CSCPay Mobile Reviews

by Kshepard15

I’ve always had issues with CSCPay loading, even when I’m in the laundry room. It’s ridiculous to have to keep CSCPay open from the time I leave my apartment to the laundry room because if I close it it takes 10 minutes to reload. God forbid I accidentally close it and then I’m sitting there for 10 minutes trying to find the right spot for it to actually load so I can use the money I put on CSCPay . And now it simply will not load at all. To address this I tried to log out and then log in on my phone and my ipad but it’s still telling me I have no service or internet connection which simply isn’t true. I tried to turn them both on and off and I deleted the apps and redownloaded them again but now I can’t log in anywhere! I’m just trying to do laundry man and this is the most frustrating app that I’ve ever experienced in my life. Please fix this so I don’t have to go to the bank and get coins just to do laundry.

by KaydenRose

Before the malfunction, I’d say it was decent. Sometimes the washers/dryers don’t sync if you don’t give it enough time to process and exit CSCPay immediately after running a load. It never tells me when my clothes are done on time. But that’s whatever, because I usually just set a timer anyways and that method has never failed me. If these were the only issues, it’d be 3 stars.

However, I was recently auto-logged out of CSCPay for no apparent reason. And when I went to login again, lo and behold there’s no login button!! There’s only an option for me to create a new account - which I don’t want to do because literally all of my washing money for the next week is stored within my account… y’know, the one I now have zero access to. Customer service hasn’t been of any help so far. Still haven’t heard back about my inquiry via email. I finally have the time tomorrow to call them about this issue but I doubt a service rep can help me when it seems like a software bug.

I have tried redownloading CSCPay , turning my phone off and on again, making sure all my software is up to date, and still nothing fixes it. I would like to wash my clothes without having to create a stupid throwaway email to create a new account and give them even more of my money.

by Gardengirl128

CSCPay makes being an uncomfortable neighbor, a thing of the past. IHave left my laundry in the machine a couple of times and sometimes people waiting. But CSCPay, it shows me the room status and when my machines are finished so nobody has to wait for me plus I never have to re-load my money in a remote location. It’s done very conveniently through CSCPay

Update: sometime recently something changed in CSCPay and there is no way to use Bluetooth to tell you the room status. I tried deleting CSCPay so maybe it would give me that feature back again and it Wouldn’t let me sign in! It kept telling me that my email or password was incorrect, and yet I’ve used it many times in the past. So I tried to have a new password made, but unfortunately the forgot password email never came to me, and after 10 minutes I resent the forgot password link and again it never came to me after 20 minutes. So there’s no way to trace my account or my American Express charges that was left on the balance. I emailed them and reported some errors in hopes of them contacting me. If CSC Doesn’t contact me, I’d rather Not be a customer. Otherwise, I’ll update This new review.

by MissOctoberXXII

I am EXTREMELY unhappy at CSCPay and the customer service I just received. I’m trying to do laundry and have been unable to successfully log in with my FB login. This happened last time, so I signed in through my email. I took a screenshot of my password for future reference. I tried to use CSCPay , and it had me log in, once again bc it continues to log me out, and it keeps telling me I have the wrong password. When I click “forgot password”, it has me enter my email address and claims it will send me an email with further instructions. I STILL Have not received an email. I checked my junk email and NOTHING. I have a washing machine filled with clothes and detergent, and there’s not a thing I can do about it. I called customer service and spoke to a Freya, who clearly hates working there. She was unable to assist and ended up hanging up on. This is about the worst way to spend my Sunday. I know I have funds in my account and I can’t even access them bc of this horrid service. The banks are closed, so I can’t get quarters, and now I have to figure out what to do with my soaped up clothes, while I go on a journey to find out wth to get quarters. I’d like someone to call me back to figure out a way to solve all of this.

by Nina Ashley

Firstly, when my apartments switched over to this method, I was given a pamphlet that said I get a free wash and a free dry upon sign up, NO CREDIT CARD REQUIRED. After signing up, the free wash and dry are nowhere to be seen. Furthermore, in order to use any part of CSCPay , I had to upload my CC info. Irritated I didn’t get my free wash and dry, I still needed to do laundry so I upload my CC info. I started the washer. CSCPay says it will give you washer dryer status. It does not. It says all of the washers are available, when not only am I using one but others are being used also. It also says it will notify you when your washer is done. Being as how it doesn’t even show I have a wash going, I don’t see how it’s going to do that. CSCPay is only good for paying for your wash or dry and that’s it. The bells and whistles it claims it has are non-existent. They probably don’t care because if people need to do laundry they will use CSCPay anyway. Only use CSCPay if you have to. Otherwise it is just a waste of space.

