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⚠️ Most reported problems ⚠️
Not working
53.7%

Something else
26.8%

Login
12.2%

Screen
3.7%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Bose Problems 🔥

- Difficult to archive the pairing process

- Cannot connect Bose QC35II to this app

- No accessibility features in the Bose apps for those who are blind or visually impaired

- Grey/frozen screen when trying to connect earbuds

📋 22 Reported Issues:

M
Mat 2025-02-01

Nothing on the app

M
Mike 2025-01-24

I have to open the app then close it then open again to see the music choices iheart, Pandora, etc

P
Patrick Ricapito 2024-04-02

Bose Music App having issues getting my account details. cannot update or add any products at the moment. really annoying

D
David Talley 2023-12-26

Can't download Bose Music App to my android phone, so I can't set up my Bose Smart Speaker?

L
Louis Godrie 2023-12-07

Just got a pair of QC headphones. They work great but it is impossible to find them on the Bose Music app, I can however find them with the Bose connect app but that ends up redirecting me to the Bose Music app wich still doesnt work. I can connect straight to my devices through bluetooth, but through the Bose Music app it just doesn't want to find anything. All necessary authorization are set up correctly, BT + GPS are on etc.

L
Linda Carlson 2023-10-06

Bose music app downloads to my Moto 8 (Android 10), it connects my Bose 700 headphone, but there is no way in this app to access settings or controls. It connects only. I have uninstalled and reinstalled this app with the same result?

M
Mikael Nordin 2023-08-30

Bose Connect app chrashes every time. Suck.

M
Maria Rogers 2023-08-25

When I downloaded IOS 17 the Bose Music app won’t launch. What is going on? When will this get updated and fixed.

G
Greg H Moore 2023-08-24

The Bose music app will not download on my android devices to show l1pro series. Will down load to Samsung phone will same memory and blue tooth V5.0 don't understand Could us your help thanks

V
Vicnesvaran Dorasamy 2023-08-16

I am using the apps on my iPhone which operate with IOS 16. when open the Bose music app, it automatically closed and no response after that. Event, though I uninstall and reinstall the apps and it still same error. Hope Bose team able to fix the issue as soon as possible.

D
Dan Lavigne 2023-08-11

When your shit works you can’t beat it. But it is too high maintenance for me to ever buy another or recommend it. App is down again

E
El Mago 2023-08-08

2 weeks SoundTouch app not working, it doesn't matter what yo do (reinstalling, rebooting, etc, etc) at the end the app send an error message. The worst customer service ever! I'm ready to replace all my Bose boxes for a brand new ones from a more serious vendor. BTW one who don't ask me to sign in their system to listen my own music.

R
Ray Ward 2023-07-24

The Bose Music app has stopped working correctly. I have to sign in every time I use it. The app has been flakey for years so I am seriously considering scrapping my Bose equipment and migrate to a manufacturer that has more reliable support. There should be no reason to sign in to an account just to use Bose equipment. Very frustrating and annoying.

R
Robert 2023-05-23

Bought a Bose S1 Pro Speaker and downloaded Bose Music App on iPhone 14 Pro, App does not see the Speaker no matter what instructions I follow. Uninstalled/reinstalled dozens of times and nothing happens, just sits there.

T
Tamar 2023-02-06

Hello, I recently purchased a pair of Bose noise canceling headphones. Unfortunately I have not been able to download the Bose Music app on my android after repeated attempts, so the headphones remain unusable. It's strange, as I have not encountered this issue with any other app I have wanted to download in the past. I am excited to start using my new headphones, so thank you for whatever light you can shine on this issue!

K
Kim 2023-01-23

The power sync buttons are all set to on and won’t let me alter them and in the advanced CEC I’ve tried every setting because everything keeps powering off and then coming straight back on and it happens on them all. The soundbar is playing through the tv which is brand new but the soundbar won’t show up in the Viera link setting? So can’t control the volume with the tv controls.

L
Lee Trott 2022-11-04

I am having a problem connecting my Bose 700 sound bar and sub to the wifi as it keeps on saying there is no internet connection but there is because I have other products on wifi, my Bose app was working a week ago but the app had an update and now it won’t connect to my app.

J
Jason Benadum 2022-10-16

I just purchased the Bose Soundbar 900 and it connects to wifi then it said there is an update the I hit ok and it stops at preparing update for hours. I don’t know what to do I have tried everything, am about to just return the headache

A
Althea 2022-10-08

Bose Music app has no settings icon

P
Peter Cowie 2022-09-20

how do i stop bose music app from going straight to connect a new device rather than the normal setting screen

S
Stephen Pemberton 2022-08-17

Latest update will no longer connect to my QC earbuds. Tried uninstalling and reinstalling to fix but still does not work. What a disappointing update for high end products. Older versions worked no problem.

A
Andrew Cooper 2022-07-22

I'm trying to connect a new set of QC 45 headphones to the app. The app can see the device, but keeps telling me that the connection has failed and to try again. this has been going for 24 hours now

Showing 1-22 of 22 reported issues:

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Developer: Bose Corporation




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