T-Mobile FamilyMode Reviews

by Tkemp27

This company is disgusting how they do business. You pay $10 a month for a service that doesn’this app work 90% of the time. I’ve called this app-mobile at least 15 times with this same issue and I’ve had it for about 5 months. It crashes everyday the VPN doesn’this app work and turns itself off every day. Clearly there is something wrong with their service and they choose to turn a blind eye and just take your money every month and not fix it. I will continue to call till every month I get my money back for it. I will not pay for something that doesn’this app work. The tech department doesn’this app know anything all they say is “reinstall T ” “log out” “download again”
I don’this app have time to do this every week with customer service. DO SOMETHING this app-MOBILE YOU $67 BILLION DOLLAR COMPANY!!! You have all that money and can’this app fix an app. Lol pathetic.

*update* they reached out to me telling me the same crap I’ve been doing. Check the VPN, install and uninstall T . I’ve done everything and they’re telling me nothing new like always. And what I don’this app understand is how they have so many 1 star reviews but manage to keep a 5 star rating lmaooo ok

If you have an iPhone you can do it for FREE on the phone itself on screen time and it works 300% better and offers more and never crashes. Idk why I even paid for this

by Newt Hands 111

I hate that the fact parents download T all because they say you need T so I can see what your doing if you didn’this app notice kids feel violated about there privacy. T is a huge burden to the children this is a recipe to ruin trust with your child if you have one. I see why parents downloaded T because there power hungry they just want to control there child. I hope they know that when parents download a family mode into there children’s device it makes the child feel discourage, hopeless even gets them really upset. I don’this app know why parents can’this app trust there children first of all are they really paranoid? Since I’m a child myself I can’this app really do anything about it I just feel really disappointed with my parents I thought they were always on my side but turns out Maybe I shouldn’this app trust them as much anymore I just feel like I should start keeping my distance.

Please don’this app download T it’s a recipe for your child will lose trust in you and will not look up to you anymore.

by Donotstayawakefortoolong

Dude, T is terrible. It makes your kids not trust you. And I’m reading comments, and a lot of other people are saying the exact same thing! It is sort of good, that you can see what your kid is doing but. This isn’this app the way. See, it show the apps your kid has been useing. And every website your kid has visited. And personally, this is not the way for you to gain your kid’s trust. They’ll stop talking to you because they’ll,feel like you are spying on them! And that is not the way. I hate T from the bottom of my heart due to the fact that my parents are useing it against me. I feel completely violated at all times. And my parents are watching me. At all times. I hate it.. but, if T was a little less privacy consuming it would be great for children. And people of all ages : ) just please take this to mind, I’m not sending hate to T , however it really needs to not show so much, you are practically spying on your child. And destroying the bond between them and you. You are ruining the bond! And if you thing this is good parenting!? Spying on your kid!? Yeah? You are dead wrong!

by Pawpatrolmom

I have spent multiple days on with Apple to the point we have wiped and restored to factory setting a iPhone 3 times trying to fix the issues. With Apple we figured it out to be this program is not up to date with iOS 15. Phone works perfect till you put this software on and it messes with a lot of settings and applications. One major one being iMessage can not stay activated so you won’this app get iMessages , your messages go through as text only , you can only receive text messages and if messages you are receiving go through as iMessage they will not come through and gone forever . I have spoken to tech support ( I am a business owner / plan ) so I am supposed to have top notch tech support. Well that is a lie , they tried to blame Apple said they are up to date software no update to T in 7 months so there is a lie , proved to tmobile it was T and still they blame Apple. SaidEngineering will look at it and I would have a return call by Tuesday Thursdays come and gone I placed multiple calls since and I keep getting the runaround. This is unacceptable , I am paying for a service I can’this app use , my phone will not work correctly , and they are doing nothing to fix this ongoing issue.

by Costarican89

The concept is really good but T needs a lot of improvements. The child gets notifications every single time you check their location. They can disconnect VPN and they have access to everything. The FaceTime restriction doesn’this app work, when you go to the history to see what pages they were searching an error page shows up. You can basically can only pause the data and restrict pages and that’s about it. It would be amazing to be able to control and see what my child is texting and who she’s calling, for parents to have total control of pages, apps, etc. I actually have more restrictions with screen time from iPhone and it’s for free. The $10 are not worth paying at all.

