Adafruit AR app not working? crashes or has problems?

Adafruit AR Status

Last Updated on 2023-09-22 by Adafruit Industries

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Summary of Adafruit AR Problems 😠👌🔥

- One row is off

- "Get Started" button is obscured by initial navigation, making it impossible to get past tutorial pages.

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Common Adafruit AR Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Adafruit AR app on iOS and Android devices. Solve all Adafruit AR app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Adafruit AR iPhone Issues and Solutions

Adafruit AR iOS app crashes, not working, errors
Adafruit AR iOS app network issues
Adafruit AR on iOS has black/white screen

Adafruit AR Android App Issues and Solutions

Adafruit AR has errors/crashing/not working
Adafruit AR server network connectivity issues
Adafruit AR has black screen

Adafruit AR iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Adafruit AR app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Adafruit AR app crashes or not working on Iphone (iOS):

Close and restart the Adafruit AR app on iPhone
Update Adafruit AR app to the Latest Version for iOS
Uninstall and reinstall Adafruit AR iPhone app
Update your iPhone to the latest iOS version

Fix Adafruit AR on iPhone unable to connect to server/internet connection issues::

To resolve Adafruit AR network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Adafruit AR black/white screen (blank screen) on iPhone:

Follow the Adafruit AR iOS app troubleshooting guide Here →

Adafruit AR Android App Issues and Solutions

Fix Adafruit AR not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Adafruit AR app issues:

Force Stop the Adafruit AR App
1. On android, goto "Settings" » click Adafruit AR app. » click "Force Stop".

Update Adafruit AR to the latest version on PlayStore

Clear Adafruit AR App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Adafruit AR app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Adafruit AR.

Fix Adafruit AR unable to contact server/ Adafruit AR internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Adafruit AR » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Adafruit AR » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Adafruit AR on android.

Solve Adafruit AR black/white screens issue on Android:

Follow the Adafruit AR android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Adafruit Industries, developers of Adafruit AR.