Contact Rexton App Support

by Racket Player

I am using an iPhone 2020 SE, so it is not a particularly old or outdated phone. My IOS & my Rexton software are all up to date. I use Bluetooth to connect to a fitness band, wireless earphones, two different automobile sound systems, and a couple other devices.

The ONLY device I ever have trouble connecting between phone and device is my Rexton hearing aids’ software. Somehow, connections are lost in the middle of the day for no reason — any other Bluetooth connections are still active. Today I wanted to shut my aids off while hiking in high wind. I hoped to leave the aids in my ear rather than drop them into a pocket, but could not access the software — I was no longer paired. Couldn’t pair again in the field, so ended up rebooting my phone, “forgetting” the devices from the Bluetooth, deleting and re-installing the Rexton software, and re-pairing the aids to the phone. This happens every week - ten days. It may have started with the most recent release. Recommend someone fix your software or educate your programmers.

This is my last ever Rexton hearing aids. I may be retired, but I have better ways to spend my time or be frustrated.

by Jbo63

I bought these at Costco in September of 2021. Although they do connect with my new iPhone, which I bought for this purpose, I also have $500 new series 3200 Littmann electronic stethoscopes with Bluetooth capabilities — 3 of them, with one of them just returned to me from 3M after a $150 refurbishment to be sure it would work with the hearing aids as promised —- and I can’t get the stethoscope to pair with the hearing aids; despite the fact that there is a seeming Blietooth flashing “icon” that just goes and goes and goes and goes, on and on and on…. With absolutely no connection ever established: I even read and re-read the instructions on my stethoscope, so I KNOW I was doing this correctly.
So my guess is Rexton will blame the stethoscope, and Littmann will blame Rexton. But fact of the matter is that Bluetooth should be Bluetooth should be Bluetooth!!
BIG DISAPPOINTMENT!!!!

by RKC99

I’m equally frustrated, along with those who have said the same, that with the tech available today, Rexton has chosen to offer an app that does essentially nothing. My aids were sent for some servicing so I was given a loaner set in the mean time. Didn’t like the aids, but the app was amazing, in comparison. Many control options, including setting your own individualized program. Going back to the Rexton app was just annoying. Aside from the volume, I can’t say there’s any change in function with adjustments in the app... for the couple things you’re supposedly able to adjust.
I can only assume they must think we’re all senior citizens who don’t use Smartphones so don’t care about offering a competitive product, because this app isn’t even close.