TitleMax Reviews

TitleMax Reviews

Published by on 2021-09-14

🏷️ About: The TitleMax® app is a mobile application that allows customers to manage their accounts, make payments, check their balance and due date, find a store, and more from their iPhone. The app is designed to provide customers with a convenient and easy way to manage their accounts anytime, anywhere.


       


Overall Customer Experience 😎


👿🤬😠 Negative experience
57.4%

🙄💅🫥 Neutral
30.5%

😎👌🔥 Positive experience
12.1%

~ from Justuseapp.com NLP analysis of 857 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- They are willing to go above and beyond to help customers in need.

- They are friendly and professional.

- They don't judge customers.

- They offer better deals than banks or credit cards.

- They don't charge late fees.



Read 33 Customer Service Reviews 👿🤬😡😠💢😤

4.6 out of 5

Loan sharks

2022-05-23

Ask to borrow $400 get approved for $1200 first payment $87 2nd payment $215 out of the $215 $35 goes towards principle they do not explain this to where you fully understand it they sugar coat it it gets out of hand you get behind they won’t except partial payments has to be in full wouldn’t except $150 had to be $215 or you’re behind title max isn’t allowed to operate in certain states because of outrageous unfair interest rates and they operate lije true loan sharks title max repossessed over 10,000 cars last year how is that “getting your title back with title max?” It’s not bc you don’t

Only as a last resort

2022-06-24

Know what you’re getting in to. The contract doesn’t cover everything you think. You will owe money at the end, and find fees didn’t know existed. Fees are tacked into the principle instead of the monthly bill for the month that you accrued the fee. So when you pay it isn’t disclosed that the fee is there. Do everything else you can first. Ask your family. Pawn your tv, ask for an advance, sell a kidney, even scratch off tickets would be a better use of money. Use TitleMax Dave, or another of those payday advance no interest loans. You pay 3 bucks and get up to 250 that you can pay back on payday. Do anything else other than this. 2600 bucks to borrow 601, is insanity.

I kid u not this is my review

2022-07-25

I never thought id b writing a freat review on s title pawn place, i never thought id pawn my title, i would never do that EVER, but here i am and when i tell you they have beny over backwatds to help me i mean it and the $ i borrowed vs what they want back is a better deal than any bank or credit card or person would ever give me, late fees included, these are the only people that respect u when u keep it real. It doesnt matter what ur story for being late or whatever ss long as its real they respect it, they dont judge you, and thats real and sadly extremely rare. I cant soeak for any other place or anyone else but this place... i put my stamp on it, they goodfellaz

Thanks Al!

2022-08-26

Thanks Title Max, you guys are absolutely amazing. My experience was very pleasant and enjoyable. Customer service was very attentive to my needs and answered all of my questions proficiently. The process was professional, reasonable, fair and concise. Thanks to your guy Al….located in Wichita, Kansas at the south Rock road store. Al is fair, kind and makes all of his customers feel welcome, always a warm and friendly welcome.

Helpful and professional staff

2022-09-27

The people at the clover South Carolina branch are committed to making your loan experience the most comfortable and knowledgeable time for you and your family. They treated me like family and continue to help me with anything I need. I highly recommend this company and especially the clover South Carolina branch
Dwayne 361

Having issues?

2022-10-28

Hello TMAX family!
If you are having trouble creating your profile or have questions regarding how to link your accounts please try to sign up using your email address! If this still doesn't work visit the store in which you originated your loan and we will be so happy to help set up your mobile account!

Title Max

2022-11-29

Hey Guys, I have Truly Enjoyed getting to know you Girls at TM. Y’all are very friendly and helpful. Y’all are more like Friends than Professional Personal helping the people that are in a bind. I want to Thank Y’all Very Much for All the Kindness and Understanding I received from y’all. You never treated me unjust or demeaning. If there was just One thing I would complain about Is the Charges that are added on in between making payments, which has Nothing to do with the People that work there. But that’s the Penalty you have to pay when you need help from one form of Credit or another. I will miss the Girls but Not making Payments!

Very helpful people

2022-12-30

My Mother had some extra bills due that needed to be paid. And the woman that attended to her was very helpful, and courteous, and was also able to successfully explain the whole repayment process in Spanish, as my Mother is a non-English speaking person. Highly recommend this location

TitleMax App

2023-01-31

TitleMax is a great Idea,it would be better if customers could pay what they could afford every week or every (2) weeks as long as the payment is in by the due date. Pamela Burgess is the best Store Manger I have ever did business with thumbs up for her help. Again please consider this review because I’m sure I am not the only one having financial hardship at the moment . Selette Graham

These Ladies Are Saints

2023-03-04

The title max family really helped me in my time of need. Store location 2507 Pio Nono Ave, in Macon Georgia is where you can find these ladies. Just a blessing, and I am a frequent customer! No matter the amount they will help you to get the funds you need in less than 30 minutes! Why wait and you need your money today😁

Enjoyable Experience

2023-04-02

Monica was an absolute pleasure to work with. This is the second time I have found myself in need of their services and both times Monica has made a trying time a pleasant experience. Extremely professional and very courteous. As a past CEO and Company owner, She is the type person I would be grateful to have represent me and my business.