For the developers: it would appear that none of your machines are communicating with CSCPay itself. Pointless to advertise it as such, if you aren’t going to fix the issue. Thanks.

by Yupgcxddh

CSCPay is so slow and broken that I just stood in the hot laundry room for 20 minutes trying to load the front page. Every time it loaded and I clicked add funds, it would time out and say that I’m not connected to the internet. I’m fully connected to wifi. I tried it on my cell data (full bars), same thing. I call the number to talk to CSC customer service, apparently not open on Sundays. So my wet clothes are sitting in their machine until the servers go back up or something. The servers are always slow, but today they’re just straight up broken. If you’re not going to allow us to pay with quarters or with card (i tried using my chip credit card on the csc card connect thing, flashed an error over and over), you have to make sure your servers are up consistently. If you’re a landlord and you’re thinking about installing these machines in your building, please just use a regular card/coin machine. Or at least a machine that takes card/coin as a backup when CSCPay doesn’t work. Your tenets will thank you.

by FilmNut23

I have used CSCPay on three different models of iPhone on two different carriers, and it has never been anything less than a hassle. It constantly crashes, and restores back to its previous state when resuming, sometimes leading to an infinite loop of crashing (I'm writing this review from my laundry room, as I am unable to get CSCPay to work). It never communicates the issue to the end user, although it seems like poor connectivity seems to be the source of a great deal of the problems. Also, no biometric login and it doesn't save your password in the keychain- even though the password does not allow for special characters so I have just as much difficulty remember what wonky password I had to set up as CSCPay does. UX is a nightmare at every step, starting a machine requires unnecessary steps to confirm, but because LAUNDRY ROOMS GENERALLY HAVE POOR CONNECTIVITY, I have to huddle near a window far removed from my machine in order to get enough of a signal to communicate with the server that I would like to initiate liftoff, the run back to my machine to triple confirm, over and over for each machine. CSCPay needs some serious love. Please fix it.

by FitterHappier113

Where to start? Everything takes at least 10x longer than it should with all of the loading and connecting screens. Every “quarter” you put into the dryer (1 per 10 minutes on my dryer) is a separate transaction with multiple loading screens, which means it takes about a minute to start a load in the dryer. Maybe I’m doing something wrong? I reached out to support twice (once for this issue and once because I never got the $5 bonus for signing up) and they didn’t get back to me either time. Sometimes (twice in the last week) CSCPay just doesn’t connect. Welcome to the future where you can’t clean your clothes because a company you’ve never heard of doesn’t maintain CSCPay on your phone! I’ve left feedback when prompted multiple times with no response or change to CSCPay . I never leave reviews but it feels like my only option at this point. If you’re using CSCPay you probably live in an apartment and don’t have a choice. That’s why there’s minimal incentive for them to improve CSCPay . Stay strong, fellow renter. ✊

by MessieYo

Honestly turn and RUN, don’t walk, RUN AWAY from any service that utilises CSC Service Works because one thing their service doesn’t do is work! I attempted to use this fraudulent service because unfortunately it’s what my apartment complex has chosen to burden us with. A simple reloading of $20 was “unable to process” ok, so why was I then charged $40 days later. And I called the customer service and dealt with a truly horrendous but accurate representative named Jean who told me that no money had been taken from my account. So then why am I on the phone with you? Why do I have posted transactions with the number that I literally called you on. Luckily I have the time today. I’m sure that they engage in these practices all the time and get away with it cause they have such convoluted and ineffective refund process. I was given different websites and emails that came back with error messages and told that there was no manager or supervisor available to help me, after calling three times, before Jean hung up on me when I asked for an employee number to follow up on my service.

