Dreyfus DataSafe app not working? crashes or has problems?

Dreyfus DataSafe Status

Last Updated on 2024-07-29 by Dreyfus Söhne & Cie AG

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Common Dreyfus DataSafe Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Dreyfus DataSafe app on iOS and Android devices. Solve all Dreyfus DataSafe app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Dreyfus DataSafe iPhone Issues and Solutions

Dreyfus DataSafe iOS app crashes, not working, errors
Dreyfus DataSafe iOS app network issues
Dreyfus DataSafe on iOS has black/white screen

Dreyfus DataSafe Android App Issues and Solutions

Dreyfus DataSafe has errors/crashing/not working
Dreyfus DataSafe server network connectivity issues
Dreyfus DataSafe has black screen

Dreyfus DataSafe iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Dreyfus DataSafe app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Dreyfus DataSafe app crashes or not working on Iphone (iOS):

Close and restart the Dreyfus DataSafe app on iPhone
Update Dreyfus DataSafe app to the Latest Version for iOS
Uninstall and reinstall Dreyfus DataSafe iPhone app
Update your iPhone to the latest iOS version

Fix Dreyfus DataSafe on iPhone unable to connect to server/internet connection issues::

To resolve Dreyfus DataSafe network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Dreyfus DataSafe black/white screen (blank screen) on iPhone:

Follow the Dreyfus DataSafe iOS app troubleshooting guide Here →

Dreyfus DataSafe Android App Issues and Solutions

Fix Dreyfus DataSafe not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Dreyfus DataSafe app issues:

Force Stop the Dreyfus DataSafe App
1. On android, goto "Settings" » click Dreyfus DataSafe app. » click "Force Stop".

Update Dreyfus DataSafe to the latest version on PlayStore

Clear Dreyfus DataSafe App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Dreyfus DataSafe app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Dreyfus DataSafe.

Fix Dreyfus DataSafe unable to contact server/ Dreyfus DataSafe internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Dreyfus DataSafe » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Dreyfus DataSafe » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Dreyfus DataSafe on android.

Solve Dreyfus DataSafe black/white screens issue on Android:

Follow the Dreyfus DataSafe android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Dreyfus Söhne & Cie AG, developers of Dreyfus DataSafe.