BitPay app not working? crashes or has problems?

BitPay Status

Last Updated on 2025-01-29 by BitPay, Inc.

I have a problem with BitPay

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11 User reports:
App has problems

User reports 11

⚠️ Most reported problems ⚠️

Something else

38.9%

Not working

22.2%

Screen

16.7%

Connection

11.1%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of BitPay Problems 🔥

- Bitpay has poor communication when compared to Coinbase.

- Bitpay requires proof of address for debit card orders.

- Bitpay does not accept electronic versions of proof of address.

- Bitpay customer service is unhelpful and uncooperative.

📋 7 Reported Issues:

Summer Nguyen 2023-11-18

I have two wallet IDs with BitPay on my mobile phone. The problem started with one of my 12 recovery phrases was not recognized. A message "Something went wrong Invalid backup" I've received 12 recovery phrases in order and backup on 08-29-2023. On 11-07-2023, I updated BitPay APP download on "Quick Link" BitPay platform. After open the APP on home screen, my Bitcoin has a zero balance. I can prove that a transaction Bitcoin fund was received from BitPay wallet ID on 08-11-2023. I was disappointed when reaching out to BitPay support/help. They weren't able to fix the problem! My account of BitPay was compromised. I would like to know how can I recover my money?

Jason 2023-01-29

When i select receive crypto it does not give me an address, the app just freezes.

Craig Doll 2022-11-17

Cannot access to camera to take a photo of I’d.

Joe Blow 2022-11-10

my bitpay app won't work - i open the app > it goes to bluescreen with bitpay logo > goes to & stays on blank white screen

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Jarrod Booth 2022-11-10

My app won't work

Lakeysa Bowles 2022-08-25

-I cannot get into the app, its won't go pass the blue screen, I've uninstalled and re-installed it. help. just got a new card

Michael Ford 2022-07-28

My app is just stalled and not connecting

Showing 1-7 of 7 reported issues:

Have a Problem with BitPay: Secure Crypto Wallet? Report Issue

Common BitPay Problems & Solutions. Troubleshooting Guide

Table of Contents:

BitPay iPhone Issues and Solutions

BitPay iOS app crashes, not working, errors
BitPay iOS app network issues
BitPay on iOS has black/white screen

BitPay Android App Issues and Solutions

BitPay has errors/crashing/not working
BitPay server network connectivity issues
BitPay has black screen

⚠️ Troubleshoot | Fix Now in One Click

BitPay iPhone Issues and Solutions

How to fix BitPay app crashes or not working on Iphone (iOS):

Close and restart the BitPay app on iPhone
Update BitPay app to the Latest Version for iOS
Uninstall and reinstall BitPay iPhone app
Update your iPhone to the latest iOS version

Fix BitPay on iPhone unable to connect to server/internet connection issues::

To resolve BitPay network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

BitPay Android App Issues and Solutions

Fix BitPay not working on Android, crashes, errors or is unresponsive:

Force Stop the BitPay App
1. On android, goto Settings » BitPay » click [Force Stop]

Update BitPay to the latest version on PlayStore

Clear BitPay App Cache and Data:
1. On android, goto Settings » Apps » BitPay » Storage » click [Clear Data] option. This clears both data and cache.
2. restart BitPay.

Fix BitPay unable to contact server/ BitPay internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click BitPay » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto BitPay » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch BitPay