Contact MAC BID Support

I bid on a tire and a axle and the count down clocks Ben screwing up was down to this morning no it's up to 8 hours and the seconds count down to zero and the min doesn't go down and the seconds go from zero to 5 and just sits there then slowly starts moving it should have Ben over 8 hours ago

I was kicked off the site and I am not able to get back on. Came you fix it on your end?

This is the second time I ordered something and could not transfer it. Every since they changed the pp I can't find how to transfer or hold n item nd I lost it.i wont bid on nything else until they change the app again. I also have a friend who does the same thing

I can’t get ahold of ANYONE! I get generic responses to emails and there’s no way to call anyone for website support. The new app doesn’t allow to filter to a specific location. Very aggravating!!!

Why wont yiu give me the reset email for my password I've been trying for 3 days now

I notified you on Dec. 30th that my putchase on Dec.14 has not been transferred from Akron to Canton. It has been 20 days with no transfer. If you cannot clear this up, I want my money back. Acct. #3110327, inv. #24373973, auction # AK25-12-14-A1.

YOUR CUSTOMER SERVICE LEAVES ALLOT TO BE DESIRED! I HAVE BEEN TRYING TO LOG ON FOR OVER A WEEK WITH NO AVAL AND ABSOLUTELY NO HELP FROM MACBID CUSTOMER SERVICE! THEY SAY THEY ARE GOING TO SEND ME A CODE VIA EMAIL AND THE CODE NEVER ARRIVES. NO MORE SHOPPING ON MACBID, IT'S MORE TROUBLE THAN WHAT IT IS WORTH!

UNABLE TO LOG ON FOR A WEEK

I am trying to reset my password, however I am not getting the information from Mac to do a reset.

Cant log on to bid on my pc. Trying to get you to send me my password, but their is a 6 digit code number that is supposed to be sent to my email. It never arrived (even after multiple retries). Can you please send me my password to the account on file? Without a valid password, I cannot bid.

I won the bid on a kurig coffee maker. When I got home and plugged it in and I tried on several different outlets that I prechecked with other electrical appliances it would not turn on can I return it as I had no way of prechecking if it worked or not

I did not purchase the baby bath mat at $7 or get the $7 insurance !! Your computer went crazy and put a high bid I did not put !! Charged me for this tomorrow morning !! I am a good customer . Please clear this mistake by your computers up !! They are trying to charge me $16.28 unreal sincerely Debbie Hayes phone 724/553/0944 please call me and I need a full refund

when i try to get on macbid it tells me i have an application error: an appplication exception has occured on the client side

I want to cancel my $30 monthly fee for mac.bid. please let me know what needs done. thank you, Cindy Moag

I officially canceled my membership to Mac Bids I believe in late July and figured I would have to pay another months worth of membership for August. No problem, but just got a message from my credit card that Septembers membership got charged to my card. WHY? I canceled my membership because I financially cannot continue to pay this cost. I have some medical issues and need my income to cover those cost right now. PLEASE, I need to have this canceled and I don't know how to get into my old account to see why this is still happening. I took out the app from my phone and when I tried to get in on my computer it didn't recognize my sign in. You may contact me by email: denisekoontz11@redacted or my home number at 412-505-8078 where you can also leave a message. Thank you for any help you can offer me. I have no qualms about Mac Bids, just need to have this issue cleared. Sincerely, Denise E Koontz

I officially canceled my membership to Mac Bids I believe in late July and figured I would have to pay another months worth of membership for August. No problem, but just got a message from my credit card that Septembers membership got charged to my card. WHY? I canceled my membership because I financially cannot continue to pay this cost. I have some medical issues and need my income to cover those cost right now. PLEASE, I need to have this canceled and I don't know how to get into my old account to see why this is still happening. I took out the app from my phone and when I tried to get in on my computer it didn't recognize my sign in. You may contact me by email: denisekoontz11@redacted or my home number at 412-505-8078 where you can also leave a message. Thank you for any help you can offer me. I have no qualms about Mac Bids, just need to have this issue cleared. Sincerely, Denise E Koontz

I WIN A BID FOR A PAPER SHREDDER AND WHEN i PICKED IT UP IT SAID DAMAGED ON THE BOX...OT DID NOT SHOW THAT IN THE MAC.BID APP WHEN I WAS BIDDING SO I DID NOT BUY ASSURANCE. WHAT DO I DO TO RETURN IT?

