BitPay Bitcoin & Crypto Wallet app not working? crashes or has problems?

BitPay Bitcoin & Crypto Wallet Status
I have a problem with BitPay Bitcoin & Crypto Wallet

Are you having issues? Select the issue you are having below and provide feedback to BitPay Bitcoin & Crypto Wallet.

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9 User reports:
App has problems
 User reports 9

⚠️ Most reported problems ⚠️
Something else
43.8%

Connection
18.8%

Payments
18.8%

Screen
12.5%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of BitPay Bitcoin & Crypto Wallet Problems 🔥

- Bitpay has poor communication when compared to Coinbase.

- Bitpay requires proof of address for debit card orders.

- Bitpay does not accept electronic versions of proof of address.

- Bitpay customer service is unhelpful and uncooperative.

📋 7 Reported Issues:

S
Summer Nguyen 2023-11-18

I have two wallet IDs with BitPay on my mobile phone. The problem started with one of my 12 recovery phrases was not recognized. A message "Something went wrong Invalid backup" I've received 12 recovery phrases in order and backup on 08-29-2023. On 11-07-2023, I updated BitPay APP download on "Quick Link" BitPay platform. After open the APP on home screen, my Bitcoin has a zero balance. I can prove that a transaction Bitcoin fund was received from BitPay wallet ID on 08-11-2023. I was disappointed when reaching out to BitPay support/help. They weren't able to fix the problem! My account of BitPay was compromised. I would like to know how can I recover my money?

J
Jason 2023-01-29

When i select receive crypto it does not give me an address, the app just freezes.

C
Craig Doll 2022-11-17

Cannot access to camera to take a photo of I’d.

J
Joe Blow 2022-11-10

my bitpay app won't work - i open the app > it goes to bluescreen with bitpay logo > goes to & stays on blank white screen

⚠️ Troubleshoot | Report Issue ⚠️
J
Jarrod Booth 2022-11-10

My app won't work

L
Lakeysa Bowles 2022-08-25

-I cannot get into the app, its won't go pass the blue screen, I've uninstalled and re-installed it. help. just got a new card

M
Michael Ford 2022-07-28

My app is just stalled and not connecting

Showing 1-7 of 7 reported issues:

Have a Problem with BitPay Bitcoin & Crypto Wallet? Report Issue




Common BitPay Bitcoin & Crypto Wallet Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. BitPay Bitcoin & Crypto Wallet iPhone Issues and Solutions

  2. BitPay Bitcoin & Crypto Wallet Android App Issues and Solutions


  Contact Support

Verified email ✔✔

E-Mail: feedback@bitpay.com

Website: 🌍 Visit BitPay Website

Privacy Policy: https://bitpay.com/about/wallet-privacy

Developer: BitPay, Inc.




‼️ Outages Happening Right Now

  • Apr 25, 2025, 11:19 AM

    a user from Bonn, Germany reported problems with BitPay Bitcoin & Crypto Wallet : Payments

  • Apr 11, 2025, 12:34 AM

    a user from Minsk, Belarus reported problems with BitPay Bitcoin & Crypto Wallet : Connection

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