Frisch's Big Boy app not working? crashes or has problems?

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⚠️ Most reported problems ⚠️

Not working
32.7%

Something else
26.9%

Login
23.1%

Account
13.5%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Frisch's Big Boy Problems 😠👌🔥

-The scanner kept saying "Error" when trying to scan the receipt.

-The manual entry also said "Error".

-The app added points but only put 4 on it when it should have put 24 on.

-The app did it again when it said it scanned 26 points and nothing showed up at all.

-The app wouldn't work with a free sandwich that was given to me.

-The lady claimed that I opted out of something, which I did not.

-The app was sending something to a different email, not mine.

-If you save your credit card, there is NO PLACE in the app to update your credit card if/when it is expired.

-Any coupons/offers you’ve used when it was declined are GONE.

-Since Frisch’s was taken private by NRD Partners, there has been a very noticeable decline in quality and value.

  14 Reported Issues: 😵🆘🛟🚨📢

Yvonne Mabe
2024-01-27

When trying to register. I have completed all questions. When I get to the password to register. It tells me this mobile phone is in use

Linda
2024-01-14

Trying to get into the app and it keeps telling me that the host is unreachable. Nothing but trouble since the app was updated. And now you can't even verify that your not a robot.

Fred Weaver
2023-10-02

I am unable to scan receipt to get points. It just shows my account number.

Suzanne Saylor
2023-09-23

Can't scan points Submitted receipt and after 3 days still no points

James Wolfe
2023-08-29

App scanning feature not working. Submitted uploaded picture thru Frisch’s.com and points were never added

Matt Cole
2023-08-28

When I try to log in, it says guest doesn't exist I got a lot of points on my account, can someone please let me know what is going on

Bob Bowles
2023-08-23

I haven’t been able to log in since I downloaded the new app a few weeks ago. My password doesn’t work. If I say I forgot my password, it says that the user doesn’t exist. If I try to create a new account, it says my email already exists. What’s up? I lost a lot of points.

Patsy Jarnigan
2023-08-16

Can't scan. Have been 3 times and haven't earned any points. Is this your easy of not giving anything away??? If so why don't you just turn off app???

Earl
2023-07-30

Scan function on app to earn points doesn't work. When I touch it my loyalty number comes up. This has just happened since the app update. Old one had a earn button and you could then scan bar code on your receipt.

Gary Horwitz
2023-07-27

New app won’t let me scan.

Debbie Brice
2023-07-27

Updated the app and now I can not scan receipts nor enter the number on the receipt. At least the old app would let me enter the number from the receipt.

Paul Simpson
2023-07-19

No longer able to input receipts into my account. Up until the last 2-3 weeks, I could input numbers under the bar code but now there doesn't seem to be any way to do that. I have 6 receipts since 6/20 that I have been unable to input into my account. Thank you for your help.

Linda
2023-07-12

I can't get in the app. It tells me that the host is unreachable. I have been trying for two days to add my receipt and now it is probably too late.

Larry Gross
2023-06-29

Scan doesnt work.cant add points

Showing 1-14 of 14

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About this app

Order online through FrischsBigBoy , stay in your car and we’ll bring your Frisch’s Favorites to you.  Rewards app can be used to redeem points, exclusive offers, coupons and more. Extra tartar sauce? No problem.  Customize your order online when you are craving Frisch's Big Boy!  Use the order tab to try your Frisch's Favorites through carryout or delivery.  Just tap "install" and you will receive a free appetizer or dessert for signing up, plus a free sandwich on your birthday.  FrischsBigBoy will forever elevate the way you experience Frisch's Big Boy!  Revisit the carhop era at Frisch’s Big Boy with curbside pickup!  Open the restaurant locator map to find where your next meal will be!  Looking a Frisch’s restaurant near you?  You will earn one point after every dollar spent.  Enjoy your meal in the parking lot, on the go – or wherever you like.  Price & participation may vary.  Offers available only at participating restaurants.