Subject: Urgent Account Reinstatement Request – Christine Demko To Whom It May Concern, My name is Christine Demko, and I’ve been a loyal MAC.BID customer with a consistent history of purchases, timely pickups, and responsible account usage. Recently, I discovered unauthorized bids placed through my account—bids I did not make and would never have been interested in. I immediately updated all my account information and security settings to protect myself from further misuse. I was informed that a $25 reinstatement fee would resolve the issue. I agreed, paid the fee, and even attempted to create a new account to avoid future complications. Despite complying with every instruction given, I remain locked out of MAC.BID services and have lost access to my earned member perks and purchase history. This outcome directly contradicts MAC.BID’s publicly stated policies, which emphasize: Customer Protection: MAC.BID claims to prioritize account security and safeguard users from unauthorized activity. Fair Access: The platform promotes equal opportunity for all members to participate in auctions and retain earned benefits. Transparent Resolution: MAC.BID outlines that disputes and account issues will be handled fairly, with clear communication and restoration of access when terms are met. I followed every protocol required to secure and reinstate my account. Blocking access after I complied with your terms—while stripping away my earned perks—is not only unjust, it undermines the trust and transparency your platform claims to uphold. When I reached someone by phone, I explained that my identity had been compromised and my account was hacked. I was told that paying the $25 reinstatement fee and providing my updated information would resolve the issue. I did exactly that. I was clearly told that: My original account would be reactivated All earned member perks and purchase history would be restored Neither of those promises has been honored. For over a month, I’ve called repeatedly, left messages, and submitted inquiries—none of which have been acknowledged. I’ve received no replies, no returned calls, and no resolution. This lack of response violates the basic standards of customer service and accountability your company advertises. I am requesting immediate reinstatement of my original account, full restoration of my member perks, and confirmation that my purchase history remains intact. I also request written clarification on how MAC.BID intends to uphold its stated policies in this matter. Thank you for your prompt attention to this issue. Sincerely, Christine Demko christinevictoriademko0@redacted

Mac Bid has an old credit card and an old email I can't use . Would like to bid on certain things but not able to . Talked to a couple different people and can't get this problem taken care of . Won't let me cancel to start a new account

The app said I won a riding lawn mower . I have looked every day bidding on other items but didn’t bid this much on this item . The app has said for last weeks that I didn’t win , but when I looked today it said I won this 2 weeks ago . I had no idea and therefore didn’t go get it . The money was taken from the bank account - 1700$ I hope we can rectify this ! I didn’t bid this much and was not saying I won until too late to even realize ?

I purchased supposedly timber ridge chairs as per the posting on mac.bid. When I went to pick it up a N. las begas there was only one chair in the opened box. The manager said she is not responsible and I can use my free return to get my money back. i told her i purchased the insurance and she said I did not. What is happening. She said i should of came to preview it in the wharehouse. This is the 2nd time of a bad listing. i want my free return back and I do not know why the insurance is not working. This is the 2nd time this happened. Is there a phone number to reach someone. The Manager today 8/28/25 was curt and rude. Please respond.

I put a new Visa card number in as old was stopped due to fraud. Today I’m not able to bid.

I keep trying to change !y password because I forgot mine can you help me please love your store but I'm having trouble when picking cup stuff

Please credit my account by $7 plus sales tax for an assurance I did not order. My account # 2774396 FOR YOUR SCHERTZ LOCATION. ITEM SZ-G-8 LOT #4717E. Thank you

Please credit my account by $7 plus sales tax for an assurance I did not order. My account # FOR YOUR SCHERTZ LOCATION. ITEM SZ-G-8 LOT #4717E. Thank you

I seem to me you have a lot of non-notifications. Please respond to my 2 pervious emails. I am not a robot but beginning to think this email site is or run by a robot.

Never got email with purchase receipt, ability to pay. Can you help? Rich Bailey zubaz23@redacted 412-667-8213 3042M DEWALT Wet/Dry Shop Vacuum $30.28

hi i missed the payment deadline please reactivate my acct

I use Macbid a lot and never ever purchase the extra $7 assurance. But, when I won a small bid of $1 and looked at my bill, it was $1 plus the $3 and then another $7 for some kind of assurance. I did not ask for that.......Item is not worth that if $7 is added. Please advise

On July 8 I won 5 items but then I got the paper work off my conputer and they (mac Bids) charged me $7.00 each item as buyers assurance I did not activate that charge, so please remove it from my credit card. My Customer number is #2537316, I buy out of Robinson Pa. My phone number is 304 4798121. I have to pick up these items a Tablrtop mirror $2, a little Pasamic Adirondack square side table$19.00 3 tidy mops. $5.00 another at $5.00 and last mop at $1.00.Total $32.00 but by the time they added Buyer assurance and Buyers Premium anf lot fees and Tax , now its $90.42. Very unfair. Please takr off the Buyers Assurance charge. Let me know on a yes or no.

