Are you having issues? Select the issue you are having below and provide feedback to DiDi Rider.
- Charged double what was supposed to
- No response from customer service
- Driver took a longer route than estimated
- Driver took cellphone out of customer's hands
- Driver got to wrong pick up point and abandoned customer
- No response from customer service about complaint
I am having trouble loading "My Trips" so I can request my receipt.
I enter pick up and drop off location confirm pick up address then it fails to search for a driver. Both addresses end up down the bottom of the screen along with cancel ride. I had uninstalled the didi app restarted installed didi app no change the didi app fails to search for a driver. Both addresses end up down the bottom of the screen along with cancel ride. There is no choice so i have to use uber. Please fix the application or put a phone number for call centre to organise rides asap.
Can't even sign up for the app. Downloaded it, and I get to filling out my details. Once I put my name name and email in it says Network Error. I've tried on mobile data and wifi (both when I have 4 bars of service). Have uninstalled and reinstalled multiple times and it still does it.
I enter pick up and drop off location confirm pick up address then it fails to search for a driver. Both addresses end up down the bottom of the screen along with cancel ride.
Have the same problem as everybody else put in the pickup and drop off locations yet D fails to connect me with the driver the only option I have ised 84 and a half without an issue this is being happening for months now and every time I have to use Uber
Didi won't do anything
I cant get into app y used to just press google press ok and ok not i accept terms and conditions and it says too many attemots plz resolve issue i need the app
I cannot get a didi at all I've tried searching multiple different pick up and drop off locations, abd the app searches but no drivers are located/my job isn't accepted ever. This started about a month ago. I've uninstalled and reinstalled the app to no effect
My DD Rider app for Android doesn't show anything about driving and getting picked up and requesting rides it only shows DD pay what do I do I tried to reinstall but it still doesn't have DD Rider
I have the same problem that most other people are reporting. I have tried to use the Did app many times over the past 6 months but it doesnt search or find any driver. I have tried uninstalling the app and reinstalling but it still doesnt work. It's so frustrating because I have discount vouchers I want to use. In every instant I have had to quit the app and use Ola or Uber instead. I can then get a ride instantly.
My didi app isn't finding any rides
Driver charged me more than the actual price and told me he will send the change to my wallet and he didn’t
Unable to use Didi app for six months now, I enter pick up and drop off location confirm pick up address then it fails to search for a driver. Both addresses end up down the bottom of the screen along with cancel ride.
Network error unable to start navigation
Hi same problem with this “ I enter pick up and drop off location, it lets me confirm pick up address then it fails to search for a driver. Both addresses end up down the bottom of the screen along with “cancel ride”. Just started happening this morning. I have used didi for a long time. Please fix this!“ thank you
Hi same problem with this “ I enter pick up and drop off location, it lets me confirm pick up address then it fails to search for a driver. Both addresses end up down the bottom of the screen along with “cancel ride”. Just started happening this morning. I have used didi for a long time. Please fix this!“ thank you
I enter pick up and drop off location, it lets me confirm pick up address then it fails to search for a driver. Both addresses end up down the bottom of the screen along with “cancel ride”. Just started happening this morning. I have used didi for a long time. Please fix this!
I enter pick up and drop off location, it lets me confirm pick up address then it fails to search for a driver. Both addresses end up down the bottom of the screen along with “cancel ride”. Just started happening this morning. I have used didi for a long time. Please fix this!
My issue I have been having is the app never finds me a driver. I put in my pick up address and my where to location make my payment etc and than it tries to find my driver. But for over a month now i have been having issues. I havnt been able to use my didi app I have lost free rides and my $20 off rides, all my promotions in general because I can never find a driver... I use my didi regularly and need this fixed up asap please.
My issue I have been having is the app never finds me a driver. I put in my pick up address and my where to location make my payment etc and than it tries to find my driver. But for over a month now i have been having issues. I havnt been able to use my didi app I have lost free rides and my $20 off rides also my 30% off rides all my promotions in general because I can never find a driver... I use my didi regularly and need this fixed up asap please. I don't want to be using UBER when u like using Didi. Please fix my problem thankyou.
I enter pick up and drop off location confirm pick up address then it fails to search for a driver. Both addresses end up down the bottom of the screen along with cancel ride. It’s been like this for 1 week now
It's not showing anything when I book ,,just showing the directions but no car around
Error message keeps saying that payment failed, payment system is busy. Try again later.
Complete guide to troubleshoot DiDi Rider app on iOS and Android devices. Solve all DiDi Rider app problems, errors, connection issues, installation problems and crashes.
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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at DiDi, developers of DiDi Rider.
Contact e-Mail: [email protected]
Contact e-Mail: [email protected]
E-Mail: [email protected]
Website: 🌍 Visit DiDi Rider Website
Privacy Policy: https://q.didiglobal.com/YJgP5
Developer: DiDi Global
With DiDi Passenger, you can order safe travel, fast deliveries and enjoy a low fare and a private transfer service with a qualified driver. With DiDi Rider you can travel or order package deliveries with ease. DiDi Taxi: request a taxi by cell phone to travel more comfortably (available in some cities). Request one of our services, such as DiDi Taxi, to travel cheaply on the largest transport platform in the world! Download the DiDi Rider app now and guarantee a quality, economical and safe private transport service. DiDi Express: cheap and safe trip with a qualified driver. DiDi offers discount coupons and exclusive promotions for you to travel cheap. Enjoy it! Questions about how DiDi Loan works? Write to hola@mx. didiglobal. Safe travel first. DiDi Protect: you can travel safely, with better hygiene, but still at cheap rates. DiDi Economy: cheaper travel, but with the same quality as the DiDi Express. Request fast package deliveries or cheap trips to travel safely around the city. - You can order from $1,000. 00 MN. up to $50,000. 00 MXN. In an emergency, press the safety button. Travel safely with DiDi! With the DiDi Rider you can travel economically! DiDi Delivery: deliver or receive your order, package or document cheaply. Order a taxi or a private driver and take cheap trips wherever you want. Do you need an app for secure package delivery and travel at cheap rates?