Smart Traveller Status

Published by Digit-u

La nouvelle application mobile de la Douane Tunisienne destinée au
voyageur. Pour tout savoir sur les franchises, démarches, formalités à
accomplir.

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Common Smart Traveller Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Smart Traveller app on iOS and Android devices. Solve all Smart Traveller app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Smart Traveller iPhone Issues and Solutions

Smart Traveller iOS app crashes, not working, errors
Smart Traveller iOS app network issues
Smart Traveller on iOS has black/white screen

Smart Traveller Android App Issues and Solutions

Smart Traveller has errors/crashing/not working
Smart Traveller server network connectivity issues
Smart Traveller has black screen

Smart Traveller iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Smart Traveller app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Smart Traveller app crashes or not working on Iphone (iOS):

Close and restart the Smart Traveller app on iPhone
Update Smart Traveller app to the Latest Version for iOS
Uninstall and reinstall Smart Traveller iPhone app
Update your iPhone to the latest iOS version

Fix Smart Traveller on iPhone unable to connect to server/internet connection issues::

To resolve Smart Traveller network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Smart Traveller black/white screen (blank screen) on iPhone:

Follow the Smart Traveller iOS app troubleshooting guide Here →

Smart Traveller Android App Issues and Solutions

Fix Smart Traveller not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Smart Traveller app issues:

Force Stop the Smart Traveller App
1. On android, goto "Settings" » click Smart Traveller app. » click "Force Stop".

Update Smart Traveller to the latest version on PlayStore

Clear Smart Traveller App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Smart Traveller app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Smart Traveller.

Fix Smart Traveller unable to contact server/ Smart Traveller internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Smart Traveller » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Smart Traveller » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Smart Traveller on android.

Solve Smart Traveller black/white screens issue on Android:

Follow the Smart Traveller android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Digit-u, developers of Smart Traveller.

66.67% Contact Match

Developer: Arrture Group Limited

E-Mail: [email protected]

Website: Visit Smart Traveller Website

100% Contact Match

Developer: Douane Tunisienne

E-Mail: [email protected]

Website: Visit Douane Tunisienne Website

About this app

Les bons conseils de la Douane Tunisienne pour voyager tranquille. La nouvelle application mobile de la Douane Tunisienne destinée au voyageur. Pour tout savoir sur les franchises, démarches, formalités à accomplir. Smart Traveller est disponible en langue française et arabe et fonctionne en mode hors ligne.