I was bidding on an item at Monroeville location and only about 45 seconds left to bid. The clock reset to 2 minutes more. It did this twice on me. I lost the bid. Why did the clock change back when only 45 seconds left to bid. This seems unfair.

I was bidding on an item and only about 45 seconds left to bid. The clock reset to 2 minutes more. It did this twice on me. I lost the bid. Why did the clock change back when only 45 seconds left to bid. This seems unfair.

I purchased a number of items this weekend. The pick up date was shown as 7/9/25, which I scheduled my day for pick up. BUT, you guys changed the pick up date on many of the items as 7/7, ????????? This change is an error and as a disabled person my schedule is not flexible. You aren't taking calls to your service # and I need a correction and verification by 3:30 today. 7242725828 TY

I won a drywall sander last night ; looking at my invoice there was not any charge for the buyers insurance that I clicked on during the auction ? I would still like to obtain that ; can you alter my invoice to include the additional $7.00 ; thanks .

Why is everything on in the Las Vegas NW warehouse showing 1 day, 2 days, etc bidding? There is NO current bidding going on today

I bought what said was 4 dining chairs but it turned out to only be 2 chairs. I like the chairs but would like a price adjustment for wrong information on the product.

Just picked up an item elec trimmer and leaf blower. The issue only half of the blower parts are missing as well as both batteries. The item is worthless without batteries. How do I get a refund? Thank you for your help! P.S this is the 3rd time we’ve bought from MAC.BID and the items are useless. Please help

I bought hearing aids and paid $889.58. I was excited to have gotten them for a decent price. I had read the reviews of that particular set and liked what I read. However, when I got them home, I could not register them in the Jabra app because they had already been registered. These should not have even been sold! I want my full refund because I cannot use them without registering them.

Put a bid in with 2 seconds left and came back saying bid closed, and that I had lost. I lost before it was even over. Can you bid with only a couple seconds left?

Put a bid in with 2 seconds left and came back saying bid closed, and that I had lost. Can you need bid with only a couple seconds left?

won auction on 3 13 2025 had it transferred from AkronOH to beaverfalls PA never notified of arrival Lot 3396N Can you find out whats going on

won auction on 3 13 2025 had it transferred from AkronOH to beaverfalls PA never notified of arrival Lot 3396N Can you find out whats going on

This is the message I’ve send to MAC.BID 3 times now! I also started by contacting the warehouse a month ago and they said I just needed to wait longer for the refund. Waited another week or two and called back again and they said this time it might be due to his account being locked and said to contact the MAC.BID help email, which is what I have sent them below and still have not recieved a response!! This is not just a little bit of money and there should be absolutely no reason to not be receiving a response to resolve this issue, other than possibly needing my husbands bank card again. It should not have taken more than 7-14 business days for the refund they told us and we are now going on over a month!! Good afternoon, My son who is 14 years of age had made a bid on an item in the beginning of March, we approved it and paid for it with my husband‘s bank card. Unbeknownst to us when my husband arrived to pick up the item they said because my son was under age that my husband could not pick the item up and that they would have to do a refund to our account. I called over a week ago because we had not seen a refund yet and they said it will probably just take a little bit longer. I just called again today and she said it might be because his account is locked. No one had explained to us that there would be any issues with a refund due to his account being locked. At any point in time, it’s been quite a while since we should be seeing our refund and it was quite a bit of money so if we could please resolve this issue ASAP I would really appreciate it. If you need my husband’s bank card that was on file again please let me know My son’s name is xxxxx xxxxx and his phone number is xxx-xxx-xxxx, in which his account was placed under. Please let me know the status of the refund and if there’s anything else we need to do moving forward? Thank you for your time

You are overcharging me, you guys keep charging me and what I bought in product was around 752 dollars why did you guys pull out like a little bit more then 1,400 out of my account. I need the money to pay my bills, my phone number is 725-666-3846.

