Contact Active Ex Support

by Guitrsol93

I would rate negative stars if I could. Absolute garbage of an app. Fails at its core purpose of tracking runners. Made sure to request following a runner in the LA marathon and confirmed that the runner accepted the request. App notes that I’m “Following” the runner but their location is nowhere to be seen. Good thing we noticed the other 1 star reviews and asked dad to carry his phone with him just in case. He didn’t want to carry the extra weight we’re glad we insisted. Events should completely stop using this app and move to a competitor. The $100+ entrance fees for participants should guarantee a seemless experience for families to accurately track and cheer them on at different points in the race.

by DanielleQuintana

Downloaded this app to be able to track my husband as he ran the LA marathon. We have utilized numerous marathon apps over the years and this one had to be the worst! First off the app required that I create a profile that included my DOB which seemed to take forever to enter because you had to use an arrow to go back one month at a time. Then once you had a profile and got into the app there was really no way to track your runner. Thank goodness he had Life360 on! There was no marathon map anywhere on this application.

by Ashleyn115

Three of us used this app at the same time for a virtual 10k event. Mine quit tracking after 0.02 miles, but my time was still going… and I was unable to restart it. Luckily I noticed 1/2 mile in and switched to my Fitness app. My MIL’s crashed after 1 mile and was able to restart hers. But the fact that she had to run an extra mile was a pain. My husband’s luckily worked the entire time and had no issues. It was very frustrating that me and my MIL had to run longer just to make our distance for the event.