BDO Pay Status

Published by BDO Unibank, Inc. on 2023-03-31

Scan to Pay in Stores, Send and Request Money, Pay Bills and more, all
conveniently through your mobile phone. SEND MONEY TO OTHER BANKS AND MOBILE
WALLETS Send Money to other banks and mobile wallets in just a few taps via
InstaPay! Just enter your receiver’s details, and Send Money straight from
your linked BDO accounts.

I have a problem with BDO Pay

Are you having issues? Select the issue you are having below and provide feedback to BDO Pay.

User reports:
No current problems

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problems reported in the last 24 hours

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Most reported problems

Reported Issues: 1 Comments

By Gellie Tillay 2 months ago

Always Unable to send money

Common dislikes about BDO Pay app

- Not integrated in their mobile banking app

- No QR option for withdrawal transactions

- Unreliable login process

- Hassle to transfer money to other banks

Have a Problem with BDO Pay? Report Issue

Common BDO Pay Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot BDO Pay app on iOS and Android devices. Solve all BDO Pay app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

BDO Pay iPhone Issues and Solutions

BDO Pay iOS app crashes, not working, errors
BDO Pay iOS app network issues
BDO Pay on iOS has black/white screen

BDO Pay Android App Issues and Solutions

BDO Pay has errors/crashing/not working
BDO Pay server network connectivity issues
BDO Pay has black screen

BDO Pay iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever BDO Pay app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix BDO Pay app crashes or not working on Iphone (iOS):

Close and restart the BDO Pay app on iPhone
Update BDO Pay app to the Latest Version for iOS
Uninstall and reinstall BDO Pay iPhone app
Update your iPhone to the latest iOS version

Fix BDO Pay on iPhone unable to connect to server/internet connection issues::

To resolve BDO Pay network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix BDO Pay black/white screen (blank screen) on iPhone:

Follow the BDO Pay iOS app troubleshooting guide Here →

BDO Pay Android App Issues and Solutions

Fix BDO Pay not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent BDO Pay app issues:

Force Stop the BDO Pay App
1. On android, goto "Settings" » click BDO Pay app. » click "Force Stop".

Update BDO Pay to the latest version on PlayStore

Clear BDO Pay App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "BDO Pay app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch BDO Pay.

Fix BDO Pay unable to contact server/ BDO Pay internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click BDO Pay » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got BDO Pay » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch BDO Pay on android.

Solve BDO Pay black/white screens issue on Android:

Follow the BDO Pay android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at BDO Unibank, Inc., developers of BDO Pay.

Verified email

Contact e-Mail: [email protected]

100% Contact Match

Developer: BDO Unibank, Inc.

E-Mail: [email protected]

Website: Visit BDO Pay Website

About this app

BDO Unibank is regulated by the Bangko Sentral ng Pilipinas with telephone no. (02) 8708-7087, email address consumeraffairs@bsp. gov. Scan to Pay in Stores, Send and Request Money, Pay Bills and more, all conveniently through your mobile phone. Send Money to other banks and mobile wallets in just a few taps via InstaPay! For concerns, please visit any BDO branch nearest you, or contact us thru our 24x7 hotline (+632) 8631-8000 or email us via callcenter@bdo. com. ph. Whether you’re paying online or in-store, make it safe and convenient with BDO Pay’s cashless QR payments. Enjoy BDO Pay’s growing network of in-store QR merchants. Or copy-paste an account number and tap Send! No need to enroll billers - just enter your bill details and hit Pay! Make it easy to split group payments with BDO Pay! paid straight to your account. If they're on BDO Pay, just use their number or look for their name in your phone's contacts. Enjoy new billers added every week. No need to count cash or find change! Pay your bills safely from the comfort of your home. Asking someone to pay you back is now digital with the BDO Pay app. The BDO, BDO Unibank and other BDO-related trademarks are owned by BDO Unibank, Inc. BDO Unibank Inc. © 2012. All Rights Reserved.