Rexton App Reviews

by Racket Player

I am using an iPhone 2020 SE, so it is not a particularly old or outdated phone. My IOS & my Rexton software are all up to date. I use Bluetooth to connect to a fitness band, wireless earphones, two different automobile sound systems, and a couple other devices.

The ONLY device I ever have trouble connecting between phone and device is my Rexton hearing aids’ software. Somehow, connections are lost in the middle of the day for no reason — any other Bluetooth connections are still active. Today I wanted to shut my aids off while hiking in high wind. I hoped to leave the aids in my ear rather than drop them into a pocket, but could not access the software — I was no longer paired. Couldn’t pair again in the field, so ended up rebooting my phone, “forgetting” the devices from the Bluetooth, deleting and re-installing the Rexton software, and re-pairing the aids to the phone. This happens every week - ten days. It may have started with the most recent release. Recommend someone fix your software or educate your programmers.

This is my last ever Rexton hearing aids. I may be retired, but I have better ways to spend my time or be frustrated.

by Jbo63

I bought these at Costco in September of 2021. Although they do connect with my new iPhone, which I bought for this purpose, I also have $500 new series 3200 Littmann electronic stethoscopes with Bluetooth capabilities — 3 of them, with one of them just returned to me from 3M after a $150 refurbishment to be sure it would work with the hearing aids as promised —- and I can’t get the stethoscope to pair with the hearing aids; despite the fact that there is a seeming Blietooth flashing “icon” that just goes and goes and goes and goes, on and on and on…. With absolutely no connection ever established: I even read and re-read the instructions on my stethoscope, so I KNOW I was doing this correctly.
So my guess is Rexton will blame the stethoscope, and Littmann will blame Rexton. But fact of the matter is that Bluetooth should be Bluetooth should be Bluetooth!!
BIG DISAPPOINTMENT!!!!

by Dennis The Pup 🐶

I used a different app for my previous hearing aides, which were also Costco. That was useful; I could change the settings and could see if my Bluetooth was connected. This one is truly good for nothing. I really, really hate how my hearing aids randomly connect to various devices and I have no control over that. Ideally RextonApp would help you manage this. Just tried to update RextonApp but it's not updating. Who knows why?

by RKC99

I’m equally frustrated, along with those who have said the same, that with the tech available today, Rexton has chosen to offer an app that does essentially nothing. My aids were sent for some servicing so I was given a loaner set in the mean time. Didn’t like the aids, but RextonApp was amazing, in comparison. Many control options, including setting your own individualized program. Going back to the Rexton app was just annoying. Aside from the volume, I can’t say there’s any change in function with adjustments in RextonApp ... for the couple things you’re supposedly able to adjust.
I can only assume they must think we’re all senior citizens who don’t use Smartphones so don’t care about offering a competitive product, because RextonApp isn’t even close.

by TonasJo

RextonApp is terrible! I would not recommend anyone to buy the Rexton Hearing Aids. I couldn’t check my battery level, I couldn’t turn the volume up or down! They whistled so loud and long that I had to put my hand over my ear to get it to stop. It sounded like a surge in power. I did like that they fit into the ear but I had taken them back once to try another pair and they did the same thing. I am returning them and am going to try a different type. These weren’t cheap hearing aids, they were about $2500 for the set! They need to do some work on this type of hearing aids. I wouldn’t buy them unless they make some big improvements on them.

by Ejhryn1

Poor service and would not recommend buying. The instruction manual and materials include more features than the product is capable of. The set I received were not programmed to my individual needs and the audiologist was clearly above her water in explaining functions settings and limited capabilities of the Rexton instruments. I will continue to work with the Costco personnel but eventually I don’t think they have the skill to help me.

by Raul Temblor

I was told at purchase I would be able to control hearing aid from iPhone. Perhaps technically true but app does not allow one to control L/R balance or frequency response.
Furthermore there is no indicator tone to let user know what changes he is making in the few changes that are possible.
One is better off using the hearing device controls within iOS where balance at least can be controlled via mic sensitivity.
Rexton App is an insult to users who after all paid a lot of money for the devices.
A radical revision is needed to this feeble app and it is needed soon.

by OldBugGuy

I bought my first hearing aid in the middle of Jan 2022. Experiencing all the problems described since this date. DO NOT BUY this hearing aid! A company will take action when their hearing aid no longer sells. Cosco folks are great but they appear to be in over their head. Advertising executives in my family say to take these issues to Twitter. They say Twitter complaints can bring a company “to their knees”! Let us all start doing this and they will respond in short order. PS: I have been told by Cosco that RextonApp owners are doing an update due in May. I’ll do a new review when I see RextonApp .

by M Rosss

My audiologist told me the new app was available. I thought great. Then I downloaded it and found there were 2 things you could do, directional amplification (useless) and marginal bass/ treble adjustment (also useless). So if I really want to listen to music that does not sound like 200% tin can, I download the Equilizer app and pump up the base. Still not good since hearing aids were never intended to amplify base. Time to get out the corded headphones.
I have discovered a new app EARMACHINE works much better. Check it out

by Csue20

RextonApp is not user friendly. It is not connecting via Bluetooth. RextonApp had fewer options for changing hearing amplification to a situation. The Volume is controlled by the telephone side buttons verses the toggles on RextonApp . Does not ring in the hearing aid when telephone rings. Does not use right and left together. moves from left to right. I liked the old app better and plan to consult with the hearing aid vendor for new or different aids that work with the mobile phone better. I do not like this new app. Csue20

by Shakennotstirred44

Have had for 9 months now and am continually reminded how awful this is. Have worked for years in electronics manufacturing and know what’s possible. This ain’t it! App is basically uselessness and inconsistent. Blu-tooth very awkward when switching from an iPhone to iPad. Defaults regularly change on their own.
I’m looking forward to 2023 when us govt will allow more competition from electronics wizards to replace the Stone Age cretins that have dominated this industry forever.

by 5 Flustered

Very disappointed. They should have learned by this time to have the top 3 things a user needs at their fingertips. I couldn’t find the battery power icon very easily.

