Contact obé Fitness Support

I used a 3 month voucher I earned as points from another app and at checkout they ask you how you want your subscription to continue after the trial. 1 month, 3 months or yearly. I picked 3 months (quarterly). After I signed up I noticed that my quarterly choice didn’t “stick” and it defaulted to 1 year, so I changed it to quarterly. At this point they charged me the full $65 quarterly fee ON THE SAME DAY MY FREE TRIAL STARTED. Further, when I contacted customer support for a refund they said “we mention on our website” that quarterly isn’t available for free trials. BUT I had already enrolled in a quarterly free trial. I switched it because of an error in THEIR system. Further, I was never informed that this would nullify my free trial and that I was going to be charged. What a horrible and shameful scam. Businesses like this don’t deserve anyone’s money. UPDATE: their customer support is total BS and doesn’t even bother to follow up when you question their practices/policies. As a UX designer I am fully aware of how their flow is designed to mislead customers. I asked them to explain/ justify this to me and received no reply for over a week. They just charged me $65 on the day I signed up for a 3 month free trial with my earned WW points and take no level of ownership or responsibility for honoring this agreement as any credible business would.

So I haven’t used the app once. Well I did my free trial and forgot to cancel. I let it go, whatever I can pay for one month. They also don’t make it easy to cancel. You have to CALL. No canceling on the app. If I’m honest I think that Apple should not even allow that but whatever. The next month, today March 3rd, I call on the renewal day to cancel and was like yeah just didn’t use it. The woman on the phone was okay I’ll cancel your account, I will see if the VP will refund you for the payment made, wait for it, the payment wasn’t even made yet for March third, they were going to charge my payment later in the day. Anyways she was like oh the VP has to approve of it but it is a case by case thing so it’s not guaranteed we won’t charge you. I was like okay can I have their email. She goes it is “VIP, you know like Very Important Person, at obé.com”. Okay cool. So I’m thinking this is weird. I haven’t been charged for the 3rd yet. I am canceling on the renewal day, it shouldn’t be a problem. Oh wait for it. I just got an email six hours later. An email for a receipt for a payment for March 3rd. They charged me after I said to cancel. And they sent a receipt. The audacity.

I had a free trial when I downloaded the app. After the free trial, I continued my membership for 1 more month, but then decided to cancel as I wasn’t using it as much as I’d like. It was then I realized the only way to cancel was to call their customer service line. Kind of frustrating you can’t do it online, it is 2020 after all, but ok not the biggest deal. I called but couldn’t get through, to then find out they are only available Monday - Friday between 9:30qm and 4pm. I work Monday- Friday 8:30am - 5pm. A great way to keep customers if they can’t call between those exact times I guess. I was a few days late in canceling and they refused to do anything. They actually just made it very clear that this was my fault and that they make no exceptions. I don’t mind paying that final month, it’s just the attitude and way they went about it. Not a customer oriented company at all with their rude customer service agents (and their weird odd hours cancellation process). Classes were good and it was not a terrible price, but I would definitely not recommend based on this interaction.