by Dontdowloadthisapp1

My parents only got T because I came out to them and they didn’this app like it now they want to monitor what I do 24/7 and have restrictions and besides T they check my phone all the time honestly they could just check my phone and not have to use this horrible app I would have been ok if they decided to just talk about it like civilized people and not turn to an app as their first decision they have honestly lost all my trust and I don’this app talk to them anymore and this even doesn’this app let me do anything on my wifi anymore I have to use my data all the time now. So parents if you are deciding to download this for your kid make sure your either have a good reason or you are prepared to completely break the bond between your and them.

by Swtvogue On Twitter 😸

Parents who feel the need to control their child are the ones who are going to end up with a child that does not listen. Trust must be instilled in your relationship. You might feel as though you can’this app trust your child, but that’s because they need to trust you too. T can ruin relationships and cause unnecessary tension. Teens will always be teens, if you excessively monitor everything they do online, then you are not letting your child be human. Parents should remember that as a teen themselves, they needed privacy. Whether or not your child “needs” T in your mind, imagine what goes through the child’s mind. Whereas if you are looking to start fights or arguments, or even cause your child to be unhappy because of their controlling parents, then this is T . Apps like this and Life360 are being abused. The CEO of Life360 has even mentioned that it was never his intention for it to be used this way, nor does he want it to continue to be. This is ridiculous. Please do NOT download T.

by Andrea.mai

Although I am just another review from a kid, please listen. T is not good for family and phone wise. This seriously damages your relationship with your parents. We had this for 2 weeks and it was horrible. Always fighting. Zero trust. On top of that, T makes the rest of your phone slow and messes with the WiFi. One of the most annoying parts is when the parent unpauses the child’s phone, it takes like 15 minutes to go back to normal! If you’re looking to have a little more control over your kids devices, just use the screen time from the settings app. It’s easier and teaches the child to be responsible of how much they use their phones knowing that they’re time is limited.

by Isaco

I have installed Family Mode and paying you $ 9,99 to control what my childs can do or not on their iphones. FAMILY MODE requires to have installed VPN, which I did. But it is very easy for the kids to by pass it, just going to the iPhone setting and turn OFF the VPN feature, making T FAMILY MODE just USELESS !!! I would appreciate that you talk to the developer, and have it fix it, as well as talking to apple. I am pretty sure that there is a lt of parents like me having the exact same issue. Worst of all, you are charging me a monthly fee for something that I would be happy to pay, as long as it does the JOB !!! PLEASE, PLEASE, PLEASE ..... This social media thing is killing our kids, and the future generation. we have to do something !!!

by Nibw

In all the advertising and literature for T, it repeatedly states, Parents (plural) can edit, view, pause and manage kids devices through T . The reality is only one Adult Admin has the rights to edit, add devices, set parental controls, or pause internet use. Any additional parents are added as Adult Viewer which is basically useless other than allowing that viewer to see locations of devices. I’ve been on support for over an hour only for them to tell me, that only one parent can manage.
Curiously they also told me T is managed by an unknown 3rd party, which also raises privacy concerns.

by Mntunz

There are many irritating issues with T.
Location feature, if it works, (half the time it doesn'this app), may position your child somewhere off the coast of Africa. In the south Atlantic Sea.
Despite choosing to stay logged in, I'm constantly being asked to login again.
It's difficult to determine days that are highlighted and days that aren'this app when determining schedules.
Light shade, darker shade of pink? On off??
One of our four kids has an iPhone and he just turns it on and off at his convenience but that's not the apps fault. (and yes there's consequences for that behavior and internal features through the iPhone ((which is free)))
Notifications, when turned on, don'this app always give notifications.
Sometimes notifications seem faulty or not accurate.
I had arranged phone call with this app-Mobile to talk about T and have them walk me through an issue I was having. It's taking several calls to find somebody who knew T enough to talk about it.
After setting up an appointment for someone to call me, I was stood up.
Looking forward to my kids getting old enough where I don'this app need to use T anymore. It's at times, when you need relying on it, that it seems to fail. I ask is this worth the money if it's not accurate.
And seriously! I hate having to log in all the time.

by Ryoga303

I put T on my children’s iPhones and iPads hoping to control access times and content. However, I am peppered all hours day and night with unwanted and unhelpful notifications about the various child devices not responding to T ! I have confirmed countless times that T is installed and open in the background, so the issue is infuriating. When I being T to the foreground, I get some peace from the notifications BUT a few hours after the devices have gone to standby, I start getting peppered again with these useless notifications! STOP IT! This is terrible!

Developers: you can NOT reasonably expect users — especially children — to keep your app in the foreground and the devices awake all hours of the day and night! Fix your app so that it can cope with being in the background on a device in standby for many hours or STOP sending notifications when you think T is unresponsive!

by LI Mom 14!