by Laundry Despair

I never leave reviews for apps, but felt I had to for this one. I dread doing laundry because of CSCPay. It is so garbage that I actually get anxiety every time I open it (I would say no offense to the developers, but that might be too kind and also leave out the terrible designers). I left feedback on CSCPay before but these are my main grievances:
- App has never, not once, ever gotten the time for the laundry machine right. It literally buzzes hours after the cycle completes
- when I get logged out after an update (fair enough btw), I cannot log back in without going through the sign up flow. The Facebook sign up flow, by the way, doesn’t even work.
- in this same flow, strong passwords don’t even work because there is an asinine “maximum password length” of 16!! Are you kidding me?? Who even came up with a MAXIMUM password length??
- CSCPay is clearly not optimized for users on 5G, which I can only assume is the main user group given CSCPay is used in laundry rooms. I can’t find a slower app on my phone if I tried
- the flow of paying on CSCPay , confirming, and then starting on the machine is terrible and very error prone. There are many times where I’ve come back to a machine that never even started after I paid.

These are just off the top of my head. Basically if you are required to use this actual piece of trash at your laundry room, I truly feel for you and can only hope that the owners realize their mistake quickly.

by Hershey2581

When I first saw this service being installed, I was really excited. The service offers the huge convenience of never needing quarters ever again! But I was thoroughly let down by the inconsistency in quality service. 1)CSCPay charges full price but for only a small fraction of time when trying to add time to a dryer. Our dryer charge for 60 minutes and for just 8 minutes more we are charged the full price of 60. When I tried to use a quarter to add time after starting with CSCPay the machine did not respond at all but kept my quarter (the quarter is not the big deal here it’s the bad service)... 2)every time I go to do laundry, without fail, one of the machines is having an issue with CSCPay . Either it won’t connect to the machine(it can not “find” the machine) or it charges my account but doesn’t start the machine or something it is honestly always something... if it weren’t for the convenience of not needing to go to the bank for quarters CSCPay and the service would not be worth the headache...

by BabyWugglez

I really like using CSCPay, as it helps keep track of my laundry. Also, paying through CSCPay instead of loading up quarters or paying at a kiosk using the CSC card is very convenient.

However, I do wish that CSCPay keeps better track of my laundry. When turning on the washer, opening the lid, and loading my clothes, the timer on the washer would halt, but the timer in CSCPay keeps going. Therefore, the timer on the washer and CSCPay are not in sync with each other, which can be an annoyance.

Additionally, the notifications I receive are a hit and miss. Some days, I receive the notification the second the washer/dryer ends, and on other days, I receive the notification between several minutes to an hour later.

Finally, CSCPay relies too heavily on an internet connection. At the apartment I live at, the laundry room is located semi-underground with thick walls around. Therefore, I almost always have trouble connecting to a washer/dryer. A minor solution to this is for me to keep my phone on with CSCPay open before I leave my apartment unit. Otherwise, as soon as my phone’s screen turns off, CSCPay closes, or I use another app and go back to this one, CSCPay will struggle to load due to the lack of an internet connection.

Overall, I really like using CSCPay, but it’s more of a burden than it is helpful.

by Capt’n Merica

CSCPay works as intended and thats what it has going for it. Its slow, sometimes requires scanning a barcode more than once to actually connect to a machine - with the first scan just stopping off as if it never happened. Once you press start on the machine, you have to wait for CSCPay to ask you to press “ok” in order to complete the transaction and track the timer on the machine. If you switch apps too fast, or lock your phone immediately, you’re still charged and the machine will still run, but CSCPay pretends like you never used it and won’t give you a timer or tell other ppl there’s a machine in use. I have actually walked into the laundry room and CSCPay says all 6 machines are available, but in reality 5 are in use, and only 1 is free. That’s because people don’t want to sit and stare at their phone for ~10-30secs while CSCPay updates before leaving the laundry room.

