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Good day, On 11/4/23 I visited the location @ 3920 South Hamilton Road Groveport, Ohio 43125. The service was good, the waitress was friendly, however at checkout I had an incident with the staff. I downloaded the app to receive a free dessert for my 9-year-old granddaughter who was with me. I must not have completed the full discharge process. as the cashier explained I attempted to show her the app on my phone however in a rude manner she stated I did not do it right, the manager came up (Chris) and asked what was the problem I explained the above then went further to discuss the staff's behavior the young lady became loud and stated I wasn't listening I responded that was not accurate and I did not appreciate her tone my this time my granddaughter has stepped behind I assure her everything will be okay. The manager takes the dessert off my bill however never apologies for the lack of customer service. I explain to the manager that cashier was rude and loud, I further explained that in today's climate mangers have to take more than usually due to not having enough bodies to fill position the manger blew me off and stated I " I am not going to talk about my staff with you." I gathered my change and voiced my concern over the unprofessionalism of both the manager and staff. My 9-year-old grandchild selected the restaurant over Bob Evans, Wendey's and McDonalds once in car she turned to me and said Nanna we should not come here again. I believe the manager and cashier need a lesson on respect and good customer service. Feeling disappointed.

Long time customer from the 50,s.We dicided to order at 5.13pm on 9/19/23.in Eaton Ohio. We ordered 2Cheese burgers with tomato and onion,And 2 orders of onion rings.We were going to really enjoy our meal.Did NOT happen both burgers were not over 1/4 inch thick/mine was totally burned on one edge. The onion rings were over cooked had breading with dried onion. We did not return and complain we were about 2 mile from Frischs that would mean 4 miles in traffic.If this what we can expect this will be our last timeat Frischs

I updated to new app and tried to update my password, as was requested. Keeps coming back telling me I have no account! I do, with over 600 points! Where are they? Very upsetting.