AC Wellness Reviews

Can’t check in. Can’t schedule appointments.

I am able to get to Confirm Your Account Details. I type in phone number, password, and confirmed password a second time. Shows a check mark for first password, not for second password. Unable to tape on Create Account button at bottom. Device is up to date - iOS 16.5.

The website doesn’t contain all the features of ACWellness , so ACWellness needs to support iPad natively (and with split view)

I never write reviews but this has annoyed me every day for weeks. The Apple Wellness app freezes if I leave ACWellness (eg. to go check my calendar), notifications when chatting "on demand" with a provider are often delayed or nonexistent (at random, meaning you have to keep the screen on ACWellness, unlocked, until they reply), and most frustratingly, requires 2FA at least every 24 hours (which realistically means every time I open it). The irony is this is an app on my iPhone, so any 2FA verification text is going straight to the same phone. It's adding frustration without preventing any sort of fraud (the actual purpose of 2FA). If anyone knew my passcode to be able to open this Apple Wellness app, they obviously can read the 2FA text. Please remove this unnecessary and frustrating "feature".

The button to access labs/test results just opens a pop up of Safari asking you to log in manually to AC wellness (and do 2FA) all over again. That's very pointless. If you can't manage to integrate the records into ACWellness, please just write "Records can be accessed on our website here". Hyperlink "here" to your website and make sure to open separately in Safari so I can continue using the Apple Wellness app while checking my records.

The Inbox tab is very confusing, I would love to see a search feature, and a "filter by provider" option.

The invite to surveys (via email, or inbox in ACWellness ) about external or internal providers is not helpful because it never seems to specify which provider the survey is regarding. Sometimes I see multiple a day. Would love to see a "Give us feedback on your experience with Dr X on Jan 1, 2020 at 1:00pm!" In the subject line or at the top.

PLEASE raise massage rates if you're not going to make more availability. There are never appointments available in the next 3 months, even after they got limited to 15/year. $60/50 min is about half what I pay outside of Apple Wellness. Most Apple employees can well afford to pay more than that for an elective massage.

One last mention, any outside office I go to asks for the Apple Wellness fax number. Maybe consider putting that under "Contact Us".

In summary, the services Apple Wellness provides are good. ACWellness execution is subpar.

Can’t get logged in. Using the same credentials for the wellness website works without issue.

Unable to add appointments to calendar on the iOS app. Makes it difficult to keep track of appointments. Please fix soon

11-8-2019 iOS 13.2.2 on iPhone 11 Pro

App freezes as soon as you tap email bar to enter email with keyboard frozen with first letter selected. Unable to use after that.

When I try to enter the verification code to set up and create an account, it kills ACWellness . I’m trying upload documents to update my medical profile.

I have really liked the ease of use of ACWellness. However, after the update I no longer see new appointments and new emails.

The main reasons for me logging into the AC Wellness site are to schedule an appointment and to message my doctor, however ACWellness doesn’t support either.

Pretty hard to use since it is not allowing account creation.

Would be nice if ACWellness had a native appointments view, instead of making you log in to a web view. Also, what about a native view to read messages and view tests results?

Can’t even check my appointments because of this “ update” bug that is nonexistent in the updates list.

In the newest revamp of ACWellness, I hit a bug every time I check in for an appointment. I follow through the prompt of logging in, getting the SMS text code, following through the prompt of confirming my information. Once I’m checked in, it brings me to ACWellness main page, and then ACWellness hijacks the functionality of my phone. I cannot close ACWellness , it pops back open. I try to open a different app, AC wellness app pops back open. I can’t force close it, it just re-opens every time. It is very annoying. The only thing that fixes it is turning off my phone. ACWellness has also started randomly opening itself without clicking it as well. For now I have uninstalled and am using the web version until it can be fixed. It’s a shame, the previous rollout was better than this buggy version.

I updated and it seems Action Items now freeze ACWellness . Could we get this fixed? Thanks!

The notification pops up but when you click the notification you don’t see any new message.

Please add iPad functionality, even as iPhone mirror. This should be super easy to implement so please add it and I will be happy to change to 5.

Formatting is not preserved in messages. I just spent a lot of time writing a long nicely-formatted message with several paragraphs, which upon sending was compressed into a single paragraph forming an unreadable wall of text. Frustrating user experience.

Very easy to navigate, clean and straight forward! App Support link does not work.

I enjoy ACWellness , it’s easy to use, less hassle and I like the facial recognition for logging in.

It crash on sign up, could you fix it please?

Works for the new version, update review to 5 stars