Contact CloudEdge Support

I have changed WiFi router and I cannot seem to update app

The email on my account is not CH 3838@redacted. It is CH 3828@redacted. How do I change it in the app?

Good morning. I have 3 Yilot cameras on Cloud Edge subscription. Only 2 show saved video. Love the cameras, but 3rd camera only showing still picture. No video. Please advise. Thank You.

I use cloudedge app for my wireless security cams. Recently, I began to receive alerts on CloudEdge from an erroneous device name that does not exist. Each time, the device name uses a different name, sometimes in a foriegn language and sometimes just digits as the name. Each time, it is a fake alert with no video associated.

Hello, I'm trying to log into my account as I have a new phone and it's asking for the account number but I don't know what it is , please advise. Kind regards S. Roberts

II reloaded the cloud edge app. I get the glad to meet page. It asks me for my account number. I didn't save it when I is created it. I do not know what it is. Please help

my camera bulb recently went out an i am trying to restart the camera after login portion on the app i canot get to homepage and it says i h ave no device what is going on? I love the bulb it works great this is my only issue with this product. Please help.

I can't get my camera to pick up cars now, it barely picks up anything. Was working fine. I know there is a setting for "Alert when only people appear" where do I find that? Thanks!

I got a new phone and I can't get my camera to work with the new phone

My camera is not appearing in the app. The light is blue on the camera. When I go to the list of connected devices it indicates the device is connected but the device is not connected. V/r Carl

My cameras do not rotate side to side. Only up and down. Started in November when temperatures got below 32*. Please contact me. Thanks

I logged out of my account and now it says " account does not exist" when I try to log back in. I have tried multiple attempts to reset the password with the same result. It's as if my account ceased to exist. Please advise.

When I go to view footage, it says geting video steam and loads from 1 to 100 but doesn't play.. just black screen and goes vack loading again

I need someone to call please.407-624-2979 i get motion alterts but not seeing anything...

Everything worked fine for a couple of years for the 2 outside cameras I have on CloudEdge, then this afternoon I opened it and there are 0 devices and I am trying to set them up again and they will not connect. Did the app get updated? Which means they broke it.

Hey I cannot get my cloudedge doorbell to work anymore. The app with the device video is not working

I logged out of my account and now it says " account does not exist" when I try to log back in. I have tried multiple attempts to reset the password with the same result. It's as if my account ceased to exist. Please advise.

I cannot switch on motion detection. The button is greyed out?

My camera keeps cuckooing when switched on. No flashing red light just stays on permanently. Worked perfectly until battery went flat and then recharged. Tried resetting and turning power on/ off.

I changed plans from monthly to annual cloud back up and then the camera died. I need to cancel my account and I was given a non working phone number and an email. I emailed both the Netherlands and Chinese emails last Friday and have not heard anything as of yet (Sunday). How do I get my cloud backup plans canceled?

I am getting the error message the "SD Card is not detected, please try again". I am not sure why. I have deleted recordings on the card to free up space and still getting the same error message. I have have my camera working fine since June 2021.

BUYER BEWARE OF A DARK CLOUD IN THE MIDST!!!! In 2021, I prepaid in full 100% for two for two cameras I own. The plan began in April 2021 with an expiration date April 2022. 1.5 months into the twelve month subscription I changed Wi-Fi network and the cloud storage plan disappeared. I have sent emails to customer service asking to be given what I paid for. I’m still waiting for these criminals to contact me.

my app keep telling me to upgrade firmware to virsion 4,0,4.... and then dosent let me use the app features....my app is allready updated to 4.0.4 . i have message dthem via the app contact,,,,and no reply any help with thsi will be appreciated

My notification worked for 2 days and now they have stopped for over 2 weeks. All phone settings are set to allow notification. Without notifications, this system doesn't meet my needs to fullfill the obligations of the purchase.

My battery camera has stopped working. I've gone through the reset procedure to reconnect it. Nothing works. I just keep hearing the cuckoo over and over. I'm thinking it's just resetting itself over and over. ?

Cannot get full screen view of camera, expand icon does not work

How come I can’t see any vehicles, pulling in my driveway or leaving. That is the very reason I brought this camera, I do see a human once in awhile walking in to my garage. The camera is installed about Four feet from my garage.I would just like a answer and be able to use this camera. Thank you

to whom it may concern, Last week the image on my laptop suddenly went into "portrait" mode and I. cannot get it back to landscape mode? Strangely enough, it is frozen on landscape mode? Because of it being in portrait mode, I cannot actually get to the settings! I deleted the app and reinstalled it but the problem remains. Please advise Regards Sam

Have deleted pictures on accident and trying to get them back. Is there a way that can be done?

I have been using Cloudedge for a long while and did not have much trouble with it. But, since the resent update the system is not working properly. I can not see the live feed anymore. I even purchase another camera thinking there was something wrong with my camera. That did not work either. I upgraded the speed of my wifi, got a faster modem and still no live feed. Deleted and reinstalled my cameras and nothing works. The problem is your app. You need to correct this situation. I see many people are complaining about the new problems from your app. Please corrected your app.

My camera will send me notifications about a cloud but I can slowly drive in front of it and it never sends a notification. It never notify about people or vehicles only if a shade moves

I purchased the cloud sevice for $30 yearly. It worked one day and now says I need to purchase another plan. This payment has cleared my account.

I have always liked the clarity of video of my doorbell. However, for the past couple of months, the notifications have stopped. Useless if I don’t know when someone walks by. I used to hear a “click” when I walked by, then it would notify me. No more. Also I can no longer see the battery percentage on the screen. I have been unable to find out, so I just recharged for a while and hoped for the best. Please advise on solutions. Thank you

I gave this app a 4 star when I first started using it but now it should be minus 1. It will not sent any motion messages to my phone at all. Just quit overnight! I have sent messages through the app on my phone but have heard nothing back. I won't hold my breath! FIX IT!

When viewing history, pictures are not in chronological order. If I am presented with 20 or 30 shots, the highest number should be the oldest. Then…the highest number *minus 1* should be next (20 seconds newer) And so on until I reach shot #1, which should be closest to real time.

PLEASE fix the issues that your recent update created. No notifications come to my phone anymore. None! Yes, I have notifications turned on in the app and in the settings on my phone. It's pointless if I can't even see when my cameras are triggered. It would be awesome if you actually had a customer service option.

Trash! one acts like it works then doesn't other model works perfectly! How do I fix this?! Or get ahold of customer service!?

Since last update my camera on cloud edge app keeps saying conection failed i can no longer control my camera OR View Live. But it ONLY allows me to see recorded photos and vids. Yes i have updated the app 3.0.4 and restarted my phone. Yes i have restarted the camera etc nothing works.

I tried to purchase a 1 year service and the app didn't work for the purchase. Which was a good thing because I went to their site and every link showed something pornographic! I'm glad my purchase didn't go through. I will stick to micro SD cards for my camera.

Replacement camera because first one was defective. Now it cannot find the device. Help!!!

Unable to share device to my sibling even following the sequences as demonstrated in the video. Nothing can be shared to the other party after scanning the other party's QR code or their contact ID. Pls advise the solution.