BPme app not working? crashes or has problems?

BPme Status


I have a problem with BPme

Are you having issues? Select the issue you are having below and provide feedback to BPme.




⚠️ Most reported problems ⚠️

Not working
36.7%

Login
31.0%

Connection
14.7%

Something else
9.6%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of BPme Problems 😠👌🔥

- Not the least expensive place to get gas

- App can be a little wonky when loading

- Not able to be used with compatible stations

- Fraud alerts block the use of the linked credit card

- App not working at the pump when filling up

- Told me I wasn’t at a BP station

  40 Reported Issues: 😵🆘🛟🚨📢

Stephen Alistair Clark
2024-05-13

The app changed and denied me access so i reloaded the app and now when accessing the app it just takes me to the web site via a separate log in and not to the app functions

Chris
2024-04-11

App declining my transactions (two different bank cards - both Mastercard. Not sure if that's relevant)

Jane Vetter
2024-01-28

My BP app won't work at pump for payment, gets to where it is going to pay and it denies payment. I have BP Visa on the card for payment. Card will work at pump but not app.

Daniel Robinson
2023-10-16

Say install certificate when I click on redeem and online website.

John Williams
2023-10-12

Won't allow me to add payment method

MICHAEL JAQUINT
2023-09-17

App keeps spinning and never opens. I have uninstalled the app several times and started over. Each time the app will work once, but keeps spinning and never opens the next time. The app just does not work the way it is supposed to. The app is useless because I do not want to uninstall the app and start over every time I want to use it. Please fix the app!!!!!!

Debi Kahn
2023-08-19

I'm getting an INSECURE Device, won't load App all of a sudden on my phone. Uninstalling/reinstalling doesn't work can't get to a login screen

Charlee Pearson
2023-06-23

I can't add my debut card it just goes back to home page eithout it being added

George Spiers
2023-05-05

Can’t use pay in car, says credit card expired. (I hasn’t). Try reloading and the app rejects it. Says it’s a bank problem, spoken to bank and they say it’s a Bp problem. Going around in circles, very frustrating.

Pam Marn
2023-03-30

Will not accept my location where I get gas for my car. I type in address and it won't accept location.

Ian Miles McKenzie
2023-03-10

I have called customer service at least five or six times over the course of five months and I have sent a letter to the CEO of British Petroleum (BP), Bernard Looney. First National Bank of Omaha (FNBO) is the banking institution that is connected to the BPme Rewards Visa app as the default bank. I contacted them, we had a three-way conversation with the BPme Rewards Visa Customer Service department that lasted ninety minutes, and BPme Rewards Visa confirmed that there was a block on my account, and that their department was directly responsible for the block and yet they gave no legitimate reason why they are doing so. They gave multiple conflicting reasons why there was a hold and with each explanation they kept changing the time that they would release the hold. This was after I wrote the CEO. I pay the bill in full at the end of the month and this is how they treat me? If it were not for the fact that the BPme Rewards card offers the best pricing, I would have dumped them a long time ago and used another card. I am ready to take legal action against BP, but I need to find an attorney that will work with me to file a claim. Any suggestions?

Paul Koen
2023-03-04

have tried 3 times at 2 different service stations today, & pump will not unlock to allow me to refuel. Am immunocompromised so don't want to go in the store - the BP Me app was a god send, but not working. Will look for other apps on other service stations.

Terry
2023-01-26

I can't redeem my poins in store

Roy Hobson
2022-11-30

BPME app on iphone (latest ios16 and latest app update installed) flashes open for about 1 second no more then closes. Been like it over a month - useless to me so I use Shell garage instead - needs sorting

Waylon
2022-11-23

I'm having problems with the BP app it's not letting me put in different payment methods or add a card

Terry Everitt
2022-10-26

Say "Scheduled Maintenance" for two months now?

Kevin Harris
2022-09-07

app will not let me log in but can log in on my pc. un installed app then re installed but still the same

Linda
2022-09-02

So who read the small print and discovered bp put a £100 hold on your bank account every time you use the app to pay until the payment has gone through in five days time. That’s something they fail to mention. I suspect for many that could in these hard times be the difference between getting overdrawn or not and additional bank charges or not. Who knew that?