Title Max Murfreesboro

2023-05-04

I recommend you stop by this app Murfreesboro for your financial needs. Ms. Marcelle and her manager are both amazing! It was quick, fun and professional BC they have the best senses of humor. They understand life happens and doesn’t judge. I so glad they were able to take care of my needs! And if you didn’t know, they also have a great referral incentive! Stop in today and let them help you too!

(Art store manager ) on Decatur and Craig

2023-06-04

Art was simply the best. It was my pleasure to work with him. Always was very respectful and professional and really cares about his clients 2020 Nd still now has been hard on people but every time speaking with art he reassured me to stay positive and did his best to work with me in my terrible times. This is what customer service should be around the world

TitleMax

2023-07-06

McCall at the Morristown store is very friendly and very helpful in fact all of the employees there are very nice and very helpful and they know their jobs really well I would recommend a store to any of my family or friends I went there for Car loan they help me I was in an out really fast I appreciate these guys not all the people in the stores are friendly anymore

Anniston AL title max and Chris Copenhaver Rock

2023-08-06

They have the best bang for your buck! They give the most cash for your title. They even gave us a second chance and we still got way more than we asked for. Chris was wonderful! He was super friendly, stayed later bc we ran past quitting time but he didn’t mind at all. He was fast and very personable. Thank you title max for saving the day!! Doing it in a super painless way!! 5 stars!!!!

Thank you so much!!

2023-09-07

I got a title loan very quickly from these see guys after being denied by check city. I should have just gone straight to Title Max first!!!
Title Max actually loaned me twice as much as I was originally looking for or expecting and the loan amount was more than I actually paid for my car itself. (But that is also partially bc I got an excellent deal only car in the first place)
Thanks again this app!!!
-AL. From Utah

Title Max Experience

2023-10-09

I walked into title max to get a title loan they were so nice and courteous they helped me every step of the way they were excellent in handling my loan details and they made it easy for me to understand all the details including what I needed to pay and when to get my title back they also looked out for me in not getting me over my head I remember what Curtis had said we don’t want your vehicle so start off small I appreciate everything they had done for me and I highly recommend Curtis to handle anybody else’s title loans thank you title max

Outstanding Customer Service!

2023-11-09

I’m so thankful I visited this app when I was in a bind and needed to quickly access cash! Antwanette Terry, at the Cobb Parkway Branch in Smyrna, helped me and was friendly, professional, and efficient! Antwanette went above her obligated duties by making sure to explain the specific ways I could save myself money and avoid paying extra interest and fees by using TitleMax online as well as if I decided to make my payments in the store. I couldn’t be more pleased with the service I received!

Great service!

2023-12-11

These guys at the Pantego location on Pioneer st are SOOOOOI AWESOME!! I would recommend them 1000 times !!!
They are understanding , patient, empathetic, and kind. I've never felt worried or scared that they were gonna take my car. Even with all that's going on with COVID when I was laid off, they made me feel secure and comfortable they just asked that I communicate. Thanks this app !! You really helped me when I needed you and you continue to come thru! I will be a customer for life and will tell anyone else to call you guys !! Thanks again!!
Lisa Phillips

Kindness and Understanding

2024-01-11

I have used Titlebucks and this app both. I used this app in Dallas, ga. and Valerie and Kelley are the names that I especially remember because they were willing to go the extra mile to help me. They both were willing to go above the expectations of just doing their job. They are extremely nice people very professional and fast while still being kind and courteous. For most of us pawning your title usually means financial difficulties. Which causes major stress. And I just wanted to take the time to say Thank You to Valerie and Kelley at the Dallas, ga. location.

Not working

2024-11-22

I would contact you directly but there is no way to do it through TitleMax because it’s broken.
I had to call the actual store from Costa Rica because TitleMax isn’t working. I informed the girl who answered the phone at this app that I was not able to do it through TitleMax she said she would contact I guess TitleMax developer? And let them know. It is been a week and is still broken. I even updated TitleMax .

Never again!!!!