by Benjamin From CA

Last year when it became so difficult to get quarters because of the pandemic I was very happy to see this option was made available in our apartments laundry room. Up until the last 3 months I would have given CSCPay a 5 star review. The first issue is with notifications. I am now receiving laundry notifications anywhere between 2 and 8 hours after my laundry is done. The bigger issues however are with junk email. When you sign up for a CSC account they automatically put you on their advertising email list. Until about 90 days ago this was not a big deal but now they are sending me about 10 messages a week. Clicking the unsubscribe from advertising email link at the bottom of their messages so far has done nothing. Calling the company has only ended up getting me a person saying that they are aware of this but they don’t know when it will be fixed. I hope they can resolve the issues because if they do CSCPay would be a 5 star for sure.

by 817G

I gave CSCPay a three because it was working really well at first. It was convenient and because I am adamant for leaving clothes in the washer/ dryer it was really beneficial to get the alert when laundry cycles were done. Today however after sorting clothes for 3 kids and myself I went to use CSCPay only for it to tell me I had no internet connections. I tried logging in from my kids phone as well and got the same alert. I was totally confused because I was able to use my phone for other apps that required internet. I tried everything even deleting and reinstalling CSCPay and nothing. I called the help line and since this is a Sunday of course no one is available. Very disappointed. If there is something wrong with CSCPay at least send a notice ahead of time. Luckily I had plenty of quarters to wash.

by Nevershoutbreanna

I would give CSCPay 5 stars if it wasn’t so glitchy, take a long time to connect, and had an option to add more than 5 minutes at a time on the dryer. It’s super easy to use, just annoying after using it so much. It wouldn’t be that big of a deal to use on a week trip somewhere, and the hotel had it, but to use it regularly for laundry is annoying. I use CSCPay one day a week, and have to use it on 2 washers and 2+ dryers at a time (because these dryers are the best I have to split up the clothing and still add time to get them close to dry) and having to add on an additional 20 minutes on EACH dryer, by 5 minute increments is such a pain. I’ll be standing in the laundry room for 3+ minutes, just waiting for CSCPay to connect to the dryer, add the time, accept it, and load the main page again. It’s so annoying. It’d be so much easier to be able to just say “I want to add X amount of minutes” and charge me for those minutes.

by Jedimary

CSCPay is really easy to use, avoids the hassle of having to go to the bank to get quarters. You simply load it with money directly from your visa or credit card and you are good to go. The down side to it, 1 reason for star deduction, timing is inaccurate. Timing will start when machine starts and will let you know when the washer is done and this is the problem. It says washer is done and ready to use for someone else, when it finishes the first draining of water. Washer will not be done. I live in a building complex (32+ tenants) where everyone is asked to keep an eye on your washers, and after 15mins of it stopping and you do not take out your close, anyone else waiting to wash will remove them. People are going off CSCPay that you’re washer is done when there is still 15-20mins of it left to go.
2nd reason: you can check CSCPay to see if anyone is washing before going down to the wash room with all your things which is cool, but if someone is washing that has payed with quarters it will not show the in CSCPay as “being used” It’ll say all washers available to wash.
Hoping those minor issues will soon be fixed but I will continue using CSCPay. I wash more often now, my clothes doesn’t accumulate and I’m able to wash when ever I want, without worrying about having quarters.

by Trosper

Love the ability to start and run the washer/dryer through an app! It really makes it so much easier for people that need quarters to do their laundry.

My only issues with this system is that they have the length of time it takes to complete a load in the washer incorrect and I’ve sent two requests to the company requesting it be corrected with no corrections or responses so I knocked a star off for their complete lack of response or follow through. It feels like once it’s installed and running that they are done. I am now concerned that if the system ever breaks down that they’re response time will be slow or nothing at all for repairs.

I’ve had a couple of problems with the machines not running when I went through the start procedure but you are able to check your account and what they’ve charged you and it did reflect that I wasn’t charged so that’s a no harm/no foul kinda thing. You do have the ability to request a refund but I haven’t had to use that feature as of yet.

