Smartbox app not working? crashes or has problems?

Smartbox Status

Last Updated on 2024-10-22 by Smartbox Experience Ltd.

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68 User reports:
App has problems

User reports 68

⚠️ Most reported problems ⚠️

Not working

69.1%

16.2%

Account

14.7%

problems reported in the last 24 hours

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Common Smartbox Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Smartbox app on iOS and Android devices. Solve all Smartbox app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Smartbox iPhone Issues and Solutions

Smartbox iOS app crashes, not working, errors
Smartbox iOS app network issues
Smartbox on iOS has black/white screen

Smartbox Android App Issues and Solutions

Smartbox has errors/crashing/not working
Smartbox server network connectivity issues
Smartbox has black screen

Smartbox iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Smartbox app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Smartbox app crashes or not working on Iphone (iOS):

Close and restart the Smartbox app on iPhone
Update Smartbox app to the Latest Version for iOS
Uninstall and reinstall Smartbox iPhone app
Update your iPhone to the latest iOS version

Fix Smartbox on iPhone unable to connect to server/internet connection issues::

To resolve Smartbox network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Smartbox black/white screen (blank screen) on iPhone:

Follow the Smartbox iOS app troubleshooting guide Here →

Smartbox Android App Issues and Solutions

Fix Smartbox not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Smartbox app issues:

Force Stop the Smartbox App
1. On android, goto "Settings" » click Smartbox app. » click "Force Stop".

Update Smartbox to the latest version on PlayStore

Clear Smartbox App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Smartbox app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Smartbox.

Fix Smartbox unable to contact server/ Smartbox internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Smartbox » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Smartbox » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Smartbox on android.

Solve Smartbox black/white screens issue on Android:

Follow the Smartbox android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Smartbox Experience Ltd., developers of Smartbox.

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