Contact KLEKT Support

We order and received wrong size of sports shoes. By mistake instead to order 7.5 male we ordered 7.5 female size, which is by European standards 2 numbers smaller. Please is there any option/solution to return sneakers or exchange for correct size.

ho ordinato un paio di scarpe con la conferma da parte dell'applicazione della carta ma l'ordine ancora non risulta avviato ed ho ancora tutti i soldi sulla carta

Hello, Your store stole money from my card in the amount of 415 euros and 12.21 euros fraise paiement hors zone, although I did not order anything and did not receive the nothing too. I have already informed my bank and this situation will be solved by him and possibly the police. Have a nice day.

I have bought forces pn 6th january and since then I didn't got any confirmation email by klekt and I contacted their support but they do not respond too, what is the problem? Order id: 807019

I have bought forces pn 6th january and since then I didn't got any confirmation email by klekt and I contacted their support but they do not respond too, what is the problem?

NO TRAINERS??? RECD EMAIL YESTERDAY SAYING THEY WERE WITH THE COURIER I SPOKE TO DPD AND THEY ARE DEFINITELY NOT WITH THE COURIER! TIME SCALE IS APPAULING THEY WERE FOR A PRESENT FOR MY SONS 21ST ON 27TH DEC. SO THANKS A LOT YOU'VE SPOILT THAT HAVEN'T YOU!!!

There has been fraud on my bank checking account for purchases made on this website using my debit card number. One purchase was for 423.44 and another for 305.33. Needless to say i am highly pissed off about this! I'm in the US and know nothing about this company!

I ordered shoes about a month ago and is still in the authentication process. I have also sent 5 emails and a message on Instagram and still no reply. The order number is jndpnws9-698705. Any kind of response would be appreciated.

Avoid using this Scam platform to buy and sell shoes! I'm waiting since march for a payout. They canceled the order and shoes were delivered and signed by their warehouse person. They refuse to engage in email support and they don't have telephone number.

hello, i ordered shoes a week ago and it still says waiting for seller to ship and i sent a couple of emails asking about when will it arrive as i will be leaving this address soon and it says it can take up to 14 days from the day of the purchase but the seller didnt ship yet so can i just get a refund if it will take longer than 14 days this is my order ID 1270ch3p-665415

He vendido unas zapatillas air Max Evo. Nuevas y me dicen que mi pedido se ha cancelado, por que son usadas. No entiendo nada , Mis zapatillas son completamente nuevas. Me han puesto una multa de 78€ , no me la devuelven estoy esperando desde hace tres semanas y no me la envían . No vuelvo a vender más en esta plataforma. Me quedo con stockx.

Hello I ordered my shoes from klekt and they are still being verified and haven’t arrived please could my order be hurried I need the shoes early as I will be leaving soon thank you

Hi there I have ordered some Jordan’s of your website I have sent 3 to 5 emails to see where my shoes are I need this item as it’s a lot of money to loose £19.99 and if can see where it is my order number is ghsc8xvq-631046

Hello, a month and a half ago, I ordered shoes. I sent £ 300 the shoes were not delivered to me and I would like to demand the money back because I don't like the actions of this company and I absolutely don't communicate with the customer to get the money back.

I ordered a wrong shoes size as soon as I finished putting in my order I realized and contacted them , its not shipped out yet the status is still at : waiting for seller to ship . I just need to change it for one size bigger

I bought Yeezy boost 350 V2 ash pearl US8 size 445 EUR includes shipping on March 28，2021 but today it's price is 298 EUR. So I want to sales return and buy it again use new price

i bought yeezy boost 350 V2 ash pearl on March 18,2021 . US8 size is 442.54 eur including shipping , but today its price is 293 EUR . I can not sales return and i want buy it again use new price because it have not delivered.

Hi klekt team, Two weeks ago I ordered a pair of Yeezys Zyon and money was transferred to your company, but I didn’t get any mail and I can’t neither see my order status on the app so I’m a little worried what’s up with my order. Please respond as soon as possible. Thanks

avrei bisogno di tracciare il mio ordine aty74nrm-619059

I ordered the wrong size shoes - US6.5 instead of US9. I have sent 3 emails, 2 support queries and even tweeted them on twitter but i’ve only received an automated response. Can someone help amend my order as £156 is a lot of money for me and i can’t afford to lose it. i don’t even have any proper shoes atm

Want to know when I’ll receive my order I’m a little suspicious of the shit since it don’t show In details the shipping of the product, I’m a forst time shopper

Hi, I sold my jordan 11 jubilee to klekt last february 10, 2021 and until now I havent received the money as well as any update from klekt. Can you please help me out? Thanks

Hello I ordered shoes from you on February 26th And you wrote me that they will come to me u3.3.21 What does it mean in March of this year and unfortunately no shoes have come yet I would like to ask when it will come thank you

Please i ordered a pair of sneakers got a message it will be delivered today but later they said they can’t find any name on it only the flat number..kindly contact them to make the change for me..Tracking code is 15503754697823.Thanks

Can someone help me, I ordered pair of yeezy 4 days ago and still didn't get any mail that my order has been shipped, it says that it will take at most 120 hours, and around 14 days to arrive on address. I contacted support center for klekt and klekt always respond with same mail. Help me please I need that order as soon as possible!

I ordered shoes from KLEKT but they told me they received the wrong size for authentication, so i have to wait another 14 days. I send 3 emails with no response... what do I have to do? I would like to know what’s happening...

This is my order Id #63krehew-544486, but I can’t track my order, where is it?

I have tried contacting KlEKT customer service to cancel my order as I made an error on my order. I ordered women’s instead of the men’s. as soon as I realised which was within minutes of pressing the buy button I got in touch with them. All I get is an automated response issuing me a ticket number and nothing else. These trainers are no use to me my lad is not going to wear women’s trainers. They are almost £200 which is a lot of money so I’d really like KIEKT to do the right thing and cancel the order. I am also in a dispute with PayPal about this transaction. I’ve even tried to message them on Facebook and again it’s just an automated response.my order number is m6bkf1k3-548731 please stop this transaction and do not take the funds.

I was told my payout would be in my account in 2-5 days and it’s been 11 days. Emailed them twice with no response

Hello it’s like 10 days ago I ordered Nike air Jordan 4 retro fire red it’s my order confirm number c82T9vev-521877 so can u please check it

Please help me cancel order #aw3tvxy3-531956