James Blum
2022-07-28

I use the BP me rewards app with a linked BP credit card. I am out of gas and don't have my credit card because it was linked on the app. The app will not open today, July 28, 2022 at approximately 415 at Bucyrus Ohio. Now I am screwed. At the bear minimum, report that the App is not working.

Lenny
2022-07-28

The App always closed the moment we clicked on it....

Abid Ismail
2022-07-06

The app will not let me log in on my account however I can log in fine on a laptop or on the actual website. This means i’m unable to collect my points.

Dan
2022-07-05

BPMe: "looks like you're offline" but I am not - Caltex and ZEnergy are much better apps

Derek
2022-07-02

App worked until I had purchased enough to get rewards going forward then failed. Even then it took forever to use and others behind me were not having it. On the latest attempts to use it at the pump it simply spins

Barney Gee
2022-06-30

The most unreliable app on my phone: fails more often than not. On the odd occasion it’s successful, connection takes too long so those behind me lose patience.

Richard Bishop
2022-06-11

The BPme App does not open on my iPhone. I have a nice picture of a BP garage, nothing else happens

Tori Ramsay
2022-06-09

App worked fine until I had a free coffee, now even if I'm paying for another coffee along with the voucher it will not work at the payment stage. I don't know if it's related to trying to apply the voucher but it had been going ok prior. It's been about a month now and I've given up

Jordan
2022-05-27

Unable to communicate with server. Please try again later. What's up?

Joseph
2022-05-26

I get “no access to APP” after trying to reset me password.

Shaun Barlow
2022-05-22

Won’t log in try to reset password but says no access to any apps

John Pechacek
2022-05-18

BP app gets stuck and cycles between unlocking your pump and applying rewards, does not unlock the pump.

Showing 1-30 of 40

Have a Problem with BPme: BP & Amoco Gas Rewards? Report Issue




Common BPme Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot BPme app on iOS and Android devices. Solve all BPme app problems, errors, connection issues, installation problems and crashes.


Table of Contents:

  1. BPme iPhone Issues and Solutions

  2. BPme Android App Issues and Solutions
       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at BP North America, developers of BPme.


Verified email  

Contact e-Mail: [email protected]


Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit BPme Website

Privacy Policy: https://www.bp.com/en_us/united-states/home/privacy-statement.html

Developer: BP Products North America Inc Old




About this app

Now you can pay and save right from your driver's seat. • Maximize gas savings with your BP credit card by combining credit rewards and this app Rewards. *Subscription fee of 99₵/month & purchase of at least 8 gal of fuel required in a this app Rewards transaction.  To receive any exception prices (debit card pricing or discounts for specific credit card brands) that are locally offered by select gas stations, you can use your linked payment card to receive special pricing and qualify for this app Rewards.  No searching for rewards cards or swiping required. • Conveniently review your fuel rewards details from BPme . • Securely store credit and debit cards for future visits. • Go paperless.  You can receive 5¢ off every gallon on every visit. • Ongoing rewards and special bonus offers for additional fuel savings. • Instant rewards.  Price match is unavailable for the purchase of diesel fuel. • Save time and money at both bp and Amoco gas stations as you navigate your trip. • A better way to save.  When using this app to purchase fuel you will always be charged the stated credit card price.  Price Match is a first-of-its-kind offer for this app Rewards members that compares prices at nearby gas stations within a two mile radius.  When you download this app and register for this app Rewards, you will immediately begin to get 5 cents off per gallon on every fuel purchase through the following month.  Posted credit price at bp/Amoco will be compared to the posted credit price according to Gas Buddy at any Exxon, Mobil, Shell, Chevron, or Marathon sites within a 2 mile radius at the same time.  Subscribe to Price Match for 99c a month so you can stop searching and start saving on your BP and Amoco fuel purchases.  Price Match compares prices at any nearby gas station, including Exxon, Mobil, Shell, Chevron, Marathon, Costco, and more.  What fuel price will I pay if I use a debit card with this app?  Just open the gas app, check-in at participating bp or Amoco gas stations, select your fuel pump & you can save instantly on every gallon.  After that, you have the opportunity to keep your 5 cent per gallon reward on all fuel purchases by spending $100 on fuel in a calendar month.  If we find a better price, we automatically apply savings up to 5c per gallon on your next gas purchase.  Minimum of 8 gallons must be pumped for price match service savings.