I picked up won items at the Mac Bid in Uniontown PA. One item was not available on the floor when I was checking out. I asked for the item to be refunded because I drive an hour to get to the MAC BID in Uniontown. The man that was checking me out said he couldn't do that and that I needed to come back some other day to pick up said item. The man was rude and intimidating to me, an continually interrupted me when I tried to explain how far I have to drive. I am an older woman (68 years old) and this man was VERY RUDE and dismissive. He made me afraid. When I explained how I felt, he told me that I was suspended and couldn't use my MAC Bid account anymore. So not only did he not help me with a refund/or the item, he made me afraid and suspended my account so now I can't even track the item he wouldn't refund. I am just sick over this situation. I have spent over $3000. at MAC BID over the years and I don't understand how this man could do this. Please contact me and reinstate my suspended account. I love doing business with MAC BID and I don't think I should be punished because one of your male employees was having a bad day and took it out on me.

When I log into Mac.Bid and start to look at the first page of a auction the black dots disappear as each item status is up dated. After about the 8th row on page one the dots stop disappearing. I can go to the second page but at that point I can do nothing else.

When I log into Mac.Bid and start to look at the first page of a auction the black dots disappear as each item status is up dated. After about the 8th row on page one the dots stop disappearing. I can go to the second page but at that point I can do nothing else.

I bought a non stick pots and pans that showed pink on the sale. Got it home and it is black. Bad advertising.

Twice while browsing the last chance items i accidentally touched the buy bar and bought something i didn’t want. There should be a second confirmation cue to hit to finalize the buy. I now have an item at pittsburgh mills i can’t use!

Twice while browsing the last chance items i accidentally touched the buy bar and bought something i didn’t want. There should be a second confirmation cue to hit to finalize the buy. I now have an item at pittsburgh mills i can’t use!

you site is down error 403:forbiden on pc browsers

Tupperware item purchased pictures were not item received

Picked up items today. One item was a rockwell multi tool. Brought it home. Plugged it in did not work. Nothing in the auction stated damaged. And this thing was beat up. Nor didnit say didnt worm. Also a storage shelf npt onve did it say missing parts or anything on back of box when i got.home stated missing parts which wasnt on the auctikn either. Scam

I called at least 8 times to see if you were going to be there! No answer,no call back! I arrived at Boardman location at 304 pm and was met in parking lot by a Mac bid associate who say they quit letting people in at 300 pm! They could have answered the phone of put on a memo they were closing early! I drove 43 miles to get here! I am outraged

Just picked up a Kenmore dishwasher from the Anderson, SC center. The dishwasher was advertised on your auction site a being "like new." It was in a cardboard carton -- that was about as "like new" as it got. When we removed the crating, we found the dishwasher was dented so badly the door would not stay shut. It was damaged in the front and in the rear of the body. The top rack would pull out but it would not shut back completely without being forced. We feel that we were misled and lied to. This dishwasher was certainly misrepresented and is not worth the almost $400.00 we paid for it. Lesson to the inexperienced like us -- don't believe everything you read or see on Mac.Bid. Be prepared to be cheated and misled.

I am trying to get an item transferred from Washington, PA to Bridgeport, OH. The undercabinet light fixtures are on hold in Washington, PA. I would appreciate the transfer to my pickup location at Bridgeport. I am unable to transfer the item in my awaiting pickup dashboard.

When I try to look at a auction the "flashing black dots" will move about half way down page 1 and then stop advancing. I can go to page 2 but cannot go forward or backwards from page 2.

When I try to review items the "flashing black dot" will move about half way down the screen on page 1 and then stop. I can go to page 2 but then it locks me in there. I can not move up or down from there.

I purchased an electric foot/leg exerciser today and there is no cord for it. Please locate it and phone me when ready to pick up. 239-634-6276

Please call me Tina Henderson at your earliest convenience. 864 781 3587....thank you in advance

I have had 2 separate items that I was the high bidder, then, with 1 second remaining the bid increased and the auction closed immediately. The items were Lot#1854B and Lot#2796X. Is there a glitch in your software or something else. There is something wrong. Please advise.

I accidentally clicked no watch on an item I won. It was a radon kit. how do I retrieve it?

Last payment was a default which was corrected today’s payment says defaulted ?? I called my bank and it’s ok. I hope I’m not being charged as this seems to be an on going issue. Call me at 239-634-6276 to discuss why this is a repeatedly issue.

i have called numerous times regarding an order that was to be transferred. my account # is 2013128 the items in question are a wedding bouquet baby bids and a baby shower party set. i have been told 3 or 4 times that the items are in transit. also also won mens sandle 3 pairs that was in transit also. i just received an e mail telling me i am being credited for 1 pair. please help with these items. my home number is 864 540 0501

I seen where credit card was denied. My back had a hold on it due to suspect fraud. The issue is resolved by 9:30 am. Can you process my order again as it was declined as no payment. Call 239 -634-6276 Barbara or I will check to see if it was processed at the Bridgeport store. Sorry for the interruption. Thank you Barbara Hutchison

I won a bid but want to pick up in either Robinson or Beaver Falls, but how do I know it will transfer? It shows transferable. The item is out of Akron Oh.

