Smartbox Status

Last Updated on 2025-02-10 by Smartbox Experience Ltd.

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⚠️ Most reported problems ⚠️

Not working

63.3%

26.7%

Account

10.0%

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Common Smartbox Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Smartbox network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Smartbox App
1. On android, goto Settings » Smartbox » click [Force Stop]

Clear Smartbox App Cache and Data:
1. On android, goto Settings » Apps » Smartbox » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Smartbox.

On android, goto Settings » Apps or Manage Apps tab.
Click Smartbox » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Smartbox » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Smartbox

E-Mail: app-help@smartbox.com

Website: 🌍 Visit Smartbox Website

Privacy Policy: https://www.smartbox.com/fr/conditions-d-utilisation-de-l-application-mobile.html/

Developer: Smartbox Group LTD

Mar 07, 2025, 01:59 PM
a user from Toulouse, France reported problems with Smartbox : Login
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