There seem to be unnecessary beeps through you the day, like it is adjusting to something- what?

After 2-3 days of wearing my aids, the battery storage said they were still full, which shouldn’t have been. The next time I wore them they were spent entirely.

by SAMMAS2

This is a serious short coming for devices as expensive and small as hearing aids. Starkey Phonac and Widex offer this feature which gives one a good shot at finding your hearing aids even if they are 50 miles away. There are aftermarket apps that use Bluetooth to help find hearing aids but they are limited to a range of about 50 feet. The Reksten hearing aids I got are excellent but RextonApp is not up-to-date with the competitors apps

by Elenorjoyce

I’m unable to connect with the “help” function. I still cannot hear speech after multiple adjustments and have horrid feedback from left side in small spaces. I think my provider is sick of hearing from me! Not a cheap purchase, patient needs more control, more programs? Directional hearing isn’t helping me; anyone else?

by Saucy Seagull

The Bluetooth button does not turn on Bluetooth. My phone has Bluetooth turned on. The Bluetooth button is blue it tries to connect but it does not . The Bluetooth button automatically turns to the off position. I tried playing an ITunes song and the music plays through the hearing aids. Does blue mean off and gray on?

by Jlewis98024

I lost my hearing aid from taking off my mask for COVID. I could not find it and had to get a replacement. During the wait my wife was looking for her ear buds and checked her ear bud app. It showed her the location where she had last been connected by Bluetooth. Phones have gps and are connected to our hearing aids. Why not copy the feature?

by Givenup2

I am in complete agreement with the poster that stated RextonApp is not user friendly. Or maybe my hearing aids are not fully compatible with RextonApp . How does a person know? I only know I do not get to use all the features advertised. Like individual sound adjustments for left and right.
Very frustrating. And the so called “lessons “ don’t work either.

by Master Capt Dave

RextonApp needs to have a selection button for where your Bluetooth is going to. If you have been listening to music on another device, the hearing aids do not automatically go to where you want them to. When I want to answer the phone and hear through the hearing aid, The only method I have found to switch back again is to connect them to power and then off power. The audiologist made a few suggestions without actually testing to see if it works. Essentially he stated not to expect too much from low end hearing aids but at $1100 that’s not low-end for me. At least give me an app that gives me full control.

by So Many Mike's

Can’t get this new app to work with TV - the old app did work with no issue. Shows TV option but can’t hear TV when chosen. Also real pain to get it up and working at all. Does not have all the features of the old app. Will probably go back to old app even though it is no longer supported.

Update - raised RextonApp rating to a 4. Turns out the device used to connect the hearing aids to the TV needs to be reset and my hearing aids then reset after the new Rexton app is added. It would be nice if the new app suggested this.

On the plus side, the new app is otherwise fine for use with the hearing aids. And the tech support (Brad) was very supportive and helpful.

by Richard Waller

Have had the hearing aids for about a week and everything has gone perfect. The units charge up as they are supposed to. I can hear so much better with this unit than I could with my old ones. I am very satisfied with them. Still learning all the ins and outs of all of the different things did these hearing aids will do , it is amazing all the advancesments they have made.

by Pat9202020

The confirmation tones are a very high frequency. I’m not sure why this was selected as this is a very difficult frequency for elderly to hear. If my 21-year-old daughter was not here with me I would’ve been unable to confirm this for my 90 year old mother, I am 60 and neither she nor I could hear this tone

by Glugbert

Stops working every 3 days. Have to delete and reinstall. Bluetooth link fails often. Delete and reload. Very little function when it does work. Non responsive tech support. Going to convert back to old Connexx. It was reliable!

by Johnny Keyboard

Does not connect to the best new hearing aids from Costco .Connects to iPhone but it does not connect to the hearing aids so I went back to Smart Direct app. And I do know how to un pair and pair the devices. I copy the settings as instructed. I tried several times but keeps on failing to connect.

by Toytrucker

RextonApp looks promising and was recommended by the specialist at Costco, but neither she nor I could get my KS8s (Rextons) to pair with the program. They paired just fine with my iPhone and with the Smart Direct app.

by Piper 44

Please allow RextonApp to retain loudness choice. It reverts to preset after just a few minutes so you have ti constantly change it.

by Shzlwd

I never got my hearing aids to connect. They are 3 years old. Went back to my old app.

by Hurricane Chones

Horrible app. Can’t do anything

by DaysFarm

Limited functionality

by 789 Tom

Remote controlled is too simple. Needs more functionality

by Dawnmuscarella

Nothing but an agent