DiDi Rider app not working? crashes or has problems?

DiDi Rider Status


I have a problem with DiDi Rider

Are you having issues? Select the issue you are having below and provide feedback to DiDi Rider.



⚠️ Most reported problems ⚠️
Something else
56.1%

Not working
22.0%

Connection
9.8%

Login
7.3%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of DiDi Rider Problems 🔥

- Charged double what was supposed to

- No response from customer service

- Driver took a longer route than estimated

- Driver took cellphone out of customer's hands

- Driver got to wrong pick up point and abandoned customer

- No response from customer service about complaint

📋 23 Reported Issues:

K
Karan James 2024-09-08

I am having trouble loading "My Trips" so I can request my receipt.

A
Alek 2024-05-04

I enter pick up and drop off location confirm pick up address then it fails to search for a driver. Both addresses end up down the bottom of the screen along with cancel ride. I had uninstalled the didi app restarted installed didi app no change the didi app fails to search for a driver. Both addresses end up down the bottom of the screen along with cancel ride. There is no choice so i have to use uber. Please fix the application or put a phone number for call centre to organise rides asap.

E
Em 2024-02-11

Can't even sign up for the app. Downloaded it, and I get to filling out my details. Once I put my name name and email in it says Network Error. I've tried on mobile data and wifi (both when I have 4 bars of service). Have uninstalled and reinstalled multiple times and it still does it.

A
Andrew 2024-01-30

I enter pick up and drop off location confirm pick up address then it fails to search for a driver. Both addresses end up down the bottom of the screen along with cancel ride.

A
Alicia 2024-01-15

Have the same problem as everybody else put in the pickup and drop off locations yet D fails to connect me with the driver the only option I have ised 84 and a half without an issue this is being happening for months now and every time I have to use Uber

D
Dayna Browne 2023-08-06

Didi won't do anything

I
Issac Reynoso 2023-07-07

I cant get into app y used to just press google press ok and ok not i accept terms and conditions and it says too many attemots plz resolve issue i need the app

C
Cate 2023-06-19

I cannot get a didi at all I've tried searching multiple different pick up and drop off locations, abd the app searches but no drivers are located/my job isn't accepted ever. This started about a month ago. I've uninstalled and reinstalled the app to no effect

G
Grant 2023-06-10

My DD Rider app for Android doesn't show anything about driving and getting picked up and requesting rides it only shows DD pay what do I do I tried to reinstall but it still doesn't have DD Rider

J
Jon Bruce 2023-05-26

I have the same problem that most other people are reporting. I have tried to use the Did app many times over the past 6 months but it doesnt search or find any driver. I have tried uninstalling the app and reinstalling but it still doesnt work. It's so frustrating because I have discount vouchers I want to use. In every instant I have had to quit the app and use Ola or Uber instead. I can then get a ride instantly.

S
Steve 2023-04-30

My didi app isn't finding any rides

A
Abdelrahman Elsayed 2023-01-04

Driver charged me more than the actual price and told me he will send the change to my wallet and he didn’t

B
Brent 2022-11-09

Unable to use Didi app for six months now, I enter pick up and drop off location confirm pick up address then it fails to search for a driver. Both addresses end up down the bottom of the screen along with cancel ride.

I
Iqdam 2022-09-15

Network error unable to start navigation

K
Kitty 2022-08-22

Hi same problem with this “ I enter pick up and drop off location, it lets me confirm pick up address then it fails to search for a driver. Both addresses end up down the bottom of the screen along with “cancel ride”. Just started happening this morning. I have used didi for a long time. Please fix this!“ thank you

K
Kitty 2022-08-22

Hi same problem with this “ I enter pick up and drop off location, it lets me confirm pick up address then it fails to search for a driver. Both addresses end up down the bottom of the screen along with “cancel ride”. Just started happening this morning. I have used didi for a long time. Please fix this!“ thank you

K
Karli A Morgan 2022-08-22

I enter pick up and drop off location, it lets me confirm pick up address then it fails to search for a driver. Both addresses end up down the bottom of the screen along with “cancel ride”. Just started happening this morning. I have used didi for a long time. Please fix this!

K
Kristy Moore 2022-08-18

I enter pick up and drop off location, it lets me confirm pick up address then it fails to search for a driver. Both addresses end up down the bottom of the screen along with “cancel ride”. Just started happening this morning. I have used didi for a long time. Please fix this!

P
Pat M 2022-08-11

My issue I have been having is the app never finds me a driver. I put in my pick up address and my where to location make my payment etc and than it tries to find my driver. But for over a month now i have been having issues. I havnt been able to use my didi app I have lost free rides and my $20 off rides, all my promotions in general because I can never find a driver... I use my didi regularly and need this fixed up asap please.

M
Melinda Carione 2022-07-31

My issue I have been having is the app never finds me a driver. I put in my pick up address and my where to location make my payment etc and than it tries to find my driver. But for over a month now i have been having issues. I havnt been able to use my didi app I have lost free rides and my $20 off rides also my 30% off rides all my promotions in general because I can never find a driver... I use my didi regularly and need this fixed up asap please. I don't want to be using UBER when u like using Didi. Please fix my problem thankyou.

C
Craig Heath 2022-06-29

I enter pick up and drop off location confirm pick up address then it fails to search for a driver. Both addresses end up down the bottom of the screen along with cancel ride. It’s been like this for 1 week now

N
Nancy Njugi 2022-06-24

It's not showing anything when I book ,,just showing the directions but no car around

J
Judy Briggs 2022-03-26

Error message keeps saying that payment failed, payment system is busy. Try again later.

Showing 1-23 of 23 reported issues:

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