Just installed this application. It had the location and map. Then about an hour later It stopped showing location. Phones are in the same room with me! When phone left the area, it still wouldn’this app show the map. Kids are now home and it says no location found. Yet phones are set to find precise location. How am I suppose to see where my child is at if it doesn’this app work ??
Child is on the internet, yet usage time is saying “0” !! Waited an hour to see if the time just need to adjust and nothing.
The categories should provide examples of the pages. Arts & Entertainment, Sports & Rec … what type of pages would that be ?
Good concept, yet needs a lot of improvement !

by TReview5

Our home base is constantly offline and I’m unable to connect. The box is very simple so I’m not sure why it won’this app connect to our kids phones. All other internet dependent devices work fine, why won’this app the base device sync ?

The filtering system is worthless. I can see my kids navigating patterns, but when I click on a link, the webpages are dead. What’s the point if I can’this app investigate?

The feature, “Locating my device” through this app Mobile Family mode is worthless. My kid had a Samsung device and it rarely worked. Now we switched to Apple and Apple’s system works great, never use FamilyMode specific to this feature because it never worked

by Infinityball

T is very limited due to iOS restrictions, it you are able to track people and disable internet on iOS phones. This is why T isn’this app good, it’s limited to just phones. They don’this app offer anything for tablets or PCs so it’s easy to get around and your children can just turn on the mobile Hot Spot that this app-Mobile refuses to block and connect to each other to bypass everything. Also, T still says it supports this app-Mobile Home Base, a product they discontinued in 2022. And they charge you $10/mo for this service. There are competing services that do this and more for less. If this were a free service I’d have no complaints.

by AddyMM

Parents complaining about kids not trusting you for using T are the same parents of children doing horrible things at school saying “I trust my kid!” These kids are the same that are on their phones all day, sometimes watching porn, and when they get called out parent will say the teacher has something against their kid.

My only problem with T is that it’s advertised as a good app and then once you download it have to pay for the service. They should be upfront about that information.

by Yavuzc123

If you’re Tired of Apple’s not working Screen Time, This is a paid add on to your Tmobile account and manages the screen time by monitoring and cutting off cellular and wifi data using a VPN. There is not much documentation but you can limit the apps in categories and some popular apps only individually. It worked fine for a day, most usage was in line with what screen time showed. The problem is that my 12 yo son turned of VPN repeatedly for 4-5 and VPN crashed disabling the control. There is no bug reporting or tech support in T , it keeps sending you to FAQ. I am not keen on calling Tmobile trying to explain whT is going on and hope that someone who knows T will respond.

by Casper6411

This has been pretty good. I wish that it didn’this app effect my internet so heavily and was designed to allow gigabyte flow. Really enjoy being able to better know what’s going on with my kids internet use. It assist me to make sure they aren’this app overly exposed to adult content that their psychological development hasn’this app caught up with.

It’s difficult to use if you need a VPN for work and can strongly effect that, or hinder productivity when working from home. All in all not a bad product. Would like it if devices (work computers) could be added to and exclude feature where the traffic isn’this app filtered, and speeds effected.

by 8Raiders!

I was a user for almost a year and was waiting for the update for better location services. I was told for months it was coming and I finally cancelled at years end. Does the company plan on having a free month trial to lure new and old customers like myself ?

by RFvsNDvsRN

All the problems I listed below have been resolved from the time of its first release:

If they spent more time and development on its function rather than its packaging they’d be on to something here.

When I first bought both the plan and the home base a couple of weeks ago I almost returned it the next day because the management app was deleted from T Store for unanswered reasons. I was told to use the management web portal, which I could not find or access on my this app-mobile.

A week or more later, while lugging the base around with the intention to return it, I searched for answers on whether this product would be supported or not going forward and found T was back so I downloaded it and gave it and the base a try.

As of now I still cannot login directly with T . I continue to get the message “T is experiencing difficulties. Login using this app-Mobile’s App optimized web page.” It loads it in T and I can login. More frustrating is that my login is not preserved and I’m forced to manually login twice every time and login even when I switch away from T and back to it.

I can go on because there’s more issues but I’m out of time for now...

by Alyluck77

I really enjoy T it helps me regulate my teens time on the web. Lately it has been acting up a bit so I gave it 4 stars instead of 5. In adding it can be a bit annoying if my teen turns her VPN off, because she can go silent. She does not do it often but it’s a bit worrisome at times.