Overall I’m really happy about not having to hoard quarters to do my laundry and the system works well.

by SciCommSadie

I love that I don’t have to go get quarters just to do laundry, but the washers at our facility aren’t always reliable (lately they haven’t been filling). There is no way to stop the wash cycle, even if it isn’t filling, which I feel you should be able to with CSCPay . Additionally, when I do finally get my clothes out after a failed wash, even though I can submit a maintenance request through CSCPay , the CSC card reader doesn’t show an error message on the screen. So currently, the only way to tell others not to use a broken machine is by word of mouth - and I’m not about to hang out in the laundry room all day until maintenance comes. However, I AM very thankful that I can request a refund on CSCPay when this happens. It takes a while for it to process, but I saw I received a refund to my account today - just in time for a wash!

by Writing Gal

I love CSCPay for two reasons. The first is because I don’t have to spend all of my time trying to squirrel away every quarter I come across. It’s really frustrating to do a bunch of loads and then have to find quarters or have it or realize that I’ve run out of quarters it’s much easier to not have to deal with that The second reason I love CSCPay is because we don’t have to worry about people trying to break into our machines to steal those quarters for a long time people are breaking into machines stealing quarters and it was a very big hassle for us and people are no longer doing that which is fantastic which means that when the machine is broken it’s because it actually isn’t working for a legitimate reason as opposed to someone feelings for some quarters in choosing to steal them from the machines.
CSCPay alert works fantastically I’m more than one level and I’m please to use it.

by AarBear M

I just moved into a new place that uses CSCPay for their machines. It worked fine the first couple of times but ever since the 2.0 update CSCPay won’t even open. I thought it was going to be more convenient than having to go get a bunch of quarters all the time, so I loaded $50 onto it and now I can’t even use it PLUS I still have to go get quarters anyways. Please fix this.

EDIT: it’s been over three weeks since CSCPay has even opened for me. I still have over $40 loaded onto CSCPay that I cannot access and I still have to get rolls of quarters for laundry day. Please fix CSCPay or at least refund the money I have loaded on it.

by 7Eva76

I have little faith that CSCPay keeps my payment information safe because it is so poorly designed. When money is added or used on the account the use age only indicates how much is used/added with no reference to the remaining balance. Also, the machine timers and notifications do not sync well. I can have several machines running at the same time, but it does not include all of the machines in use or give real time updates. The machines themselves do not have accurate timers either. I have had difficulty adding funds and the money being immediately available which is important for the purpose of CSCPay .

by E.liz.t

I spent 20 minutes trying to start my laundry today and eventually had to give up. I had trouble logging in because it claimed I didn’t have access to the internet, but I had 3 bars of wifi and the internet worked on everything but CSCPay. Once it finally let me log in, I tried to connect to a machine but it kept saying that I needed to be connected to the internet (which I was.) Tried refreshing, updating, turning the wifi on and off, using data instead of wifi, turning my phone on and off, but it never worked. CSCPay had a few problems before the most recent update, but now it doesn’t work at all.

by Emirii-san (heeheehee)

CSCPay is horrible. It constantly shows up with errors. I was unable to reload my account, and found that apparently my credit card had been deleted. I tried to input it again, only to be met with an error message that said my phone was not connected to the internet (it was). I tried this about three more times, and finally logged out planning to try to long back in again. Surprise surprise, that didn’t work either. I even went to a neighbors and tried using their WiFi, thinking maybe my connection was the problem. That didn’t fix the issue. Pile of garbage. I’ll be using quarters from now on.

by Jellymant

I've never left a review on any app but chose to today because of how awful it is. My property management added this at the end of 2018 and I was excited I didn't have to remember quarters anymore. But that quickly changed once it didn't allow me to load any of my cards. I tried my two cards multiple times and kept giving me an error. Same story for my girlfriend. So we obviously deleted CSCPay since it had no use. Fast forward to today, ran out of quarters and thought I'd give it another try and maybe they fixed the bugs by now. Wrong again. If you're a property manager and don't want your tenants to hate you, read the reviews and chose another option for laundry.

by Gcusc

Our property switched to this service in January 2019. It is now midway through April 2019 and the application has never successfully worked. Various issues pop up such as not recognizing that my phone has internet access, not recognizing the location of the laundry machine, not starting the machines and so on. Of course the only thing CSCPay was successful in doing is allowing me to download money that I can never use or access. I have contacted customer service on multiple occasions and got no reply or aid.

