myPrivia Reviews

I saw my doctor yesterday, I got a message that I can review the summary of my visit. So I went to their website to see the review which lead me to a page saying I needed to download myPrivia . I downloaded it, then I opened myPrivia and myPrivia sent me to the website, again telling me to download myPrivia . So, I called and spoke to a very apathetic person who treated me like I was dumb. I’m pretty tech savvy so I’m pretty sure the issue is on their end. He had me click on the same stuff I was just clicking on, then put me on hold for about 20 minutes, then all of a sudden without warning they just connected me to my dr.’s office where I left a message. Seriously? Nothing is resolved and I would like to read my summary. I understand how myPrivia is supposed to save time and give us access to our records, but so far it has waisted my time, the person from my Privia and now a nurse that is going to have to return my phone call. Seems like a print out of my summary while I was at the doctor would have saved everyone some time.

Since COVID-19, I have had two virtual appointments on my phone using the this app app. Both appointments were flawless with regard to the operation of myPrivia . What I really liked was that I didn’t have to actually log into myPrivia for the visit - I merely had myPrivia installed on my phone. All I had to do was to click on the text message link I received prior to the appointment, complete the check in, and wait for my doctor to join the virtual appointment. I had already been using myPrivia to access my records, schedule appointments, and to communicate with my doctor. I found having the ability to have a virtual appointment very helpful and convenient.

I agree that it’s not my favorite interface. I have two offices that use it, so I’m stuck. I was excited that there was an app because the mobile site is dreadful, but myPrivia isn’t great. No quick log in option (I get not staying logged in since it’s medical information, but you can’t throw me a Face ID/fingerprint option?) Some of the tabs just send you to the awful mobile site. Navigation isn’t super intuitive. I’m sure the doctor chat and appointment scheduling is a nice feature, but the stuff I want (test results, message history, pay a bill) isn’t good. I don’t want to go to the mobile site, that’s why I downloaded myPrivia .

Had to call tech support to find out that I had to change privacy settings in my phone/iPad so myPrivia could work on apple products (this isn’t required with ANY of the multitude of other medical portals/apps I use). myPrivia does not remember login info— have to open “Passwords” every single time. For anything other than messaging a provider, myPrivia redirects and OPENS THE WEBPAGE — it’s not even a functioning APP! Why bother? Just go to the slow-loading, clunky website, because that’s all myPrivia is going to do anyway. Received an email saying I have a balance due. Regardless of whether I click the link in the email, open myPrivia , or go directly to the website, I’m unable to pay the bill for various reasons. Hard to believe intelligent medical practices would ever choose this company to manage their bill paying and records keeping.

I was hesitant to have a virtual visit with my medical provider, however times demanded it happen. I received a message on my phone just prior to the appt time. I selected this message. The screen told me I was in the virtual waiting room and my provider would be with me when she was finished with the previous patient. When she was ready, she then appeared on my screen and it was just like using FaceTime, Zoom or any other type of app. Very simple! I would highly recommend it. Do not be afraid of using it...saves time, stress of going into the office, etc.

myPrivia should make things more efficient for both patients and office employees, but it doesn’t. To accomplish anything, I have to log in twice. Once I’m finally logged in, I consistently receive messages saying that whatever feature I’m trying to use is unavailable. I haven’t been able to schedule an appointment through myPrivia in months, and whether or not I’m able to send a message is always a crapshoot. It’s unfortunate that doctors’ offices are having to waste their time dealing with the fallout from such a poorly developed and poorly managed app, when the intention is to make things more efficient for them. As a patient, I’ve made every effort to give myPrivia a fair chance but have seen NO IMPROVEMENTS over the course of the year I’ve been forced to use it.

