Contact Active Experience

Contact Active Ex Support

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About: One app for all of your events. Track participants on an events course map, view
real-time leaderboards, receive participant progress alerts and important
updates from events.



How to Contact Active Ex Customer Service/Support

Active Experience Contact Information

Listed below are our top recommendations on how to get in contact with Active Experience. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Active Experience. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



69.23% Contact Match

Developer: ACTIVE Network, LLC

E-Mail: [email protected]

Website: Visit Active Ex Website

80% Contact Match

Developer: ACTIVE Network, LLC

E-Mail: [email protected]

Website: Visit ACTIVE Network, LLC Website



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Reported Issues: 3 Comments

1.9 out of 5

By Guitrsol93


Runner tracking doesn’t work

I would rate negative stars if I could. Absolute garbage of an app. Fails at its core purpose of tracking runners. Made sure to request following a runner in the LA marathon and confirmed that the runner accepted the request. App notes that I’m “Following” the runner but their location is nowhere to be seen. Good thing we noticed the other 1 star reviews and asked dad to carry his phone with him just in case. He didn’t want to carry the extra weight we’re glad we insisted. Events should completely stop using this app and move to a competitor. The $100+ entrance fees for participants should guarantee a seemless experience for families to accurately track and cheer them on at different points in the race.



By DanielleQuintana


Absolutely useless

Downloaded this app to be able to track my husband as he ran the LA marathon. We have utilized numerous marathon apps over the years and this one had to be the worst! First off the app required that I create a profile that included my DOB which seemed to take forever to enter because you had to use an arrow to go back one month at a time. Then once you had a profile and got into the app there was really no way to track your runner. Thank goodness he had Life360 on! There was no marathon map anywhere on this application.



By ashleyn115


Did not work

Three of us used this app at the same time for a virtual 10k event. Mine quit tracking after 0.02 miles, but my time was still going… and I was unable to restart it. Luckily I noticed 1/2 mile in and switched to my Fitness app. My MIL’s crashed after 1 mile and was able to restart hers. But the fact that she had to run an extra mile was a pain. My husband’s luckily worked the entire time and had no issues. It was very frustrating that me and my MIL had to run longer just to make our distance for the event.




Have a Problem with Active Experience? Report Issue

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Why should I report an Issue with Active Experience?

  1. Pulling issues faced by users like you is a good way to draw attention of Active Experience to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Active Experience customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Active Experience.


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