Looking at my invoice there are 5 items on there that I did not bid on - all for 2.99....How can i get those items removed from my invoice?? Thanks, Cathy

I won a bid on a Craftsman lawn trimmer and picked it up at Pittsburgh Mills. Important parts were missing such as lower shaft and the trimmer head. I was able to find a company where I could purchase the lower shaft but have been unable to find the trimmer head. Several places were sold out. Spent time with an employee at Lowes searching with no success. I'm surprised that Mac.Bid would sell an item with important missing parts.

for the 2nd time i bid on an a/c unit and they had auto bid and every time i bid it auto bid higher, this is unfair and a disgrace to you company. i was bidding for a Midea a/c unit window and it was in beaver falls, this happened to me Wednesday and tonight, i got screwed and you need to see who won and kick them off the website because it unfair and very ignorant, I'm thinking on reporting this to the bbb because its qn unfair bidding technique. i feel this bidder should be blocked and prosecuted and have to lose all his winnings and fined i feel that a/c unit should be rewarded to e cause of this crap

Your website is not allowing to view last chance $2.99 auctions. It was down last night too.

your website and app suck I'm going to finish my obligation and I'm done I've spent tens of thousands of dollars and you don't even have customer service.

App not working when bidding is about to end. Frustrated

Just want to know where items get transferred to from different locations. I got some outdoor cushions and wanted them transferred to Boardman but didn’t have that options, so how are you supposed to know where they are going to be transferred before bidding?

I was bidding on two items at the Butler location yesterday - I was winning both items and watched the count down to zero as the winning bid. as the timer hit zero, the bid increased by $1 and the Snipe countdown did not increase the time. I lost both items. I also checked my email and I DID NOT receive a notification that I was outbid. Technically, I should have won both items. Also, you DO NOT have a link to customer service and there is no way to contact anyone regarding issues with the website.

I was bidding on two items at the Butler location yesterday - I was winning both items and watched the count down to zero as the winning bid. as the timer hit zero, the bid increased by $1 and the Snipe countdown did not increase the time. I lost both items. I also checked my email and I DID NOT receive a notification that I was outbid. Technically, I should have won both items.

I picked up a pair of Levi 505 jeans today that was not listed as damaged, but they were extremely worn, dirty, and torn. Does this happen often when purchasing clothing? I don’t want to continue to bid on clothing that belongs in a dumpster which is where these are going?

Bought a graco booster. I looked at the picture and it was in a sealed plastic bag so I assumed that the item had not been used. When I got it home it was missing the base and had no arms. What a rip off. I paid 21 dollars for this and if parts are missing it should be stated. I've shopped every week since they opened and it was great in the beginning but now its getting sloppy and items are being posted falsely. What you're seeing is not always what you're getting. Don't think it is worth my time to keep getting ripped off.

I bought an item and want the buyers assurance is it too late?

I never receive invoices anymore for the items I won. Can you please correct this issue?

I have won a number of items at the McKees Rocks location and Washington location. I have a credit card on file and never received notification that my credit card wasn't charged. Nor I am showing that I won absolutely nothing that closed on Friday, July 1st. Things went very smooth when I initially joined, yet now it seems so screwed up! Furthermore, one other day I thought I won more items that I was charged for. Can you fix my account as my email is correct and I don't think I am senile as of yet!

My father was there today to pick up my items. He provided my auction# 52381 and was only advised about the two blinds I purchased but no of the table that was purchased on 6/23/22. This table was to be picked up today or it was considered abandon. This item should not be considered abandon, as he was there today and was not provided advised about the table also. I know from when I have picked up my items in the past. All of my orders from all days are listed for pick up when I provide my auction#. He said the only items shown for pick up were the blinds. I still want my table that I won. I will have him come again tomorrow to collect.

i purchased a stationary bike from you guys and its smashed i got the warranty because ive been burned 2 other times i wanted to know what the next steps were and what the reimbursement process was. do i get reimbursed the buyers premium and lot fees as well. im extremely dissatisfied with the last few purchases they claimed it was open box and that they are looked at but with todays purchase of this bike even ray Charles could have seen this thing was broken with little or no observation. and that no time was spent to make sure it was not shattered or anything. i will be returning this and done with mac bid i just havent recieved any indication that its worth the time and effort that has to be put in everytime a purchase is made.