. I tried to follow directions on the internet and can't get it cancelled. Please call me at 504-722-4306 or email me and let me you know you have cancelled it. Thank you. Mary
By Clara Niven
2 years agoI can’t get a verification number to activate my account sent to my email
By Karen Highes
2 years agoThe Q5 camera has worked for a week.It now says the camera is offline.The camera is next to the router.I have swithched off the camera and the router and switched them back on and pressed the reset button on the camera.Still doesn’t work.I have tried numerous times.I need it to work to make sure my 100yr old granmother is safe.Please can you help me.
By Cecillia CROSSWHITE
3 years agoyou all have double charged me please please contact me asap
By William F McCay
3 years agoI have a new router. Camera was working okay on old router but will not connect to the new one. I get an error message "The WiFi you selected is 2.4Ghz WiFi, 5G is not supported." It also indicated that the WiFi password entered was correct. Please call at 402-293-0703.
By David McMahan
3 years agoI was charged $19.99 on 2/23/2021. This was paid through PayPal. I am not using your service at this time and have not been using it for months. Please refund my payment.
By Jimmy
3 years agoI need my $69.99 back I canceled but it still took it out of my PayPal . How do I get my money back ? Can’t find a contact number .
By Leandro Guerra
3 years agoI was charged.60 and 19.95 for AJCLOUD through PayPal on 01/19/2021. I would like my refund and would like you to cancel any subscription that I didn’t authorize. This charge was made through PayPal with whom I don’t have an account.
By Theresa Mobile
3 years agoHaving trouble with my camera not scanning to connect. Please help
By Kathleen Dennis
3 years agoI am unable to connect please call me @ 772-777-9232
By Matthew
3 years agoNot getting verification code via email. Can get one using phone number, but still requires one from email.. I have sent email to wansview.. cloud@redacted.. so far not response back via email 3 1/2 hours so far??
By Annette Escalante
3 years agoWe can’t get Verification code wen I’m signing up and can’t get actived
By Alfajag
I am now buying from another Camera manufacturer
These cameras, from this specific company have given me nothing but problems. Over the years I have bought approximately 15 of their products. All the K4 cameras I bought, and there have been five, have failed. The old app that is used for the non-cloud-based cameras is very good. This app is garbage. I am no longer doing business with this company. I think that they are not capable of providing quality. I have moved on. As their cameras fail I will replace them with another company‘s cameras. This of course complicates my life because I then have to load additional apps onto my phone. Today, I tried taking two of their Q5 cameras that I purchased and incorporating them into this app. I spent hours trying to do this. I have done it many times before. Their app and their product would not register my cameras to their app. I will not do business with this company ever again.
By The Truth Told
No warning….
No explanation, but their system went down. Removed app, downloaded again, unplugged camera, wasn’t working. We bought a new camera (we can’t even use from it not being 5G), and had to order ANOTHER one online then, which we are still waiting on. Then I get a notification THIS one is up an running again. That’s great, except the camera got thrown away and we already bought two more cameras … all because no explanation was given when the system went down. Thanks for letting us know. We just assumed the camera went kaput. Maybe a little explanation? Because we chose this brand, we are out of money that could have been used for our baby. True the 5G camera issue was my mistake, but I never would have ordered it in the first place if I had known my camera was temporarily out.
By Daddy (Main)
No Landscape View for iPad?!?!?!?!
There is not an option to view in landscape which is especially rough for iPad users that have Magic Keyboard! In order to view, I have to remove my iPad from the Magic Keyboard and turn upright. This just seems ridiculous for something that offers such an easy solution from the app developer. If there is not going to be an app specifically for iPads, it is imperative the standard iOS app offers landscape view! It is so tedious for me to have to remove my iPad setup to turn the iPad upright (which is a significantly inferior viewing display). The failure of the option to view in landscape is definitely enough to return the otherwise very good, inexpensive camera!
Have a Problem with Wansview Cloud? Report Issue
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Why should I report an Issue with Wansview Cloud?
- Pulling issues faced by users like you is a good way to draw attention of Wansview Cloud to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Wansview Cloud customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Wansview Cloud.
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