Seems that since the last update, this will not allow myPrivia to work on and iPad Pro gen 4 running iPadOS 14.3. Log in check in and function test doesn’t work. Settings for safari set to request desk top and set to request mobile site, still not working. In this time it is most important to fix myPrivia . either fix myPrivia or stop virtual visits, most frustrating. I will give this another shot later today when I have my appointment. If this is not repaired I will be changing providers. Get it right, or state in the emails not working on ipad os, use you phone only. How many people will change to a different provider because of the lack of service and attention provided. It is inexcusable.

I have had 3 virtual appointments with Privia, and found it is very easy. I was sent a reminder to be sure I had downloaded myPrivia well ahead of the appointment and then a link before the appointment, which took me to the waiting room. In a few minutes, my doctor was there and we were seeing each other and talking. I loved not having to spend a large part of my day to dress, drive to my appointment, sometimes walk a distance to get to the office. I can see and talk with my provider in the comfort of my home.

Well, this app only made their App worse. An error page shows up when the “messages” icon is used, so no access to any messages. Have to login twice to do anything. No Virtual and since no more messages it’s simpler by phone.

My suggestion is that this app finds something they CAN do or at least get somebody who will make myPrivia what it’s supposed to be. As it is, I’m going to ask my Doctor about switching.

If this app lacks the competence to make a working App, then I have no confidence in how this app is handling my Health Information.

Virtual visits on the this app app are mediocre. Because of the coronavirus all copays have been “waived”, but you can’t check in for your appointment to see your provider until you pay. Also I do not like that all of your medications, and diagnosis are on display for any practitioner you see at Healthfirst. As Far as the virtual visit with your practitioner, it’s about the only positive experience within myPrivia. No problems or issues at all once you are in you’re actual virtual visit.

I found myself needing medical consultation during the Covid crisis and was very pleased with myPrivia and the service I received. I was able to easily maneuver through the procedures and share pictures during FaceTime. I’d use this process all the time although I’d miss seeing my health care professionals. If you have ever wished you could just receive treatment over the phone, this is for you!

First of all, your entire medical history is on display on the front page, for every medical practitioner who uses it. I really don’t need my orthopedists office to see that I’m on medication for a yeast infection. It doesn’t seem pertinent to my Achilles tendinitis. Also, every medication just hangs around forever, as if you’re eternally on antibiotics, or whatever. It’s in accurate.

Secondly, myPrivia is awkward to use. I have to log in every time, even though “remember me” is always checked.

I wish the doctors I see used a different service. I am not at all impressed with this one.

Before writing a review of myPrivia, first I wanted to use it with different physicians, then over multiple appointments.

Privia Virtual not only provides an excellent alternative to a office visit, but the physician actually shows up at the appointment time!

So far, every virtual visit has been on time and very clear. I hope the physician’s continue to offer the service.

Two stars for being able to communicate with my doctor, but email would’ve worked just as fine. Zero stars for literally everything else. It is forever giving me error messages and logging me out. My blood pressure rises ten notches just trying to get to my test results. So much clocking to get to what you need. I’ve been using it for over a year, so this isn’t new user error.

myPrivia is rather clunky. I’ve been using it for approximately five years, and always have the same issues. The log-in process is the worst. Rarely get logged in on first try, and it’s not me. Unexplained error messages. When I get in, I almost always get kicked out after performing one task. The ONLY reason I’m giving 3 stars is that it’s better than the competition, if any exist. Most of my docs are stuck in the 20th century, in terms of electronic records management.

It’s laughable how not user friendly myPrivia is. The most annoying issue that I am dealing with today is that whenever I go to use the “health” section of myPrivia , it opens the browser for me and forces me to log into their desktop website, which is not mobile compatible. Once I get logged into the desktop site via my browser, it gives an error message that this part of the site is not supported (obviously), and that I should download myPrivia …the same which directed me to the mobile site. I can’t.

Told via email to log in to web account, gives an error and says to download app to resolve. So I download app and log in. Message says thanks for opting into the online payment and to go to the billing tab. Trouble is there is no billing tab, in fact no tabs at all. Find billing link in menu and go there. Requires the billing invoice number to get to the actual billing. Don’t have that because I can’t find a billing tab or get to it from here. Frustrated, I check on my appointment and it isn’t in the system. myPrivia is essentially non-functional in a practical sense.

