HiHello Status

Last Updated on 2025-02-12 by HiHello, Inc.

I have a problem with HiHello

Are you having issues? Select the issue you are having below and provide feedback to HiHello.

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⚠️ Most reported problems ⚠️

Not working

57.1%

Crashes

42.9%

24 hour clock ⏰

- The set-up features for the virtual zoom background require going on a desktop.

- The app tracks web activity and sells user information, which may not be acceptable to some users.

- The app is missing some features like the ability to control light and dark mode from within the app and the ability to delete cards easily.

- The customer service may not be up to par, with some users reporting haughty and unprofessional responses.

Common HiHello Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve HiHello network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the HiHello App
1. On android, goto Settings » HiHello » click [Force Stop]

Clear HiHello App Cache and Data:
1. On android, goto Settings » Apps » HiHello » Storage » click [Clear Data] option. This clears both data and cache.
2. restart HiHello.

On android, goto Settings » Apps or Manage Apps tab.
Click HiHello » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto HiHello » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch HiHello