Thanks!

by SantaManCan

In a world where our kids are on electronic devices for hours every day, I am always concerned about what they will see/be exposed to online. T allows me to set restrictions that should keep them safe online. I also love the location feature, but find that it isn’this app as accurate as I would like it to be. Sometimes it locates my kids somewhere miles away from their actual location.
My favorite feature is the ability to “pause” their internet.

by Youmusic80

Great improvements over previous version. Tmobile has too many apps for different functions. Its a challenge to navigate and select apps for folks that moved over from Sprint. Please consolidate everything within Familymode app just like what sprint did with safe and found app. Location + parental controls for phone + parental controls for home/5g internet + pet & item tracking using gps tracker or gps watch all in a single app.

by BostonGekko

This is a big improvement over past versions, which I believe was made by a different developer. This one is more intuitive and feature-rich. Definitely a few bugs to work out with regard to getting up-and-running. Would expect that to be worked out in short order because customer support has been very helpful. Hoping to see driving functionality added in the future.

by BPNYC77

Was using Life360 previously but canceled after I was informed they sold user data. The new FamilyMode has everything Life360 has and more. And they don'this app sell your data! The new location features are great. You can track your entire family and see them move from one location to the next in real-time. You can also see their location history and see a complete timeline of events. Also has unlimited safety alerts. So you get an alert when your kid leaves an area you specify such as school, home, etc. Pausing the internet is a great feature when your kid can'this app put their device down. It lets parents take back some power. Additional parental control features are improved and a must for any parent who wants to make sure their kid is viewing age-appropriate content. You can also add an optional home base unit if you want to pause devices on the wifi network such as an Xbox or other consoles. Overall, it's the best combo of parental controls and location services on the market. A no-brainer for any parent.

by Alexandra Beemer

I have always been struggling with control. Control of my life and health, control of my kids lives and health. What I should or shouldn’this app do, what’s best. I’ve recently gone through so many changes and transitions, and T has allowed me to check myself. What am I really trying to control and why. I love my son and all I wanted to do was teach him about life and it’s a constant lesson everyday. T originally brought me a sense of relief in the thought that it would solve all my problems with trust in my son, then when I found out that I can NOT control things, or remembered that I can not, I gave up trying to make sure it was on his phone, I gave up the trust I thought I had, I was a lost soul. I had to make the change in me. I had to be the example. I learned everything I know from watching others, listening to others, sponging off of others. My kids are the fruit of my tree. They need me to be a good example. Not just for them but for the world. In all things that I do, I need to do them with good intent, with love and kindness. I put my faith in God because I know he loves me. I know he watches and listens to me. I’ve seen miracles, and I know that a change is here, and I have a purpose and my kids have a purpose, and we will live it everyday with love and patience in our hearts. I want that for the world, so we do not have to rely on apps like this AMAZING app 🧡🧡. Thank you for helping me in a time where I was lost.
-Andie

by Tnp1980

Love location history! 7 days worth of history for everyone in the family. Parents can now know where their teen went out and what time they came home. And great to see the map update in real time.
The safety alerts are cool when your child leaves or arrives at a designated place. You can set up to 20.
Would love to see safety alerts for content as well. Get an alert if your kid received a text that was aggressive or contained any cyber bullying. Or an alert if anything similar was said on social media. If this app-mobile can incorporate those features parents would be even more at ease. But still, great improvement over the old FamilyMode.

by Lucy Pete ❤️

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by Prince Stanley ❤️

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by Shawn M❤️

This tracking app assists in watching over my family but the ability of apps such as this is many a time restricted because you'd always need to access the phone you want to watch in order for this tracking to work effectively. My question is if I can access the phone that i want to hack, why would I need it hacked? However, i understand we hack phones for different reasons and to recover certain information that must have been deleted or kept from being easily seen, the device will be required to be cloned. Being unfaithful gives rise to a whole lot of issues and situations that might be very difficult to cope with if you don'this app have an account of what is really going down with your partner when you are not together. If you keep getting these signs it's most likely to be true your partner is cheating. That's not the end of life anyway, you can make a choice that suits you and be to your advantage for something like that to never repeat itself. For anyone that find themselves in this situation, what you need is to reach out to a private investigator named Kevin at Greatspy207 @ Gmailcom to find out what has been going on behind your back, and fix it as quick as you can. His services are five-star rated and affordable, regardless whether your problem is beyond personal, I am certain that whatever you are passing through will be fixed in a jiffy. I am a huge testimony to his exploits and I highly endorse that you write to him!