Terrible app, terrible company, terrible responsiveness- would not recommend. If I could give it zero stars I would.

by Thatonesmallturtle

I’ve been pretty happy with CSCPay up until almost two weeks ago. I haven’t been able to access my account because of some sort of crash. Every time I go to open CSCPay , it stays on the loading screen for a few minutes and then closes itself out. After about 10 minutes of waiting it sometimes goes to the home screen but it won’t let me click on anything. As far as I know there’s nothing my apartment managers can do about it. I’m really annoyed because I have to budget out my laundry expenses ahead of time, and pre-loading my allotted amount on CSCPay had been a huge help to me. I really hope this gets fixed soon but if not I’m going to contact the developers and get my money back that’s already been loaded onto my account. I’m not going to lose money on something that doesn’t work.

by Gxy39

CSCPay initially would not allow me to create an account and kept giving me different error messages such as “this phone number is already in use” even though my phone number had not already been registered with CSCPay . Then, hours later when I got a confirmation email, I was able to create an account online on a computer but CSCPay refuses to recognize my account login information even though I am successfully logged in online, saying “user not found.” The only way to log in has been to use the ‘forgot password’ tool to reset my password and then log in, but even then I am taken to a screen where I cannot click on anything and actually do laundry. The only reason I tried to download CSCPay in the first place is that the reader on the machine repeatedly would not read my credit card. I would recommend just bringing quarters because this system is so ineffective.

by Tlex

First off, the price of the wash/dry went up and would you know that my apt complex switched out the well worn machines with this high-tech nonsense where to use the machine you need a WiFi connection but guess what— our machine room is in a hole under the complex where guess what doesn’t work... WIFI/INTERNET. CSCPay is wack and you have to log in and press ok to accept the machine after it asks you to do 10 other things... I mean CAN I JUST WASH MY CLOTHES AND NOT HAVE TO USE MY PHONE OR MY BRAIN FOR THIS CHORE TO BE DONE? Plus I have to link my card to CSCPay that I do not trust. Oh and the remedy for the old card that was owned by the same company of which we COULD NOT USE on the new machines... wait for this. You have to mail that card in and ask for a refund cause we ALL have time to go to the post office but what they bank on is no one asking for that refund because— who has time. What a capitalistic way to take advantage of customers who simply need to wash their clothes. I mean, everyone else is doing it so why NOT you too?

by Stancho93

I’ve had no problems using CSCPay, it’s always loaded my money instantly, and it’s really convenient to not have to find tons of quarters. However, it has no way of telling you if a machine is out of service, so I wasted a lot of time trying to start a machine and thinking CSCPay wasn’t working when it was actually the machine. It also doesn’t have any way to notify you when your laundry is done, which would be nice.

by Vbaby50

This service should allow customers to apply any amount that you want to apply to account to wash. CSCPay has only 4 amounts that you can apply to your account to wash, which are high amounts to wash in a top load machine that is over price to wash 7 pieces of clothes. You guys whoever designed CSCPay need to allow customers to apply whatever amounts is need to wash. Who in the hell is going to apply $50 dollars on a washing app to wash a few loads of clothes. Let’s get real about this washing account. Please at least put the choice of $5 dollars back on CSCPay . Maybe I will use it again.

by IreneGuajaca

Loving not having to take more minutes out of my day to run to the store and “maybe” get quarters to do the laundry! This makes it more convenient and saves time and trouble! I can recall a time when I had to go to 3 different markets because others were also asking for change to do their laundry, such a hassle that was. Thanks for whomever invented this, probably would work great in laundromats too!

by LaCasBianco

A few weeks ago, I had problems connecting with both the washer and the dryer. Mostly the dryer. At one point, I thought it was a problem with the Bluetooth hardware in the dryer. The only two things that sort of worked reloading CSCPay or resetting the Bluetooth link. Lately CSCPay appears to be working better and I have able to use it without any issues. I do laundry often and appreciate an app that is very stable. Hopefully the earlier issues are gone and next time I can give your 4 stars.