TELUS Health One Status

Published by Work Angel Technology Ltd on 2024-05-21

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Common TELUS Health One Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot TELUS Health One app on iOS and Android devices. Solve all TELUS Health One app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

TELUS Health One iPhone Issues and Solutions

TELUS Health One iOS app crashes, not working, errors
TELUS Health One iOS app network issues
TELUS Health One on iOS has black/white screen

TELUS Health One Android App Issues and Solutions

TELUS Health One has errors/crashing/not working
TELUS Health One server network connectivity issues
TELUS Health One has black screen

TELUS Health One iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever TELUS Health One app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix TELUS Health One app crashes or not working on Iphone (iOS):

Close and restart the TELUS Health One app on iPhone
Update TELUS Health One app to the Latest Version for iOS
Uninstall and reinstall TELUS Health One iPhone app
Update your iPhone to the latest iOS version

Fix TELUS Health One on iPhone unable to connect to server/internet connection issues::

To resolve TELUS Health One network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix TELUS Health One black/white screen (blank screen) on iPhone:

Follow the TELUS Health One iOS app troubleshooting guide Here →

TELUS Health One Android App Issues and Solutions

Fix TELUS Health One not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent TELUS Health One app issues:

Force Stop the TELUS Health One App
1. On android, goto "Settings" » click TELUS Health One app. » click "Force Stop".

Update TELUS Health One to the latest version on PlayStore

Clear TELUS Health One App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "TELUS Health One app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch TELUS Health One.

Fix TELUS Health One unable to contact server/ TELUS Health One internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click TELUS Health One » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got TELUS Health One » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch TELUS Health One on android.

Solve TELUS Health One black/white screens issue on Android:

Follow the TELUS Health One android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Work Angel Technology Ltd, developers of TELUS Health One.

100% Contact Match

Developer: TELUS Health One

E-Mail: [email protected]

Website: Visit TELUS Health One Website

81.25% Contact Match

Developer: Morneau Shepell Ltd

E-Mail: [email protected]

Website: Visit Morneau Shepell Ltd Website

About this app

• TELUS Health One makes care more accessible, bringing together mental, physical and financial wellbeing and allowing you to receive the support you need when, where, and how you prefer. • Available on TELUSHealthOne, TELUS Health EAP gives you access to 24/7 support for mental health care and for other areas of your personal and professional life, including legal and financial assistance, child and elder care, career services, nutrition services, and more. • Access a large and diverse network of counselors for mental health appointments virtually, by phone, and in person. • Leverage a searchable online library of wellbeing content and clinically verified resources. • Exclusively with TELUS Total Mental Health, receive care plans that suit your unique needs, choose your counselor and get additional guidance from care navigators.