Smart Traveler app not working? crashes or has problems?

Smart Traveler Status

Published by US Department of State on 2023-09-28

Smart Traveler, the official State Department app for U.S.

I have a problem with Smart Traveler

Are you having issues? Select the issue you are having below and provide feedback to Smart Traveler.

User reports:
App has problems

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problems reported in the last 24 hours

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Most reported problems

Crashes

100.0%

Something else

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Reported Issues: 1 Comments

By JOAN Ann BOLDE 5 months ago

I made a mistake in creating my account and now I cant fix it . I tried creating a new account and it says my email ia already in use. what do I do

Common dislikes about Smart Traveler app

- Can be cumbersome when adding information to the STEP area

- Cannot access information on Israel

- Needs to be updated more frequently

- Scrolling can be difficult and buggy

- Outdated and not optimized for current app technology

Have a Problem with Smart Traveler? Report Issue

Common Smart Traveler Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Smart Traveler app on iOS and Android devices. Solve all Smart Traveler app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Smart Traveler iPhone Issues and Solutions

Smart Traveler iOS app crashes, not working, errors
Smart Traveler iOS app network issues
Smart Traveler on iOS has black/white screen

Smart Traveler Android App Issues and Solutions

Smart Traveler has errors/crashing/not working
Smart Traveler server network connectivity issues
Smart Traveler has black screen

Smart Traveler iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Smart Traveler app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Smart Traveler app crashes or not working on Iphone (iOS):

Close and restart the Smart Traveler app on iPhone
Update Smart Traveler app to the Latest Version for iOS
Uninstall and reinstall Smart Traveler iPhone app
Update your iPhone to the latest iOS version

Fix Smart Traveler on iPhone unable to connect to server/internet connection issues::

To resolve Smart Traveler network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Smart Traveler black/white screen (blank screen) on iPhone:

Follow the Smart Traveler iOS app troubleshooting guide Here →

Smart Traveler Android App Issues and Solutions

Fix Smart Traveler not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Smart Traveler app issues:

Force Stop the Smart Traveler App
1. On android, goto "Settings" » click Smart Traveler app. » click "Force Stop".

Update Smart Traveler to the latest version on PlayStore

Clear Smart Traveler App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Smart Traveler app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Smart Traveler.

Fix Smart Traveler unable to contact server/ Smart Traveler internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Smart Traveler » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Smart Traveler » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Smart Traveler on android.

Solve Smart Traveler black/white screens issue on Android:

Follow the Smart Traveler android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at US Department of State, developers of Smart Traveler.

96.3% Contact Match

Developer: US Dept of State

E-Mail: [email protected]

Website: Visit Smart Traveler Website

96.55% Contact Match

Developer: Douane Tunisienne

E-Mail: [email protected]

Website: Visit Douane Tunisienne Website

About this app

Smart Traveler, the official State Department app for U. S. invites you to see the world with easy access to frequently updated official country information, travel advisories, U. S. embassy locations, and more. Smart Traveler also provides access to the State Department's free Smart Traveler Enrollment Program (STEP). unrest in foreign countries, or lost/stolen passports overseas. STEP can help your family and friends reach you in an emergency. Smart Traveler also provides quick access to the Department's Consular Affairs Facebook and Twitter pages.