2024-11-22

I see all these glowing reviews and I’m suspect! My first payment is due and due to a paycheck error, I was told collections will began for being 3 days late and suddenly an extra $167 is tacked on! Man! What a rip off ! I’m going to borrow the money ASAP and get the heck away from these people. As if that wasn’t bad enough the female that answered the phone was rude and had an attitude which made me get one and I’m typically NOT that person! I only called to ask a question because I’m new to this again!!! NEVER AGAIN! New customer worst experience!!

Stay away from TitleMax

2024-11-22

Their app is absolutely garbage. You can only add one card every 24 hours which makes no sense whatsoever. Now my debit card is not working on TitleMax so now I have to take time off work to go to a this app location and make a payment. Hey this app, I will be paying off my loan in full and going to your competitor to get a different title loan. Your company, app, and customer service are absolute garbage.

Thanks to Georgie at the Reno 5th St Office

2024-11-22

Georgie treated me better and with more courtesy than my own bank. She really went to bat for me. My bank was dragging its feet about a home equity loan and I needed cash for an emergency. Now!
Thanks to everyone. Love no early payoff penalty. Interest is really high but it’s for emergencies anyway. When there’s no other options they take care of you. Thank you Georgie

Javier awesome job and thank you once again.

2024-11-22

Thank you so much Foe your help and explaining everything to me. Javier was very helpful and friendly. It was almost close time and he still stayed late to help me. Very helpful app I really appreciate your help. Totally recommend this place.

Amazing customer service!

2024-11-22

My store rep Jerry stayed on the phone with me while I downloaded TitleMax . He joked with me as I kept going. This is one of the most user friendly apps and a great way to make a payment when you can’t make it to the store.

Thanks this app and Jerry!

Best Loan Experience

2024-11-22

The people at the Villa Rica Ga Store were amazing!! This was my first time doing a title loan because our vendors were late with payment and I needed to make payroll and pay some company bills. The manager was an absolute jewel and made the process easy and not stressful at all!

Love The App!

2024-11-22

I really enjoy being able to use TitleMax to access my account and even pay my payments! 👍🏻😊 I also love that I have access to my files. A+, this app!! This makes me more apt to get further from your company. 💵

They are great help

2024-11-22

I would recommend them because they help us out. And they work with us so we don’t lose our truck. I have be going to them for years. And they are awesome people.

Great Experience Everytime!

2024-11-22

The ladies at 6330 Winchester Road are wonderful! They are always kind. That’s why I prefer going in and making a payment because of the great customer service! Keep up the good work ladies!

Great place!!

2024-11-22

Great service, very professional and show their customers nothing but absolute respect and make you feel very comfortable like you’re family. They were a true blessing for me. 🙏✝️

J Masciovecchio
2023-06-14

I can log into the app but beyond that it won't display my balance or payment screen. It's BAD BUSINESS to not take the payment from my card in the store and then not be able to make my payment on the app. I'm trying to pay my bill here.

Don Daniels
2021-11-09

I’m from Houston an Titlemax is ripping people off with A.P.R . I got a loan in April 2021 for $1650 an another one in August 2021 for $600 for getting a new Cadillac converter an other Mechanic issues. Before I got another loan I was lift with $800 something ever since I got a new loan this past 5 months been a rip off they expect you to hold on to your money until the 30 Days Due Date like ain’t nun can happen doing this Covid-19’s pandemic Chaos I try to pay more on it before my 30 Days due day an all they did was renew it with 4 separate payment in one month. I realize they using that after 3 days to pocket your money even if u trying to pay it off faster which is a trash contract. They are Legally trapping you cause they know a few people want have all the money at once. We all need to VOTE to get rid of TitleMax in United States cause they bring down us American 🇺🇸 People that’s trying to live. An they contract is very unfair.



Is TitleMax Safe? 🤗🙏


No. TitleMax does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 857 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . Justuseapp Safety Score for TitleMax Is 17.4/100.


Is TitleMax Legit? 💯


No. TitleMax does not seem legit based on our analysis. This conclusion was arrived at by running over 857 TitleMax User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for TitleMax Is 61.3/100..


Is TitleMax not working? 🚨


TitleMax works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with TitleMax? Post a Review




Features

- Check balance and due date: Customers can swipe to check their balance and due date on their accounts.

- Make payments: Customers can make secure payments from their device in real-time using their saved debit or credit card and receive instant confirmation via email or text.

- View payment history: Customers can view their payment history on open accounts.

- Find a store: Customers can view their store information, including the street address, phone number, and hours of operation, once their account is successfully linked.

- Contact customer service: Customers can click the contact us link to immediately speak to a professional customer service representative for help opening a new account or for any questions about the TitleMax® app.

- Create a mobile profile: Customers can create a profile in seconds and link all of their open accounts. They can also save their payment methods for future transactions.

  Customer Service/Support
Developer:
TMX Finance LLC