Seek app not working? crashes or has problems?

Seek Status


I have a problem with Seek

Are you having issues? Select the issue you are having below and provide feedback to Seek.



⚠️ Most reported problems ⚠️
Something else
29.8%

Not working
27.7%

Crashes
14.9%

Connection
8.5%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Seek Problems 🔥

- No way for users to back up their data.

- When you make an observation but the app can’t identify it, and then upload the photo to iNaturalist where it is later identified positively, you don’t get credit for that in either your observations or your challenges/achievements.

- Struggles with location services.

- Can’t reliably identify the human species with darker skin tones.

📋 14 Reported Issues:

C
Cathy Downs 2024-03-31

Error report says is not available on my device. iPhone 12s. I’ve been using it on this phone over a year?

J
Jennifer 2023-10-04

The app no longer lists the badges or challenges that I had in progress.

C
Cindy 2023-09-28

New iPhone 15 pro, app opens but when I try to open the camera the app closes. Have updated phone, restarted phone, deleted and reinstalled app. So frustrated!

S
Shannon 2023-09-27

Camera not working with app.

P
Peggy Orice 2023-09-23

I cannot access my photo library on iPhone. All that happens is a frozen white screen. Help please.

E
Emmalee 2023-08-15

My image recognition was working well until this month:( It doesn't recognize the most common flowers, trees & plants anymore!

M
Margaret Phillips 2023-07-05

Camara no longer functions.

J
Jane Cook 2023-07-03

Screen greyed out and frozen. Why?

J
Janet 2023-05-18

When using the camera with the seek app, my photos are blurry. I can take a better photo when not in the app, but then Seek can’t seem to open my photos. Very frustrated….it was perfect a few months ago.

A
Ana 2022-08-10

I was doing my resume then saved it in my drive. I use my resume in seek yesterday I downloaded 2 to seek they arrived there but I couldn't open them to check it kept saying scanning for virus try back later I was trying to do that all night I don't what to do about it not happy

J
Jay R 2022-07-24

When I try to log in with iNaturalist on Seek, it says I can't because my account has been assigned to another user. I have signed in with iNaturalist in Seek on another device, so that may be the "other user" but I thought the purpose of signing in with iNaturalist was to sync the data.

R
Robbie Dendy 2022-07-12

My Seek app keeps freezing up. The screen turns dark and will not turn off. I can uninstall then reinstall but all the data is lost. The pictures remain in my photos but no names with them. Help!

T
Thomas Langhans 2022-05-13

Upgraded software to 15.4.1 on iPhone 13 Pro. At first Seek would not take a picture. After many tries it finally took the picture. When I took a new picture of the same plant and tried to replace the original picture with the new picture Seek kept the original one; tried this many times with no success. Then Seek locked up completely with the screen dim and will do anything.

M
Missy 2022-05-01

I downloaded seek today and was using it to check plants, then my camera crashed and I cannot get it to work. I deleted the app, updated my phone, turned it on and off and my camera just has a black screen and won't work. Super bummed that this happened.

Showing 1-14 of 14 reported issues:

Have a Problem with Seek by iNaturalist? Report Issue






  Contact Support

Verified email ✔✔

E-Mail: help+seek@inaturalist.org

Website: 🌍 Visit Seek Website

Privacy Policy: https://www.inaturalist.org/pages/seek_privacy_policy

Developer: iNaturalist