NHS App Reviews

by JaesonB

NHSApp hops from in-app use to its website, and has countless errors, and makes it impossible to contact the support team. I’ve tried over and over to book an appointment for submitting the vaccine I received abroad (why on Earth I can’t just upload a photo of it for verification is beyond my comprehension, my guess is these pencil-pushers didn’t consider that possibility), but it always says I can’t because I have other appointments booked. I checked, and I have no appointments booked. Why can’t I just book for a booster? Why do they make it so difficult? Do they want people to get the booster or not?

by Manxreader

This is a terrible app. For people overseas who need to get Covid documentation for travel, and who no longer have the SIM card they previously used it takes a full 24 hours to recognize the new number. You get into an infinite loop of being unable to access YOUR medical information. Very stressful.

by X_a_r

I was able to register within NHSApp and logged in a few times but then suddenly I started getting an error message when trying to start up NHSApp . Been weeks now, issue hasn’t been fixed!

by Hamilton_concorde

NHSApp is required at most airports if you need to demonstrate vaccination status….and yet that one critical feature does not work.

by JoshPines

With the latest update I am no longer able to export my COVID pass to Apple wallet.

by Andhduhd

Not for my country

by Guiga3563

This is an example of how an app should NOT be designed. Every time - even though I already have a registration - NHSApp requires my full name, post code, date of birth, passport copy and recording of a video where I say a number. NHSApp is a public health disaster.

by Racreman

An app used by millions of people is so poorly tested and designed. Endless loops, multiple logins, poor UX, poor decisions made about how it handles data. One example, you can’t scan the QR code on a LFD either straight into the form by taking a photo of the result (how hard would that be), or even copy and pasting from the code the iOS camera gives you. Instead you have to try and type a tiny code that I struggle to read with perfect vision, and you have to do that twice. Honestly whoever designed this, isn’t using it. And then there is the screen that tells me I can’t book an appointment to fix my data, and the screen that then tells me I don’t have any appointments.

Whoever created the user journeys probably thought they were creating a puzzle and not a health app.

by Craigersd

There was no indication that this was a UK app until I tried to add my phone number. I clicked that I had an international number but it wouldn’t accept anything. There wasn’t a reference for a country code. NHSApp lasted less than 10 minutes.

by Fatima_Goldsmith

Their application needs a lot to be improved and they should ease the log in using email only sometimes doesn’t help,so (nhs number or birth day) will make it more easier.
Requirements to prove the identity!!!!!!!! I was shocked 😂for example I have to record a video of my face at midnight!!!
I mean there should be better ways to log in and adding information.