Contact myPrivia Support

I saw my doctor yesterday, I got a message that I can review the summary of my visit. So I went to their website to see the review which lead me to a page saying I needed to download the app. I downloaded it, then I opened the app and the app sent me to the website, again telling me to download the app. So, I called and spoke to a very apathetic person who treated me like I was dumb. I’m pretty tech savvy so I’m pretty sure the issue is on their end. He had me click on the same stuff I was just clicking on, then put me on hold for about 20 minutes, then all of a sudden without warning they just connected me to my dr.’s office where I left a message. Seriously? Nothing is resolved and I would like to read my summary. I understand how this app is supposed to save time and give us access to our records, but so far it has waisted my time, the person from my Privia and now a nurse that is going to have to return my phone call. Seems like a print out of my summary while I was at the doctor would have saved everyone some time.

Had to call tech support to find out that I had to change privacy settings in my phone/iPad so the app could work on apple products (this isn’t required with ANY of the multitude of other medical portals/apps I use). The app does not remember login info— have to open “Passwords” every single time. For anything other than messaging a provider, the app redirects and OPENS THE WEBPAGE — it’s not even a functioning APP! Why bother? Just go to the slow-loading, clunky website, because that’s all the app is going to do anyway. Received an email saying I have a balance due. Regardless of whether I click the link in the email, open the app, or go directly to the website, I’m unable to pay the bill for various reasons. Hard to believe intelligent medical practices would ever choose this company to manage their bill paying and records keeping.

This app should make things more efficient for both patients and office employees, but it doesn’t. To accomplish anything, I have to log in twice. Once I’m finally logged in, I consistently receive messages saying that whatever feature I’m trying to use is unavailable. I haven’t been able to schedule an appointment through the app in months, and whether or not I’m able to send a message is always a crapshoot. It’s unfortunate that doctors’ offices are having to waste their time dealing with the fallout from such a poorly developed and poorly managed app, when the intention is to make things more efficient for them. As a patient, I’ve made every effort to give this app a fair chance but have seen NO IMPROVEMENTS over the course of the year I’ve been forced to use it.