Active Experience app not working? crashes or has problems?

Active Experience Status

Last Updated on 2024-05-13 by Active Network, LLC

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Summary of Active Experience Problems 😠👌🔥

- Crashes frequently for some users, causing frustration and loss of progress

- Difficult to navigate for some users, with no map showing runner location

- Unable to upload run details from Apple Watch Exercise app

- App does not show course maps for some races

- Fails at its core purpose of tracking runners for some users, with location not visible

- App quit tracking for some users during virtual events, causing inconvenience

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Common Active Experience Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Active Experience app on iOS and Android devices. Solve all Active Experience app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Active Experience iPhone Issues and Solutions

Active Experience iOS app crashes, not working, errors
Active Experience iOS app network issues
Active Experience on iOS has black/white screen

Active Experience Android App Issues and Solutions

Active Experience has errors/crashing/not working
Active Experience server network connectivity issues
Active Experience has black screen

Active Experience iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Active Experience app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Active Experience app crashes or not working on Iphone (iOS):

Close and restart the Active Experience app on iPhone
Update Active Experience app to the Latest Version for iOS
Uninstall and reinstall Active Experience iPhone app
Update your iPhone to the latest iOS version

Fix Active Experience on iPhone unable to connect to server/internet connection issues::

To resolve Active Experience network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Active Experience black/white screen (blank screen) on iPhone:

Follow the Active Experience iOS app troubleshooting guide Here →

Active Experience Android App Issues and Solutions

Fix Active Experience not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Active Experience app issues:

Force Stop the Active Experience App
1. On android, goto "Settings" » click Active Experience app. » click "Force Stop".

Update Active Experience to the latest version on PlayStore

Clear Active Experience App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Active Experience app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Active Experience.

Fix Active Experience unable to contact server/ Active Experience internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Active Experience » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Active Experience » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Active Experience on android.

Solve Active Experience black/white screens issue on Android:

Follow the Active Experience android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Active Network, LLC, developers of Active Experience.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Active Experience Website

Privacy Policy: http://www.activenetwork.com/information/privacy-policy

Developer: ACTIVE Network, LLC

About this app

Track participants on an events course map, view real-time leaderboards, receive participant progress alerts and important updates from events. • Receive push notifications for followed participants. • Take and share event photos with all other spectators and participants using ActiveExperience . • Easily follow and stay up-to-date with Marathons, 5Ks, 10Ks and Triathlons near you. In the Watch app, Apple’s HealthKit is used to collect heart rate and exercise data, and at the end of a run, the workout is saved to Healthkit. One app for all of your events. Continued use of GPS running in the background can dramatically decrease battery life.