All myPrivia does is a shortcut to the web site,and at that I get a notice that my browser is out of date (I’m on the most recent iOS). Does not allow user ID and password to be saved, no ability to use touch/finger print. When searching for a doc, page does not refresh when changing dates. You can’t directly request an appointment with your doc. App appears to be just an interface that poorly directs you to different web sites.
Not sure how myPrivia gets a 4.3 when it’s so bad.

I’m better off just putting a shortcut on my home screen.

this app in general is horrible. They’ve been robocalling me for days worse than spammers. When I finally called my practice they had no idea how to help me. I figured to log in to the website to change my communications preferences - great. Then I find out I have a message from my provider, so I go to check it. Somehow I can’t access messages from my phone browser because this app needs access to third party tracking cookies to make that possible? So my only option on my phone is to download this trash app? Why is my doctor’s office wasting their money on this?

Do not give your credit card number! I added a credit card for bill payment and am now being charged for bills that are clearly erroneous. There is no detail one can see about billing except date of service and a very brief description, and no info about if/what my insurance paid. So far I’ve spent 45 mins on the phone and still can’t find anyone to help me. I also can’t find, anywhere on myPrivia , where my credit card info is so I can remove it. Horrible customer service!

myPrivia offers an option to pay bills through myPrivia but I keep getting a notification that it needs to be updated to support paying bills securely. My app is up to date so it must be on the developers end. Please fix this because it would be great not to avoid the merrygoround of signing into apps and then browsers. I just want to pay my bills.

Love being able schedule and meet with my doctor virtually through app. Has really helped to make it easy to see my doctor when my schedule makes it tough to get to his office in person

This is an awful app. You’re better off hitting the website on a desktop machine.

First, it gave me a warning about having an outdated version of Safari (I’m running iOS 13.1.2) and then it won’t save the login to the patient portal, warning that you will “lose your work” if you go back to the main screen. 🤦‍♂️

However, this is a *great* example of the crappy sort of apps you get when you go with the lowest bidder.

I see a Privia doctor. My wife sees a Privia doctor. And our newest addition to our family, our son, will too! It’s comforting to have a practice oriented around my whole family.

This is a great way to schedule an appointment when I can’t make it into the office. I like that I have the option to see the same doctor in-person, or via video chat.

I can see the potential of myPrivia, but haven’t been able to quite figure it out, largely due to not having the option to login with Touch ID, and by the time I figure out my password I don’t feel like exploring myPrivia anymore.

The desktop member portal isn't half bad, I can get what I need and it's easy enough to find. myPrivia , and mobile portal are not very pleasant to use. It would be great to have a more mobile-friendly user experience.

- no biometric login for iOS?
- can’t login to portal right now cause it says my Safari is outdated: first my iOS IS up-to-date so Safari should be too; more importantly why does an app rely on a browser?
-often find it hangs or fails to load anything on some features

myPrivia needs major help. It no longer allows me to view or send messages, the care plan and other things. It gives an error message that safari browser is not up to date, but it IS!! My doctor and office staff are the best... but they were even before Privia. Frankly I wish they would go elsewhere.

I had a great virtual visit with my doctor and really enjoyed the simplicity of myPrivia . Clean interface with simple functionality!

All bugs fixed in latest release. Simple for scheduling.

I can’t check or write messages once logged in. Something about not having flash downloaded. iPhone doesn’t do flash. Fix this problem. I will give more stars when I can actually use myPrivia .

An essentially worthless app. All it is is a wrapper around a webkit browser showing you the mobile version of the website, which is also worthless. It's not worth the space it takes up on your phone.

First time using a healthcare app. Impressed so far. Excited to try a doctors appointment through myPrivia .