Mars Info app not working? crashes or has problems?

Mars Info Status

Last Updated on 2024-06-12 by Viktor Goltvyanytsya

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Common Mars Info Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Mars Info app on iOS and Android devices. Solve all Mars Info app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Mars Info iPhone Issues and Solutions

Mars Info iOS app crashes, not working, errors
Mars Info iOS app network issues
Mars Info on iOS has black/white screen

Mars Info Android App Issues and Solutions

Mars Info has errors/crashing/not working
Mars Info server network connectivity issues
Mars Info has black screen

Mars Info iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Mars Info app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Mars Info app crashes or not working on Iphone (iOS):

Close and restart the Mars Info app on iPhone
Update Mars Info app to the Latest Version for iOS
Uninstall and reinstall Mars Info iPhone app
Update your iPhone to the latest iOS version

Fix Mars Info on iPhone unable to connect to server/internet connection issues::

To resolve Mars Info network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Mars Info black/white screen (blank screen) on iPhone:

Follow the Mars Info iOS app troubleshooting guide Here →

Mars Info Android App Issues and Solutions

Fix Mars Info not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Mars Info app issues:

Force Stop the Mars Info App
1. On android, goto "Settings" » click Mars Info app. » click "Force Stop".

Update Mars Info to the latest version on PlayStore

Clear Mars Info App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Mars Info app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Mars Info.

Fix Mars Info unable to contact server/ Mars Info internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Mars Info » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Mars Info » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Mars Info on android.

Solve Mars Info black/white screens issue on Android:

Follow the Mars Info android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Viktor Goltvyanytsya, developers of Mars Info.

About this app

Explore Mars using simple gestures to rotate a globe, tilt, zoom and select locations. - Ability to pinpoint about 80 the most interesting areas on the map of Mars, including volcanos, craters, plains, mountains, spacecrafts. - Displaying some information about the location, such as its name, type, short description, size and coordinates. - Ability to select locations on the 3D globe and on the plain list.