StoryZ app not working? crashes or has problems?

StoryZ Status

Last Updated on 2024-11-21 by Andor Communications Private Limited

I have a problem with StoryZ

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User reports:
No current problems

User reports 0

Summary of StoryZ Problems 🔥

• Image resolution is downgraded when imported

• Limited number of motion arrows and pins

• Poor customer support for resolving wrong charges

📋 3 Reported Issues:

Sheridan Cocking 2023-05-26

Error messages - we have encountered a problem try again later, been trying since last night, have samsung ultra 22 phone. I have a paid subscription for this app...

Paul Williams 2023-05-25

I have been able to access all features of the app for several hours. I’m receiving a permanent “error / retry” message notification. I have a paid subscription regarding this app.

Claire Townsend 2022-07-27

Hi- I love this app! The problem I’m having is the speed of the elements is saving at 2 or3 times the speed it’s shown when I’m creating the animation.by elements I mean birds, trees, etc. they appear super unnatural, and I’m not sure how they can be saved at the speed shown? Thankyou, Claire

Showing 1-3 of 3 reported issues:

Have a Problem with StoryZ: Photo Animator & Face? Report Issue

Common StoryZ Problems & Solutions. Troubleshooting Guide

Table of Contents:

StoryZ iPhone Issues and Solutions

StoryZ iOS app crashes, not working, errors
StoryZ iOS app network issues
StoryZ on iOS has black/white screen

StoryZ Android App Issues and Solutions

StoryZ has errors/crashing/not working
StoryZ server network connectivity issues
StoryZ has black screen

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StoryZ iPhone Issues and Solutions

How to fix StoryZ app crashes or not working on Iphone (iOS):

Close and restart the StoryZ app on iPhone
Update StoryZ app to the Latest Version for iOS
Uninstall and reinstall StoryZ iPhone app
Update your iPhone to the latest iOS version

Fix StoryZ on iPhone unable to connect to server/internet connection issues::

To resolve StoryZ network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

StoryZ Android App Issues and Solutions

Fix StoryZ not working on Android, crashes, errors or is unresponsive:

Force Stop the StoryZ App
1. On android, goto Settings » StoryZ » click [Force Stop]

Update StoryZ to the latest version on PlayStore

Clear StoryZ App Cache and Data:
1. On android, goto Settings » Apps » StoryZ » Storage » click [Clear Data] option. This clears both data and cache.
2. restart StoryZ.

Fix StoryZ unable to contact server/ StoryZ internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click StoryZ » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto StoryZ » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch StoryZ