Contact Seek by iNaturalist

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About: Use the power of image recognition technology to identify the plants and animals
all around you. Earn badges for seeing different types of plants, birds, fungi
and more! • Get outside and point the Seek Camera at living
things • Identify wildlife, plants, and fungi and learn about the organisms
all around you • Earn badges for observing different types of species and
participating in challenges OPEN THE CAMERA AND ST.



Seek Customer Service 👿🤬😡😠💢😤

Seek by iNaturalist Contact Information

Listed below are our top recommendations on how to get in contact with Seek by iNaturalist. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Seek by iNaturalist. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of iNaturalist, LLC








Read 3 Customer Service Reviews 😭😔💔

4.8 out of 5

Racial Bias

2022-04-27

by Greenpeaches247

Until recently, I’ve enjoyed using this app and thought it was fun to identify different plants. However, I can’t rate an app more than 1 star when it can’t reliably identify the human species with darker skin tones. I’m referring to an unfortunate event that occurred with my 11 year old daughter and two of her friends. They were outside using this app to identify various plants and they decided to scan my daughter to see what would happen. It identified her as a human. Cool! Next, they scanned another girl and she was also identified as a human. Yay! Then they scanned another girl who happens to have a darker skin tone and it couldn’t identify her. What?!? She removed her glasses and still nothing. All three girls stood in the exact same spot with identical backgrounds. Let me be clear so that can sink in - two white girls were identified as humans and one black girl was not.
I would like this app to improve its technology to properly scan and identify ALL humans with their varying shades of skin color. Until that happens, the classification of humans should be removed from this app until it can correctly identify ALL humans from ALL races.

first app in 10 years to render my phone inoperable

2022-05-04

by Old_grouse_herder

I should have known better than to download something iNaturalist was involved with after using that app, but Seek was highly recommended by my employer. The app is beyond buggy. It obviously struggles w/ location services. I have to click and drag the locator to the correct spot as it thinks I am in CO (not UT). Even w/ 2 bars LTE it was telling me blackbrush was African Buckthorn and Buffaloberry was endemic of New Zealand. If that wasn't bad enough today its turn on location services dialogue box rendered my phone inoperable. I couldn't click out of it, power cycle my phone off, make or receive phone calls (for work), receive texts... Anyway if your in this situation in a remote area your screwed. So drive to town and get on wifi and back up your phone. Once the phone backs up the dialogue box is gone... then promptly delete the app!!! Got to give to the developers of this one for an app that not only doesn't function properly but gives you the added benefit of an inoperable phone. Thats iPhone 8 IOS 14.6!

Bugs

2022-05-11

by Ucent247

I want to give 5 stars for a great concept but the flaws ruin the app for me. The fact you can’t change the header photo for a sighting is ridiculous considering the app decided to replace all my observations with the exact same photo. It also doesn’t work in anything less than extremely bright, direct light and the ability to identify fungi is abysmal. Out of six very clear, close up photos only one was correctly identified. It also was unable to identify high pixel images of a dragonfly and multiple frogs. It misread green carpet moss as a white mushroom and I have no way to delete the incorrect observation. I’m considering deleting because it’s so frustrating, especially the cloned photos.

EDIT: app deleted. It keeps cloning photos and it’s obvious the developers aren’t responding to criticism, haven’t seen any updates release. it’s a pity they are wasting this app’s potential. And for those saying “you must not have a nice enough phone,” I’m using an iPhone X with the most recent software update. I take images in clear, bright light. No reason the performance should be so poor.


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