Are you having issues? Select the issue you are having below and provide feedback to Active Experience.
- Crashes frequently for some users, causing frustration and loss of progress
- Difficult to navigate for some users, with no map showing runner location
- Unable to upload run details from Apple Watch Exercise app
- App does not show course maps for some races
- Fails at its core purpose of tracking runners for some users, with location not visible
- App quit tracking for some users during virtual events, causing inconvenience
Complete guide to troubleshoot Active Experience app on iOS and Android devices. Solve all Active Experience app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Active Network, LLC, developers of Active Experience.
Track participants on an events course map, view real-time leaderboards, receive participant progress alerts and important updates from events. • Receive push notifications for followed participants. • Take and share event photos with all other spectators and participants using ActiveExperience . • Easily follow and stay up-to-date with Marathons, 5Ks, 10Ks and Triathlons near you. In the Watch app, Apple’s HealthKit is used to collect heart rate and exercise data, and at the end of a run, the workout is saved to Healthkit. One app for all of your events. Continued use of GPS running in the background can dramatically decrease battery life.