My Hub app not working? crashes or has problems?

My Hub Status

Last Updated on 2021-02-03 by UBS AG

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Common My Hub Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot My Hub app on iOS and Android devices. Solve all My Hub app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

My Hub iPhone Issues and Solutions

My Hub iOS app crashes, not working, errors
My Hub iOS app network issues
My Hub on iOS has black/white screen

My Hub Android App Issues and Solutions

My Hub has errors/crashing/not working
My Hub server network connectivity issues
My Hub has black screen

My Hub iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever My Hub app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix My Hub app crashes or not working on Iphone (iOS):

Close and restart the My Hub app on iPhone
Update My Hub app to the Latest Version for iOS
Uninstall and reinstall My Hub iPhone app
Update your iPhone to the latest iOS version

Fix My Hub on iPhone unable to connect to server/internet connection issues::

To resolve My Hub network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix My Hub black/white screen (blank screen) on iPhone:

Follow the My Hub iOS app troubleshooting guide Here →

My Hub Android App Issues and Solutions

Fix My Hub not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent My Hub app issues:

Force Stop the My Hub App
1. On android, goto "Settings" » click My Hub app. » click "Force Stop".

Update My Hub to the latest version on PlayStore

Clear My Hub App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "My Hub app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch My Hub.

Fix My Hub unable to contact server/ My Hub internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click My Hub » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got My Hub » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch My Hub on android.

Solve My Hub black/white screens issue on Android:

Follow the My Hub android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at UBS AG, developers of My Hub.

About this app

It mirrors the key functionality of the My Hub desktop site and keeps you connected when you’re on the move. The My Hub mobile app gives you access to My Hub using your mobile device. You can use MyHub to access UBS systems and office locations.